Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
Microsoft Office (Word, Excel, PowerPoint), Knowledgeable with MS Publisher, eClinical Works EMR system, Allscripts EMR system, Allscripts PM EMR system, Medicat EMR system IDX software, University Banner System, various internet browsers, and etc.
Core Accomplishments
Professional Experience
06/2013 to 04/2015
Administrative SupportVeracity Research Co – Oakland, CA,
Assist with the day-to-day administrative support functions of the Student Health and Counseling Services Department.
Greet students, parents and visitors and receives phone calls from students, parents, faculty and staff in the Student Health and Counseling Center.
Accomplish scheduling new and retuning clients for counselors either by walk-ins or over the phone.
Achieve to manage client records and other confidential office records, while still obeying by state laws and regulations.
Mange ordering supplies and consumables, and compiling data on utilization of services for Counseling Center reports, by using Eagle's Purch, word processor, and Excel.
Assisting in the development of materials used to promote Counseling Center programs and services and interfacing with other units on campus to secure space and equipment.
Conform to any other administrative duties as assigned, including representing the Counseling Center on designated Student Health, divisional or University-wide committees.
Supervise all new graduate assistants and graduate interns on front desk office duties Train all new counseling center staff members on front desk office duties Help assist/advise/ and supervise with Project SUCCESS/ outreach projects; which is our mental health and Alcohol & Other Drugs student peer education program.
Use standard office equipment as well as medical software (Medicat), and university software for student information (Banner).
Fully understand.
Apply the knowledge acquired through trainings to complete tasks related to creating student appointments, creating requisitions and creating documents needed for Counseling Center outreach programming.
Understand issues presented by students and staff in reference to clients being seen in the center and scheduling.
Able to re-direct students, staff and visitors, resolve administrative problems that occur, and produce solutions.
04/2013 to 06/2013
Medical AssistantDialysis Clinic – Leesburg, GA,
Obtain patient medical information and measure their vital signs, weight, and height.
Show patients to examination rooms and prepare them for the physician and Chaperoned and assist the providers, when needed and indicated from the provider.
Record patients' medical history, vital statistics and information such as test results in electronic medical records.
Collect CBC's and glucose, obtain any laboratory specimens, log the specimens, and inform patient of lab test results.
Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as assisting with PAP smears, removing sutures, changing dressings on wounds and giving injections.
Administer immunizations and enter in record into EMR.
Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
Authorize prescription refills, calling in/electronically sending prescription refills to the pharmacy, provide prescription information to pharmacies.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform general office duties such as answering telephones, taking dictation, assisting with patient's referrals, insurance issues and scheduling new/follow-up appointments for patients.
Comply with the safety health laws and regulations, such as HIPPA and participated in emergency preparedness drills.
03/2012 to 01/2013
Front Desk Administrator/Medical AssistantBrier Creek Pain & Spine – City, STATE,
Provided excellence customer service orally and in writing; by communicating to a diverse population of patients, staff, outside referral agencies, and to the public.
Successfully multi-task duties such as answering multi-line telephone calls and voicemails, managing outgoing and incoming mail, scheduling new and returning patient appointments, scanning, faxing, sorting and gathering patient's medical records, and other administrative and medical assistant duties assigned by supervisors, providers, and other personnel staff members.
Maintain compliance with HIPPA Laws and Regulations while managing patient's records and other confidential office information.
Assisted with marketing the office to surrounding doctor's offices for their potential new patients, by communicating, developing, and utilizing promoting materials and acquired professional knowledge.
Ability to work independently with little or no supervision while initiating and completing assigned projects.
Successful utilized analytical and problem solving skills while multi-tasking duties under pressure to meet multiple deadlines.
Utilized Microsoft Office and Medical Office software; such as Word, Excel, PowerPoint, eClincalworks EMR system, IDX software, the internet, and etc.
Maintained and ordered lab work and x-rays, assisted in procedure room, managed fluoroscopy machine, documented procedure notes, prepared exam room for physician, assisted provider with pain management surgical procedures.
Prioritized patient's daily care according to acuity, collect urine drug screening and intake patient, telephone triage patients, and assisted with outgoing referrals.
Perform preventive maintenance on emergency equipment.
Assist R.N.
with sterile and non-sterile procedures in OR recovery room.
09/2011 to 01/2012
Medical Assistant/Appointment SchedulerCornerstone Healthcare – City, STATE,
Scheduled and coordinated new and returning patient appointments.
Provided professional customer service by greeting patients/parents in polite, prompt, helpful manner and providing any necessary instructions or directions.
Obtained, verified, and maintained HPPA compliance when dealing with patient's medical, demographic and insurance information.
Verified and entered patient's medical insurance information.
Prepared patients for examinations, took medical histories, and assisted physicians during the examination.
Explained medical procedures to patients, called in prescriptions to pharmacies, collected laboratory specimens, and sterilized medical instruments.
Draw blood, removed sutures, and took electrocardiograms, triage patients, vitals, and injections.
06/2010 to 09/2011
Lactation Admin Support and Nursery Secretary/TechnicianWomen's Hospital – City, STATE,
Assisted with ordering, stocking, and maintaining inventory items for the Lactation outpatient services.
Assisted with compiling data of inventoried items sold, brought, and returned for the Lactation outpatient services.
Organized the creation and purging process of patient's medical records for the Lactation outpatient services.
Provided professional customer service while maintaining HPPA compliance.
Obtained specimens, weights, and vital signs of newborns and moms.
Placed Medical Doctor Orders, answering phones, and transport newborns.
Assisted Medical Doctor with circumcisions.
Maintained a sterile field, cauterizations, and assembling/discounting IV's for Medical Doctor.
Education
Expected in May 2013
Associates of General Education: Guilford Technical Community College - Jamestown, North Carolina GPA:
Expected in June 2007
High School Diploma: Page High School, H.S - Greensboro, North Carolina AFFILIATIONS GPA: Project SUCCESS Student Peer Education Organization/Advisor
10/2003-present: Say-SO Organization
Skills
administrative, administrative support, Draw, Counseling, client, clients, customer service, dictation, faxing, general office duties, insurance, internet browsers, inventory, notes, managing, marketing, materials, mental health, Excel, mail, Microsoft Office, Office, PowerPoint, MS Publisher, Word, Works, multi-line telephone, multi-tasking, neat, office equipment, personnel, problem solving skills, programming, safety, scanning, scheduling, statistics, supervision, telephone, answering phones, telephones, phone, word processor
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School Attended
Guilford Technical Community College
Page High School, H.S
Job Titles Held:
Administrative Support
Medical Assistant
Front Desk Administrator/Medical Assistant
Medical Assistant/Appointment Scheduler
Lactation Admin Support and Nursery Secretary/Technician
