Administrative Supervisor Resume Example

 (work in Frankfort, KY office) Supervisor: Susan Durham, 502-329-7138.

• Receives incoming mail from KHEAA Mailroom, processing or distributing borrower/employer/vendor correspondence according to procedures Monitors DPA fax machine hourly, processing or distributing borrower/employer/vendor correspondence according to procedures Monitors DPA collection e-mail box, processing or distributing collector request letter request according to procedures.
• Handles processing the Federal Personnel Investigations when they are received by fax Handles requesting Death Certifications from individual states when requested by staff.
• Performs data entry to updates for borrower demographic information on Guarantor and Collection systems.
• Serves as a back-up for automated payment change request Serves as a back-up for consumer dispute request responder.
• Serves as a back-up to Nelnet and KHESLC Rehabilitation process for defaulted loans Serves as a back-up to William D Ford Electronic Verification for Consolidation applications Serves as a back-up for reinstatement eligibility Maintains the DPA process manuals and updates are requested by DPA Staff Assist supervisory staff as needed.
• Learns and interprets laws, regulations, policies and procedures and communicates these to internal staff and the public relating to defaulted loans Other duties as assigned.

(work in Frankfort, KY office) Supervisor: Mimi Mitchell, 502-329-7138.

• Handles working CP, HC, and ER reports daily that are transmitted from preapprovals for parent and plus graduate loans Reviews applications and certification for plus loan completeness Assist other plus staff with appeals and endorsers for the plus loan application Act as a back-up to printing off all credit reports from previous date and submit information to imaging Performs data entry for accuracy and ensure loans are processed timely with lender's contract Obtain missing loan data from borrowers and schools Answer toll-free hotline and provide loan disbursement/cancellation status to public, transfer and/or take message, performs pre-approvals for plus and plus graduate loans Prepare, images and mail letters to borrowers and schools Assist Debt Recovery Administration with Federal Personnel Investigations received by fax, assist with letter request that are requesting by collection staff and keep fax machine clear of faxes.

(worked in Frankfort, KY office) Supervisor: Elaine Brumback, 502-329-7138

• Work for Customer Care Call Center, Answer toll-free lines and provides loan disbursement/cancellation status to public, transfer and/or take messages * Assist supervisor with appeals and Federal Teacher Loan Forgiveness Program by reviewing applications and making decision on approval.
• Help other areas as needed and help train new and current staff when requested by supervisor * Any other duties that are assigned.

Supervisor: Robin Buchholz 502-329-7138

• Coordinates the mailing of all branch correspondences including promissory note for Alabama and Kentucky Schools, disclosure statements,.
• guaranty reports, letters and forms.
• Tracks and compiles with deliver preferences.
• Receive, date stamp and distribute all incoming mail for the branch * Handles insert inventory and ordering of office supplies * Assist administrative staff with daily maintenance function.
• Respond by telephone inquiries made by students, schools and lenders * Mail various forms to lenders, school officials and student upon requests * Review various incoming loan applications for completeness, date stamps and submit for processing * Prepare reports, forms and general correspondence for monthly imaging submittal * Any other duties that are assigned.