Administrative Specialist III Resume Example Company Name

ADMINISTRATIVE SPECIALIST III

Summary

Highly efficient Administrative Professional offering 10+ years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

Experience

05/2019 - CurrentCompany Name - Administrative Specialist IIICity, State

Team lead for driver's license issuance.
Research, review, interpret, performs & applies state and federal laws pertaining to driver's license.
Program leader for KYTC driver's license mobile issuing units and liaison between KYTC and Department of Corrections inmate release re-entry program
Designated core contact and supervise all driver's license mobile units for issuance throughout the state.
Trains new employees on all processes and procedures pertaining to driver's license issuance and driving records.
Provides aide to staff and public by answering phone calls, emails and handling customer walk-ins.
Program leader and designated point of contact for USPS software to track all credentials issued throughout the state.
Responsible for opening and closing the KYTC Frankfort Regional Driver's License office.
Coordinates with management, vendors and Commonwealth Office of Technology with any issues relating to the driver's license issuing software and equipment.
Preforms, test, and reports system upgrades/fixes for driver's license issuing software including back office.
Work closely with employees within and across department regional offices to achieve goals, and solve any issues.
Interprets and enforces departmental rules, regulations, and policies while recommending process and system improvements.
Work closely with management to assist and streamline department procedures.
Hand selected nominee to appear in a REAL ID Q&A public video by the KYTC cabinet Secretary and video administrator, Jim Gray.

08/2007 - CurrentCompany Name - Administrative SupervisorCity, State

Recruit, train and supervise employees to develop a dynamic administrative team, supporting all corporate growth and productivity objectives.
Monitor office inventory to maintain adequate supply levels and order products for seasonal fluctuations in business volume.
Liaise with customers, address inquiries, handle and answer billing questions to provide outstanding customer service.
Responsible for opening and closing store and coordination of store employees.
Supervise and maintain employee schedules and handle employee complaints/concerns.
Creating and monitoring management reports.
Makes business deposits with local financial institutions.
Supervise new employees on customer service and shipping/receiving duties and delivered constructive feedback to increase understanding of job duties.
Train new employees on best practices and protocol to maintain optimal productivity.

10/2016 - 04/2019Company Name - Administrative Specialist ICity, State

Team lead for the Circuit Court Clerk for driver's license issuance.
Issuance of driver's license and identification credentials for residents.
Responsible for opening and closing the driver's license office, operation card printers and laminate printers.
Assisted customers with scheduling written and skills test.
Maintained inventory of supplies needed to operate daily functions.
Assisted with distribution of memos and email updates and other forms of communication to employee's.
Revised systems and procedures by analyzing operating practices and record keeping systems pertaining to driver's license documentation.
Guided administrative and professional staff through computer and software problems.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Maintained data confidentiality when inputting social security numbers and personal information into the driver's license system.
Resolved customer issues and critical problems quickly and efficiently.

08/2014 - 10/2016Company Name - Administrative Specialist ICity, State

Received incoming mail from shipping, sort/inspect for defective materials along with audio and braille books for the blind, sorted audio books by specific number; Generated mail cards on printers to ship audio and braille books.
Oversaw the check-in and check-out process of audio books and materials.
Updated computer records to accurately show status of new and current audio/braille books.
Supervised inventories for books, audio-visual materials and computer software while accurately processing all receipts.
Assisted in plans for storage organization of collections.
Exceeded specific team goals by partnering with staff to share and implement best practices.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Skills

Multitasking in busy environments
Ability to supervise multiple employees
Highly creative, energetic individual with excellent organizational skills
Customer relations
Administer training modules
Confidential document control

Account balancing reconciliation
Issue and conflict resolution
Communications
Administrative support
Team building

Education and Training

05/2008Franklin County High SchoolCityHigh School Diploma

Resume Overview

School Attended

Franklin County High School

Job Titles Held:

Administrative Specialist III
Administrative Supervisor
Administrative Specialist I

Degrees

High School Diploma

Administrative Specialist III Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes