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Administrative Supervisor Resume Example

Resume Score: 90%

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ADMINISTRATIVE SUPERVISOR
Professional Summary
Administrative professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Education and Training
August 2017
Master of Business Administration: Health Care AdministrationIndiana Wesleyan University - Marion, IndianaHealth Care Administration
August 2013
Bachelors: Business ManagementMidway College - Midway, KentuckyBusiness Management
August 2010
Bachelors: HealthCare AdministrationJefferson Community and Technical College - Louisville, KYHealthCare Administration
May 2008
Associate: Applied Science, Business Administration, Management OptionApplied Science, Business Administration, Management Option
Certificates- Basic Business Administration, Management, Accounting Trainee 1, General BusinessCarroll County High School - Carrollton, Kentucky
May 2000
High School Diploma
Skill Highlights
  • Staff training and development
  • Proven patience and self-discipline
  • Office Management
  • Records Management
  • Spreadsheets/Reports
  • Taking Minutes
  • Calendaring
  • Reception
  • Management Support
  • Fax, Copier, and Calculator
  • Computer Skills:
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Manipulate Queries
  • MS Outlook
  • MS Access
  • FoxPro
  • MS Publisher
  • FileNet Imaging
  • AS400
Skills
Accounting, Administrative, AS400, Asset Management, back-up, Basic, Business Administration, Calculator, Call Center, clerical, coaching, conferences, credit, clients, Customer Care, data entry, e-mail, fax machine,  FileNet, forms, FoxPro, Imaging, inventory, letters, mailing, meetings, MS Access, MS Excel, Mail, MS Money, office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, Monitors, Office Management, Office Skills, Personnel, Copier, policies, Reception, Rehabilitation, Spreadsheets, Supervisor, supervisory, take messages,  telephone
Professional Experience
08/2012 to Current
Administrative SupervisorKentucky Higher Education Student Loan Corporation - Louisville, KY

(work in Frankfort, KY office) Supervisor: Susan Durham, 502-329-7138

  • Supervises team of Administrative Specialists, Coordinators and clerical staff.
  • Assist department management with employee coaching, performance evaluations and progressive disciplinary actions.
  • Ensure staff is properly trained and mentored to produce superior results through regular feedback sessions through informal and formal means.
  • Maintains up-to-date knowledge of all laws, regulations, policies and procedures related to assigned duties Maintains ongoing and professional communications with Asset Management clients and represents the corporation at appropriate conferences and meetings.
  • Maintains departmental procedures related to assigned duties and make sure that they stay up-to-date.
  • Conducts regular staff meetings.
  • Ensures effective staff job performance by observing performance on an on-going basis.
  • Handles all personnel issues promptly and in accordance with Corporation and Stated and federal laws/regulations.
  • Completes and reviews six-month and annual evaluations for subordinates by due date.

02/2011 to 08/2012
Administrative SpecialistKentucky Higher Education Student Loan Corporation - Louisville, KY

 (work in Frankfort, KY office) Supervisor: Susan Durham, 502-329-7138.

  • Receives incoming mail from KHEAA Mailroom, processing or distributing borrower/employer/vendor correspondence according to procedures Monitors DPA fax machine hourly, processing or distributing borrower/employer/vendor correspondence according to procedures Monitors DPA collection e-mail box, processing or distributing collector request letter request according to procedures.
  • Handles processing the Federal Personnel Investigations when they are received by fax Handles requesting Death Certifications from individual states when requested by staff.
  • Performs data entry to updates for borrower demographic information on Guarantor and Collection systems.
  • Serves as a back-up for automated payment change request Serves as a back-up for consumer dispute request responder.
  • Serves as a back-up to Nelnet and KHESLC Rehabilitation process for defaulted loans Serves as a back-up to William D Ford Electronic Verification for Consolidation applications Serves as a back-up for reinstatement eligibility Maintains the DPA process manuals and updates are requested by DPA Staff Assist supervisory staff as needed.
  • Learns and interprets laws, regulations, policies and procedures and communicates these to internal staff and the public relating to defaulted loans Other duties as assigned.


08/2006 to 11/2010
Administrative SpecialistKentucky Higher Education - Louisville, KY

(work in Frankfort, KY office) Supervisor: Mimi Mitchell, 502-329-7138.

  • Handles working CP, HC, and ER reports daily that are transmitted from preapprovals for parent and plus graduate loans Reviews applications and certification for plus loan completeness Assist other plus staff with appeals and endorsers for the plus loan application Act as a back-up to printing off all credit reports from previous date and submit information to imaging Performs data entry for accuracy and ensure loans are processed timely with lender's contract Obtain missing loan data from borrowers and schools Answer toll-free hotline and provide loan disbursement/cancellation status to public, transfer and/or take message, performs pre-approvals for plus and plus graduate loans Prepare, images and mail letters to borrowers and schools Assist Debt Recovery Administration with Federal Personnel Investigations received by fax, assist with letter request that are requesting by collection staff and keep fax machine clear of faxes.


09/2004 to 08/2006
Customer Care RepresentativeKentucky Higher Education Student Loan Corporation - Louisville, KY

(worked in Frankfort, KY office) Supervisor: Elaine Brumback, 502-329-7138

  • Work for Customer Care Call Center, Answer toll-free lines and provides loan disbursement/cancellation status to public, transfer and/or take messages * Assist supervisor with appeals and Federal Teacher Loan Forgiveness Program by reviewing applications and making decision on approval.
  • Help other areas as needed and help train new and current staff when requested by supervisor * Any other duties that are assigned.
11/2001 to 09/2004
Supervisor Clerk IIIKentucky Higher Education Assistance Authority - Frankfort, Kentucky

Supervisor: Robin Buchholz 502-329-7138

  • Coordinates the mailing of all branch correspondences including promissory note for Alabama and Kentucky Schools, disclosure statements,.
  • guaranty reports, letters and forms.
  • Tracks and compiles with deliver preferences.
  • Receive, date stamp and distribute all incoming mail for the branch * Handles insert inventory and ordering of office supplies * Assist administrative staff with daily maintenance function.
  • Respond by telephone inquiries made by students, schools and lenders * Mail various forms to lenders, school officials and student upon requests * Review various incoming loan applications for completeness, date stamps and submit for processing * Prepare reports, forms and general correspondence for monthly imaging submittal * Any other duties that are assigned.
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Resume Overview

Companies Worked For:

  • Kentucky Higher Education Student Loan Corporation
  • Kentucky Higher Education
  • Kentucky Higher Education Assistance Authority

School Attended

  • Indiana Wesleyan University
  • Midway College
  • Jefferson Community and Technical College
  • Carroll County High School

Job Titles Held:

  • Administrative Supervisor
  • Administrative Specialist
  • Customer Care Representative
  • Supervisor Clerk III

Degrees

  • Master of Business Administration : Health Care Administration
    Bachelors : Business Management
    Bachelors : HealthCare Administration
    Associate : Applied Science, Business Administration, Management Option
    Certificates- Basic Business Administration, Management, Accounting Trainee 1, General Business
    High School Diploma

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