administrative specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly efficient Administrative Professional offering 4 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

  • Payroll and Benefits Administration
  • Sage 50 Expert
  • Microsoft Office
  • Microsoft Office Suite
  • Excel
  • Accounting and Bookkeeping
  • Writing and Editing
  • Invoice Processing
  • Payroll Administration
  • Presentation Development
  • Event Coordination
  • Calendar Maintenance and Docketing
  • Strong Organizational Skills
  • Task Prioritization
  • Computers and Technology
  • Research and Analytical Skills
  • Office Equipment Operation
  • Verbal and Written Communication
  • Meticulous Attention to Detail
  • Ease with Computers and Technology
  • Professional and Courteous
  • Schedule Management
  • Report Preparation
  • Confidentiality and Data Protection
Administrative Specialist, 01/2022 - Current
County Of El Paso Tx El Paso, TX,
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Onboarded new employees in time reporting and payroll systems.
  • Worked closely with human resources (HR) to safeguard confidential employee data.
  • Managed client meeting logistics, secured venues and served as main liaison for sales activities.
  • Worked closely with marketing department to optimize strategic initiatives.
  • Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
  • Developed sales presentations and communications materials for management team.
  • Attended and documented sales meeting minutes, distributed meeting notes and assigned followup activities.
  • Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
Administrative Assistant, 07/2019 - 12/2021
Merakey Clementon, NJ,
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
Customer Service Specialist, 01/2018 - 11/2019
Sprouts Farmers Market Nashville, TN,
  • Processed both outgoing and incoming payments and invoices.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Supported clerical and administrative needs of senior department staff.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Updated accounting ledger and journals with updated transaction information.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Analyzed documentation and standard financial statements for accuracy.
  • Managed accounts accurately through detailed revenue reporting.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Master of Arts: Msc Accounting And Finance , Expected in 04/2023
Sheffield Hallam University - Sheffield, United Kingdom. ,
Status -
Google Digital Skills: Information Technology, Expected in 01/2020
Chattered Institute of Human Resources - Lagos, Nigeria,
Status -
Bachelor of Arts: Accounting, Expected in 01/2019
Fountain University Osogbo - Osogbo, Nigeria,
Status -

Second Class Upper

  • Member of [Honor Society], 2016-2019
  • [Born Leader]
  • Fountain University Student Government
  • [Nigeria] Studies Abroad on Accounting and finance
High School Diploma: , Expected in 03/2015
Sugar Field High School - Lagos,
Status -
Diploma: Desktop Publishing, Expected in 01/2014
Brono Computer Academy - Lagos,
Status -
  • Sage 50
  • Computer Proficient

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Resume Overview

School Attended

  • Sheffield Hallam University
  • Chattered Institute of Human Resources
  • Fountain University Osogbo
  • Sugar Field High School
  • Brono Computer Academy

Job Titles Held:

  • Administrative Specialist
  • Administrative Assistant
  • Customer Service Specialist


  • Master of Arts
  • Google Digital Skills
  • Bachelor of Arts
  • High School Diploma
  • Diploma

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