Administrative Specialist Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Administrative Specialist with 13 years of background in supervising and monitoring employee performance, overseeing daily functions and coordinating workflow. Versed in developing office budgets and implementing new office procedures to reduce inefficiencies. Stays focused and organized and manages multiple high priorities.

  • Meticulous Attention to Detail
  • Schedule Management
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Task Prioritization
  • Judgment and Decision Making
  • Supply Inventory Control
  • Document and File Management
  • Verbal and Written Communication
  • Appointment Coordination
  • Professional and Courteous
  • Office Equipment Operation
  • Relationship Building
  • Visitor Relations
  • Account Investigation
  • Travel Coordination
  • Clear Communication
  • Event Planning
  • Critical Thinking
  • Mail Routing and Distribution
  • Calendar Management
  • Order Placement
  • Spreadsheet Tracking
  • Reception Duties
  • Problem Solving
  • Cash Drawer Management
  • Data Entry
  • Employee Communications
  • Administrative Procedures
  • Microsoft Office
  • Customer Service
  • Highly Efficient and Productive
  • Fast Learner
Work History
05/2018 to Current Administrative Specialist II University Of Arkansas | Paragould, AR,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Prepared project documents, reports and brochures.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Handled incoming and outgoing mail.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Produced highly accurate internal and external letters and memoranda.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Enhanced business recordkeeping by developing and optimizing organizational approaches for student files.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Operated cash register to record all transactions accurately and efficiently.
08/2017 to 11/2017 Universal Banker Bancfirst Corporation | Shawnee, OK,
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Developed customized solutions of deposit, lending and other products for small business customers.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
11/2008 to 07/2017 Ministry Assistant Salvation Army Usa | Royal Oak, MI,
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Restocked and organized merchandise in front lanes.
  • Completed inventory counts and ordered merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Received and routed business correspondence to correct departments and staff members.
  • Corresponded with clients through email, telephone or postal mail.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Resolved customer problems and complaints.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and managed teams of youth volunteers.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Provided spiritual care through visitation, counseling and prayer.
  • Oversaw administration and management of all areas of ministry.
  • Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, delivering compassionate pastoral care to community and leading worship services, ordinances, funerals and weddings.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Officiated special services such as weddings, funerals, baptisms and nursing home services.
Expected in Certificate of Completion | Training School Automated Church Systems (ACS) , Shreveport, LA, GPA:
Expected in 05/1997 High School Diploma | Crossett High School, Crossett, AR GPA:
Additional Information

I was a member of the Junior Auxiliary here in Crossett. I've also volunteered with the Salvation Army and coached girl's league softball teams.

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Resume Overview

School Attended
  • Automated Church Systems (ACS)
  • Crossett High School
Job Titles Held:
  • Administrative Specialist II
  • Universal Banker
  • Ministry Assistant
  • Certificate of Completion
  • High School Diploma

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