Administrative Specialist / Back-up Receptionist Resume Example
Resourceful, organized, professional, accomplished Office Manager and Administrative Assistant with extensive office operations and personnel organization expertise. Specializing in administrative support and committed to delivering high quality results with 20+ years experience in high-level executive support roles.
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Coordinated all department functions for team of 50+ employees.
Planned and executed all aspects of a major office headquarter move.
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
City , STATE
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Maintained and reserved the executive conference room calendar.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Served as central point of contact for all outside vendors needing to gain access to the building.
Maintained the front desk and reception area in a neat and organized fashion.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
City , STATE
Managed Office and Supervised Employees.
Managed daily office operations and maintenance of equipment.
Received and screened a high volume of internal and external communications, including email and mail.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Handled all media and public relations inquiries.
Served as central point of contact for all outside vendors needing to gain access to the building.
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart.
Supplied key cards and building access to employees and visitors.
Facilitated working relationships with co-tenants and building management.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Managed the day-to-day calendar for the company's senior directors.
Properly routed agreements, contracts and invoices through the signature process.
Maintained and reserved the executive conference room calendar.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Set goals and deadlines for the department.
Resolved customer service issues.
Conferred with customers via phone, email and faxes about product purchases.
Balanced monthly and yearly sales / reports.
City , STATE
Managed Office and Supervised Employees.
Managed daily office operations and maintenance of equipment.
Received and screened a high volume of internal and external communications, including email and mail.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Handled all media and public relations inquiries.
Served as central point of contact for all outside vendors needing to gain access to the building.
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart.
Supplied key cards and building access to employees and visitors.
Facilitated working relationships with co-tenants and building management.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Managed the day-to-day calendar for the company's senior directors.
Properly routed agreements, contracts and invoices through the signature process.
Maintained and reserved the executive conference room calendar.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Set goals and deadlines for the department.
Resolved customer service issues.
Conferred with customers via phone, email and faxes about product purchases.
Balanced monthly and yearly sales / reports.
City , STATE
Coordinated all department functions for team of 50+ employees.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Coordinated meetings with other department managers and served as main liaison between sales force and sales staff.
Supervised and trained new employees.
Provided support for CEO and sales team in managing operation work flow.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Standardized department filing system to increase efficiency.
Improved communication efficiency as primary liaison between departments, clients and vendors.I
Increased meeting efficiency by developing meeting agendas.
Directly supported Division Manager in managing operation work flow.
Coordinated trade shows and agreement packets.
Initiated and facilitated travel arrangements throughout year for sales force, managers and staff.
Maintained and organized master contracts and sales agreements for sales with sales agents.
Generated sales orders for polymer products on SAP.
Generated sales commission for sales reps and agents.
Generated letters, memos, faxes.
Processed municipality bids for polymer products.
Microsoft Office Applications Certificate
Emphasis in Administrative Support
Coursework in Human Resource Management and Business Administration
Coursework in Computer Literacy
Coursework in Administrative Technology
Office Administration coursework
Business Writing Seminar
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Resume Overview
School Attended
- Guilford Technical Community College
Job Titles Held:
- Administrative Specialist / Back-up Receptionist
- Office Manager of Sales and Purchasing
- Marketing Coordinator / Division Secretary / Sales Secretary
Degrees
- CRC Certification (Bronze) : Administrative Assistant Program
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