administrative specialist resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Strong Organizational Skills
  • Performance improvement
  • medical terminology
  • Task Prioritization
  • Database and Client Management Systems
  • Microsoft Office Suite
  • Confidentiality and Data Protection
  • Professional and Courteous
  • Research and Analytical Skills
  • Schedule Management
  • Multitasking and Time Management
  • Proficient in Microsoft word, powerpoint, excel, electronic records, Microsoft Teams
Administrative Specialist, 09/2022 - Current
Corteva, Inc. Kewaskum, WI,
  • Receive visitors and staff to the social work suite and assist accordingly with various needs and requests.
  • Monitor the department Chief's calendar. Regularly review scheduled meetings, re-evaluate priorities and modify or cancel appointments as needed to avoid conflicts. Remind Service Chief of urgent matters
  • Assist the social work business office manager with administrative tasks associated with the onboarding of Interns, and oversee the Teams scheduling of new employee orientation.
  • Monitor and respond to patient advocate inquiries. forward or assign to appropriate staff and provide status updates in a timely manner
  • Consistently monitor emails and other communications to ensure timely scheduling requests for specialty clinics.
  • Retrieve and screen incoming mail, publications and other correspondence for distribution.
  • Attend department meetings, take and prepare meeting minutes for distribution to attendees and other staff. Initiate follow up on action items for updates and completion
  • Receive and screen incoming calls, take messages and determine which calls to handle personally and which calls to to forward to appropriate staff
  • Serve as primary timekeeper for the department and provide backup coverage for other timekeepers as needed.
  • Order and maintain office supplies and equipment. Submit work order request when needed.
Lead Medical Support Assistant, 11/2019 - 09/2022
Veterans Administration Lafayette, IN,
  • Compiled data to generate weekly and monthly productivity and status reports for the Medical Care Clinical Center for timely review and disposition of open encounters
  • Ensured accurate and timely scheduling of appointments for the specialty clinics
  • Managed and prioritized workload and provided guidance to medical support staff in completing work assignments to maintain an efficient work flow
  • Assisted the Supervisor in implementing new scheduling policies and procedures to improve performance related to clinic activity
  • Received patient advocate inquiries to respond and assist in resolving problems and complaints from patients and family members in a timely and professional manner. Sent status updates to patient advocate representatives
  • Created and maintained excel spreadsheets to track and monitor active consults and return to clinic orders for completion
  • Served as cardiology timekeeper and a backup purchase card holder.
  • Participated on interview panels, provided feedback and assisted with applicant selection
  • Provided coverage for multiple specialty clinics to ensure urgent matters were addressed and voicemails were returned
Advanced Medical Support Assistant, 12/2015 - 12/2019
Department Of Veterans Affairs Tuscaloosa, AL,
  • Provided administrative support for assigned Pact Teams, including Physicians, residents and nursing staff
  • Verified and captured patient insurance information and confirmed demographics at each visit
  • Sent patient requests for specialty clinics consults and prescription refills to appropriate provider
  • Created and sent missed appointment letters and reminder notices
  • Received and sorted faxes for physician authorizations and enured timely delivery to provider for signatures
  • Monitored team schedules daily to update encounters, complete no-shows and reschedule cancelled appointments
  • Attended weekly team huddles and meetings to provide input to medical team and relay updates. Informed team of any concerns and followed up as needed.
  • Assisted in training new staff during orientation period
  • Provided front desk coverage the call center and other areas in the clinic
Health Educator/Lead HIV Tester, 11/2003 - 12/2015
Health Care For The Homeless-Outreach Clinic City, STATE,
  • Supervised employees of the community outreach team
  • Completed annual performance appraisals. Met with employees for regular supervision and approved time and attendance
  • Assisted the program coordinator with updating and implementing new testing policies and procedures per organization orders
  • Administered rapid hiv testing to adult and pediatric patients clients. Provided counseling and conducted in-depth risk assessments
  • Promptly reported confirmed positive cases to the local health department. Coordinated linkage to care services and partner notification
  • Served on the performance improvement committee, working with staff to identify and prioritize opportunities for better access to care identify disparities and ways to promote positive changes.
  • Analyzed sensitive records, reports, files and databases to update medical information and data reporting
  • Ordered and accounted for supplies and equipment restricted to grant allowances
  • Planned and facilitated various health education groups. Represented the agency and community resource fairs
  • Participated in ongoing discussions, attended meetings with state and city leaders for data reporting and for required trainings
Education and Training
Associate of Arts: General Studies, Expected in 06/2011
Baltimore City Community College - Baltimore, MD
Status -

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Resume Overview

School Attended

  • Baltimore City Community College

Job Titles Held:

  • Administrative Specialist
  • Lead Medical Support Assistant
  • Advanced Medical Support Assistant
  • Health Educator/Lead HIV Tester


  • Associate of Arts

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