Administrative Specialist Resume Example Company Name

ADMINISTRATIVE SPECIALIST

Career Overview

Dedicated and focused Administrative Assistant with 33 years of experience, 15 years of which has been in the Utility Industry, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Core Strengths

Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Executive presentation development
Time management

Strong problem solver
Dedicated team player
Strong interpersonal skills
Schedule management
Meeting planning

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Work Experience

Administrative Specialist
November 2012 to CurrentCompany Name － City, State

Point of contact for Internal Customers for Georgia Power's West Region Customer Service Dept.
Coordinate/schedule meetings, appointments, travel arrangements, etc for West Region Customer Service Manager.
Serve as Back-up support to Executive Secretary to the Vice-President.
Complete expense statements for 31 employees using Oracle; assist in managing monthly budgets.
Assist with presentation preparation and correspondence.
Manage day to day activity through Outlook calendar; transcribe timely and accurate phone messages.
Process and distribute mail; order supplies for department.
Enter and maintain time keeping needs for 31 employees, using E Stars.
Straight time and Crew time) Maintain files, records and quarterly reporting for human resources.
Support other departmental Administrative personnel, External Affairs & Regional Sales Managers.

Partnership Assistant
June 2009 to May 2010Company Name － City, State

Raised public awareness for eight counties during the 2010 Census by staffing /attending activities at local events, festivals, fairs and meetings.
Assisted partnership specialist in conducting outreach with communities that were traditionally hard to count in the census.
Prepared presentation and promotional materials and distributed materials to partners and the public.
Collaborated with partnership specialist to identify testing and training space.
Maintained files, scheduled appointments and made follow-up phone calls on behalf of partnership specialist.

Executive Administrative Assistant
May 2009 to September 2012Company Name － City, State

Provided secretarial and administrative support to Senior Pastor and Official Board Members, overseeing the functions and activities of the church.
Maintained Senior Pastor and church calendars.
Scheduled the use of church facilities by church groups (and outside groups as appropriate) according to policy.
Additionally, coordinate the involvement of other staff in the use of the facilities when needed.
Served as receptionist for the church office; determining the needs of those who call or come in and directing them to the appropriate person or place in the church.
Protected the reputation and integrity of others through strict confidentiality; exercise discretion in dealing with the membership and the public.
Prepared church correspondence and publications using Microsoft Office software.
Maintained permanent records for membership, baptism, weddings, deaths, and taxable contributions.
Ordered supplies for the janitorial staff for three buildings on site.
Designed and implemented new church letterhead, new over-flow offering envelopes, check voucher forms, daily expenditure forms, rental property agreements and lease forms.
Conducted research for sermon's and created visual props such as PowerPoint design, charts, and displays.

Customer Service Representative
November 2004 to May 2009Company Name － City, State

Promoted Alabama Power products and services; sold appliances to customers.
Handled customer service inquires such as service orders, billing, collections, deposits, non-pay disconnects and outages.
Handled account reconciliation and bill adjustments; posted debits and credits to corrected bills as necessary.
Worked front cashier window, processing payments, reconciling cash drawer, daily deposit.
Floater, trainer of new customer service representative and Business Office Manager, covered offices where needed.
Served on Safety Committee; planned annual Safety Symposiums, facilitated quarterly and monthly Safety meetings.
Life Liner went to various elementary schools and demonstrated the danger in power lines.
LDA - Leadership Development Association Member.

Postal Clerk III/Assistant Informational Management Officer
June 2003 to November 2004Company Name － City, State

Distributed official mail to high ranking officials on military base.
Inspected incoming and outgoing mail to ensure compliance with US Postal Services Standard.
Responsible for upgrading computers with latest virus and security updates.
Interim Secret Security Clearance through the US Department of the Army.

Credit Card Balancing Coordinator
August 1999 to June 2003Company Name － City, State

Provided support to daily Speed Pay process by resolving reconciliation issues, resolving systems issues, responding to functional questions testing system fixes and updates.
Provided support to Performance Support Speed Pay liaison as needed.
Served as Liaison between Florida Power and credit card companies.
Handled fraud cases and work closely with law enforcement agencies.
Processed charge backs and researched and posted misapplied payments to correct accounts.
Maintained an excel spreadsheet of the daily credit card payments made, fees collected and the actual amount deposited into Florida Power's operating bank account.

Customer Service Associate I & II
March 1996 to August 1999Company Name － City, State

Processed customer service telephone inquiries regarding service orders, billing, payment arrangements, power outages and energy efficiency programs.
Maintained acceptable call and quality assurance standards to meet department goals.
Trained to work in Energy Solutions Stores, providing unequaled face-to-face service inquires; accurately processed customer payments and adhered to the Florida Power cash management standards.

Educational Background

Bachelor of Arts : Human Resource Management, 2017Troy University － City, StateHuman Resource Management

Computer Science Diploma : 1986Riley Business College － City, State

US Army Reserve 1983-1989 71L Administrative Specialist : 1984Administrative Specialist School － City, State

Skills

Account reconciliation, Executive Administrative, administrative support, Army, billing, budgets, cash management, cashier, charts, credit, Customer Service, directing, energy efficiency, human resources, Leadership Development, managing, materials, meetings, excel, mail, Microsoft Office software, Word, Calendar Management, PowerPoint, Excel, Office Manager, Oracle, processing payments, quality assurance, receptionist, reconciling, Maintain files, reporting, research, Safety, Sales, secretarial, Security Clearance, spreadsheet, staffing, telephone, phone, trainer, travel arrangements,

Professional Affiliations

International Association of Administrative Professionals (IAAP) - Port City Chapter

Citizens of Georgia Power

VOICE Mentoring

Harrell 2 of 2

Resume Overview

School Attended

Troy University
Riley Business College
Administrative Specialist School

Job Titles Held:

Administrative Specialist
Partnership Assistant
Executive Administrative Assistant
Customer Service Representative
Postal Clerk III/Assistant Informational Management Officer
Credit Card Balancing Coordinator
Customer Service Associate I & II

Degrees

Bachelor of Arts : Human Resource Management , 2017
Computer Science Diploma : 1986
US Army Reserve 1983-1989 71L Administrative Specialist : 1984

Administrative Specialist Resume Example

Resume Score: 90%

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