Administrative Staff Assistant resume example with 14 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Dedicated and focused [Job Title] who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Skill Highlights

Exceptional leadership, organizational, interpersonal, and problem resolution skills. Dedicated, innovative and self-motivated team player. Ability to maintain high level of confidentiality and effective time management skills. Thrive in both independent and collaborative work environments. Ability to organize, prioritize, multi-task under pressure, heavy workload and deadlines. Proficient in the use of various computer programs and applications including: Microsoft Word, Excel, PowerPoint, QuickBooks, Outlook, Citrix, Night & Gale, and EPIC. Fluent in Spanish and excellent customer service skills.

Salem State University Salem, MA Expected in Bachelor of Science : Business Administration, Management - GPA : Salem State University, Salem, MA 09/2007-05/2009 Bachelor of Science in Business Administration concentration in Management
North Shore Community College Lynn, MA Expected in Associates : Business Administration - GPA : North Shore Community College, Lynn, MA 09/2004-08/2007 Associates in Business Administration
, Expected in Certificate : Training - GPA : Language Connections, LLC 02/2014 (7 week course) Medical Interpreter Certificate Training (Jan-Feb)
HHA CPR Certified CPR Medical Interpreter Certificate Training (Jan-Feb)
Core Accomplishments
Professional Experience
Ccg Iq - Administrative/Staff Assistant
, , 04/2014 - Current
  • greeting monthly employees as they come to meet with Consultants and making corrections to the new hire forms. Processing the I-9 forms and making copies of proper documentation. Assisting in special projects and filling completed paperwork and/or benefits changes or requests.
  • Practice Access Coordinator III (Physical and Occupational Therapy): managing referrals through CRMS, making evaluation appointments, arriving patients in EPIC, making follow up appointments, making reminder calls for evaluations. Setting up patient charts for the therapists, and searching for referrals through LMR or CRMS. Attending calls from patients calling in with new referrals and or cancelling/rescheduling appointments.
  • Patent Service Coordinator II coverage(Internal Medicine/Pediatrics/Med-Ped): checking in and out patients, cancelling/rescheduling patient appointments, triaging phone calls, and paging doctors. Forwarding messages through email/quicksilver, calling patients to remind them of their appointments, and setting up paper work for future appointments.
Clearesult, Inc. - Bilingual Coordinator
, , 06/2010 - 04/2014
  • Telephone supervision with Home Health Aides (HHA) on a as-needed basis
  • Assign staff to cases and outlines specific duties with HHA, field supervisor, and family and/or referring agency
  • Participate in HHA training programs and/or orientation sessions, as needed.
  • Primary responsibility for maintaining communication and effective working relationships with contract agencies
  • Receive and evaluate referrals for HHA service
  • Handle questions, concerns or complaints regarding service from clients, families, and contract agencies
  • Take appropriate steps to mediate any problems which arise
  • Screen incoming calls in regards to appropriateness for service
  • Explain services, referring callers to appropriate social/ human service agencies as necessary
  • Complete initial intake form, recording all necessary information about clients.
  • Monitor each placement made
  • Assign temporary or permanent (as needed) replacement HHA when a worker becomes unavailable at work
  • Complete and submit all required documentation in the designated manner and on time, including submitting all necessary billing information to the accounting department
  • Maintain ongoing record of the case on the client case record card
  • Function in accordance with the agency polices, procedures, and conditions outlined in agency contract
Covenant Care - Administrative Assistant
, , 10/2009 - 06/2010
  • Provided professional telephone and walk-in services
  • Processed and evaluated employee applications for the Housekeeping department.
  • Scheduled interviews and assisted the area manager
  • Coordinated meetings for employee/supervisors for terminations and new hires.
  • Prepared daily recaps of payroll for three properties and distributed them to the managers
  • Created and distributed employee weekly schedule and recorded time off/vacation requests and Sorted mail distributed and sent UPS packages
  • Kept track of inventory and ordered office supplies for the all three properties
Public Partnerships, LLC - Payroll Clerk
, , 11/2006 - 04/2009
  • Performed complex and specialized work related to the preparation, processing, maintenance of the payroll and manually entered time sheets through Navision
  • Processed and verified time sheets through Teleform Verifier
  • Distributed support tickets to report issues with the time sheets to customer service
  • Renamed, calculated, and printed batches of electronic payments and checks
  • Ran liabilities, suggested vendors, and printed checks for garnishments
  • Provided excellent customer service to clients and employees
Fluent in Spanish and excellent customer service

Clients, Documentation, Telephone, Training, Accounting, Basis, Billing, Cases, Hha, Incoming Calls, The Accounting, Training Programs, Payroll, Clerk, Customer Service, Garnishments, Maintenance, Navision, Payments, Receptionist, Retail Sales, Access, Administrative Support, Benefits, Epic, Greeting, Patent, Pediatrics, Therapy, Administrative Assistant, Housekeeping, Inventory, New Hires, Office Supplies, Terminations, Ups, Citrix, Cpr, Cpr Certified, Excel, Excellent Customer Service Skills, Healthcare, Microsoft Word, Outlook, Powerpoint, Problem Resolution, Quickbooks, Team Player, Time Management, Word, Interpreter

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Resume Overview

School Attended

  • Salem State University
  • North Shore Community College

Job Titles Held:

  • Administrative/Staff Assistant
  • Bilingual Coordinator
  • Administrative Assistant
  • Payroll Clerk


  • Bachelor of Science
  • Associates
  • Certificate

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