administrative specialist sr resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Resourceful and experienced offering expertise in customer service, and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Adaptable and committed to facilitating efficient office operations by streamlining administrative/HR systems and procedures.

  • Document management
  • Meeting planning/arrangements
  • Proficient in Microsoft Office (word, excel, powerpoint), Springbrook, Kronos, Peoplesoft, OnBase.
  • Time and billing
  • Business correspondence
  • Multi-line phone proficiency
  • Payroll and budgeting
  • 70-100 WPM typing speed
  • Customer and client relations
  • Office administration
  • Administrative support
  • Employee timesheet processing
  • Filing and data archiving
  • AP/AR proficiency
  • Accounting familiarity
  • Office management
Work History
Administrative Specialist Sr, 08/2019 - Current
Community Action Organization Tigard, OR,
  • Supporting the Department Of Revenue by processing and researching complex individual and business tax returns.
  • Staying informed of Local, State and Federal tax laws, ordinances, and regulations, and also maintain computerized reports for other complex administrative duties.
  • Auditing business returns and corresponding federal returns to evaluate taxpayer compliance with LFUCG Ordinances.
  • Receives, reviews, and/or forwards daily correspondence as needed.
  • Daily contact with the general public regarding local net profit & payroll tax issues & delinquent taxes.
  • Monitors programs through data and on-site inspections.
  • Maintain all files and records along with other material pertaining to area assignment.
  • Proofreads materials and insures all reports, memoranda, and other documents are grammatically correct.
  • Work with taxpayers or their representatives to resolve the payment of delinquent tax liabilities.
  • Attend committee and staff meetings and conferences.
  • Maximized quality assurance standards and controlled downtime to meet revenue targets.
  • Produced highly accurate internal and external letters and memoranda.
Administrative Specialist/Payroll & Purchasing Coordinator, 09/2013 - 08/2019
Lexington Fayette Urban Co. Gov City, STATE,
  • Provide routine administrative and clerical duties to the Division of Water Quality.
  • Input data into system when citizens call in and provide administrative support to supervisors.
  • Enter and make adjustments for employee’s time as needed in KRONOS.
  • Assist the division payroll coordinator with entering or adjusting time.
  • Enter adjustments for overtime, holidays or other special circumstances.
  • Run accrual reports for management bi-weekly.
  • Reviews bi-weekly payroll for accuracy before sending to management for approval.
  • Receive and dispatch calls via two-way radio.
  • Monitor and maintain status/location of crews in field.
  • Review, monitor, and enter payroll, time entry and data.
  • Check timecards for accuracy and necessary approvals.
  • Purchasing coordinator for department.
  • Monitor LexCall system for new request coming in.
  • Answer and direct phone calls and take complaints.
  • Work with general public and other government departments.
  • Respond to complaints via phone, or reports.
  • EPA Regulations/Reports.
  • Entered time using PeopleSoft.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Maintain an up-to-date department organizational chart.
  • Disperse incoming mail to correct recipients throughout the office.
  • Establish, develop, maintain, and update filing system.
  • Organize files, developed spreadsheets, faxed reports and scanned documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Family Support Specialist, 11/2010 - 09/2013
Cabinet For Health & Family Services City, STATE,
  • Performed various clerical and administrative duties, including scheduling appointments with clients for interviews, data entry, handling irate clients, filing, and answering phones.
  • Performed beginning level determination of eligibility for public assistance.
  • Learned to identify resources and make appropriate referrals.
  • Process incoming/outgoing mail, letters.
  • Prepared and maintained large caseload/paperwork.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Participated in formal and on-the-job training.
  • Tracked processing deadlines for timely case activity and case hearings.
  • Promptly responded to general inquiries from staff, and clients via mail, e-mail and fax.
  • Interview clients for basic public assistance programs.
Associate of Arts Degree: Business Administration, Expected in 2011
Columbia Southern University - South Beach, AL
Status -

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Resume Overview

School Attended

  • Columbia Southern University

Job Titles Held:

  • Administrative Specialist Sr
  • Administrative Specialist/Payroll & Purchasing Coordinator
  • Family Support Specialist


  • Associate of Arts Degree

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