Highly efficient Administrative Professional offering 27 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
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- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Guided administrative and professional staff through computer and software problems.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Answered and routed telephone calls and took messages.
- Managed administrative processes and prepared key reports and documentation.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
- Managed departmental inventory and supply ordering.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Ordered and restocked supplies in line with budget limits and office needs.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed incoming and outgoing correspondence and packages to support smooth daily operations.
- Managed administrative processes and prepared key reports and documentation.
- Set up appointments with customers and oversaw main department calendar.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Transcribed documents using Word and maintaining 100% accuracy.
- Took steps to ensure data confidentiality and meet specific corporate guidelines.
- Made sure to change all abbreviated words and other terminology into correct long form words.
- Made corrections when needed to grammar, spelling and syntax.
- Consistently maintained 100% accuracy rate for spelling and content.
- Researched, gathered and provided records information in response to requests submitted by phone and fax.
- Reviewed and processed requests for information under Freedom of Information Act or Privacy Act.
- Assisted customers by answering routine administrative questions and resolving problems.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Maintained files and retrieved information from computer and manual filing systems.
- Created or updated records with new files or information.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Strictly adhered to confidentiality dictations to safeguard information.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Disseminated information to correct department, individual or outside location.
Employee of the Month (June 1998)
Meritorious Service Medal (2013)
Numerous FEMA certifications
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School Attended
- Manatee Community College
- State College Of Florida
Job Titles Held:
- Administrative Specialist III
- Off-Duty Coordinator
- Senior Transcriber
- Senior Records Technician
Degrees
- Associate of Arts
- Bachelor of Science
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