Administrative Specialist Resume Example Lehigh Acres Place

ADMINISTRATIVE SPECIALIST

Summary

Perceptive Administrative Specialist ready for a new position where impeccable administrative talents can be utilized. Familiar with all procedures and principles of office management. Skilled in using microsoft, Excel, spreadsheets and database management programs. Excellent written and verbal communication talents with the ability to maintain excellent relationships with clients and co-workers. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies. Efficient Office Assistant with 30 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed. Upbeat Administrative Specialist well-versed in completing multiple tasks simultaneously and following through on achieving all project goals. Successful at overseeing reception duties and coordinating purchasing functions. Adept at business correspondence, travel arrangements and event coordination.

Skills

Travel arrangement scheduling
Payroll and benefits administration
Desktop publishing
Video conference preparation
Office record management
Calendar maintenance and docketing
Event coordination
Confidential document control
Customer relations
Administer training modules
Project Planning
Recruiting

Time and labor control
Order processing
Negotiation
Billing and coding
Meeting planning
Inventory replenishment
Mail management
AR/AP
Report writing
Excel spreadsheets
Strong problem solver
Professional and mature

Experience

Administrative Specialist | 05/2019 to CurrentLehigh Acres Place - Lehigh Acres, FL

Tracked and submitted employee timesheets to accounting department for payroll processing.
Produced and distributed team newsletters, email updates and other forms of communication.
Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
Guided administrative and professional staff through computer and software problems.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
Coordinated employee recruitment, performance evaluation and termination activities.
Set up and maintained physical and electronic filing systems.
Organized training, client meetings, team meetings and events.
Arranged domestic and international travel, hotel and transportation needs for staff.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Answered and routed telephone calls and took messages.
Served as central point of contact for all outside vendors needing to gain access to building.
Maintained positive working relationship with fellow staff and management.
Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
Automated office operations to manage client correspondence, record tracking and data communications.
Dispersed incoming mail to correct recipients throughout office.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Maintained business records by updating customer information.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.

Lead Concierge | 08/2017 to 05/2019Discovery Village - Fort Myers, FL

Produced and distributed team newsletters, email updates and other forms of communication.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Coordinated employee recruitment, performance evaluation and termination activities.
Set up and maintained physical and electronic filing systems.
Organized training, client meetings, team meetings and events.
Answered and routed telephone calls and took messages.
Served as central point of contact for all outside vendors needing to gain access to building.
Maintained positive working relationship with fellow staff and management.
Automated office operations to manage client correspondence, record tracking and data communications.
Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout office.
Received and screened high volume of internal and external communications.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Maintained business records by updating customer information.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Tracked office stock and maintained inventory in neat and organized fashion.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Supported clerical needs of more than 100 Lead Concierges, including taking messages, scanning documents and routing business correspondence.
Supported clerical needs of more than [Number][Job title]s, including taking messages, scanning documents and routing business correspondence.
Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
Managed transportation arrangements to and from airport, train station and local events for visitors.
Facilitated research of local venues, restaurants and visitor spots per guest requests.
Updated front desk's concierge book to maintain most relevant visitor information.
Rectified volatile situations quickly through active listening and effective communication.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Receptionist/ Marketing Asst./Admissions Coordinator | 08/2015 to 08/2017Hidden Oaks Assisted Living - Fort Myers, FL

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Maintained daily calendars, set appointments with clients and planned daily office events.
Responded to customer concerns and issues by communicating, giving full attention,and respect.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared, compiled and filed documents as well as reports presented to various parties.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Rendered information to callers and drafted office emails.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Sorted incoming mail and directed to correct personnel each day.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Took accurate messages for staff and management to facilitate open and speedy communication.

Receptionist and Floor Asst.. | 09/1998 to 07/2015Dr. Lombardi Podiatrist office - Bayside, NY

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Coordinated and communicated with 40 clients daily to gather pertinent information.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Prepared, compiled and filed documents as well as reports presented to various parties.
Took accurate messages for staff and management to facilitate open and speedy communication.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Rendered information to callers and drafted office emails.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Processed payments for office visit and updated accounts to reflect balance changes.
Managed 6-line system to handle more than 50 incoming calls per day.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.

Education and Training

Penn And Foster - - On-line | GED01/2004

Additional Information

key holder

management

census

move in

move out

payroll

company receipts

new hire

termination

employee files

resident files

organize & keep books up to date

nursing schedule

I go above & beyond 100%

Resume Overview

Companies Worked For:

Lehigh Acres Place
Discovery Village
Hidden Oaks Assisted Living
Dr. Lombardi Podiatrist office

School Attended

Penn And Foster

Job Titles Held:

Administrative Specialist
Lead Concierge
Receptionist/ Marketing Asst./Admissions Coordinator
Receptionist and Floor Asst..

Degrees

Penn And Foster - On-line | GED

Administrative Specialist Resume Example

Resume Score: 80%

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