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Administrative Specialist Resume Example

Resume Score: 90%

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ADMINISTRATIVE SPECIALIST
Summary

I am a motivated experienced administrator with sixteen years of University of Michigan experience and am an expert in MS Suite and a proficient MPathways user. I am diplomatic and tactful working with faculty and staff at all levels and accustomed to handling sensitive and confidential records. I have a demonstrated history of managing and organizing processes. I am self-motivated and a solid office support person. I have been recommended as a distinguished change agent by supervisors. My communication skills are exceptional.


I am able to maintain a a calm and professional demeanor under pressure and have demonstrated an ability to easily transcend and thrive in a diverse work environment. I am practiced with deadline-driven environments. I work well independently as well as thrive in team settings. I am a skillful and dedicated Administrative Specialist with extensive experience in the coordination, planning, and support of daily operational and administrative functions in a highly confidential environment. I am skilled at multi-tasking and maintain a strong attention to detail and employ professionalism and superior communication skills to meet our school's needs.I am highly focused and a results-oriented office professional who is customer-oriented and computer-savvy.

Highlights
  • MS Word
  • MS Excel
  • Event planning
  • Outlook scheduling
  • C-Tools
  • Concur
  • FileMaker
  • WebNow
  • Wolverine Access
  • Banner system
  • FormAsssembly
  • Blackboard


  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Flexible
  • Excel spreadsheets
  • Professional and mature
  • Strong problem solver
  • Understands grammar
  • Customer service-oriented
Experience
Administrative Specialist
July 2010 to November 2015
The University of Michigan SHPS Dean's Office, Flint Campus - Flint, Michigan
  • Support the Dean of the School of Health Professions and Studies - UM-Flint Support the faculty standing committees at the SHPS Support faculty promotion and tenure procedures Arrange travel via Concur Organize and manage online-shared files Reconcile P-Cards Craft and edit letters and correspondence for the Dean Manage Dean's Outlook calendar Room scheduling Event planning Process academic standing and student petitions Supervise work study staff M-Healthy Champion.

Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Approved travel expenses and reimbursement requests.

Student Administrative Assistant
October 2004 to April 2009
School of Education, Office of Student Affairs, Ann Arbor Campus - Ann Arbor, Michigan
  • Investigated issues and problems and drafted responses to urgent requests.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
User Services Consultant
October 2002 to October 2004
University of Michigan - Ann Arbor, Michigan
  • Provided on-site Oracle support as a lead Consultant to the staff at the College of Engineering, School of Education, and Kinesiology.
  • Assisted students with Wolverine Access transactions.
  • Cheryl Szpaichler.
Help Desk Consultant
January 1999 to October 2002
National City Bank - Cleveland, OH
  • Provided phone support to users working in the Oracle Financial, Recruiting/Admissions, and Student Modules.
  • Assisted with Oracle upgrades to the HR, Student, and Financial modules in M-Pathways.
Assistant Branch Manager
May 1998 to January 1999
Chilson Street Branch - Ann Arbor, MI
  • Developed standard operating procedures.Planned and executed promotional events.
Education
Bachelor of Business Administration : Business ManagementCleary University - Howell, MIGPA: GPA: 3.9 Dean's ListBusiness Management GPA: 3.9 Dean's List Focus group study exploring training alternatives for University Staff Training Information Technology Central Services (ITCS)
Filemaker I, II, III UM-Flint ITS *Web FocusUniversity of Michigan - Ann Arbor, MI

Excel 2010, intermediate and advanced Blackboard Qualtrics- online surveys Form Assembly Human Resources Department (HRD)

Principles of Banking DiplomaAmerican Institute of Banking - Detroit, MI
Skills

academic, Administrative, Business Objects, C-Tools, Consultant, clients, delivery, edit, Staff


Training, Event planning, Filemaker I, FileMaker, Financial, Focus, phone support, Human Resources, HR, Information Technology, letters, Access, MS Excel, Excel, Outlook, MS Word, Oracle, Oracle Financial, policies, processes, promotion, Recruiting, reporting, retail, sales, scheduling, Supervision I, surveys, Arrange travel, upgrades

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The University of Michigan SHPS Dean's Office, Flint Campus
  • School of Education, Office of Student Affairs, Ann Arbor Campus
  • University of Michigan
  • National City Bank
  • Chilson Street Branch

School Attended

  • Cleary University
  • University of Michigan
  • American Institute of Banking

Job Titles Held:

  • Administrative Specialist
  • Student Administrative Assistant
  • User Services Consultant
  • Help Desk Consultant
  • Assistant Branch Manager

Degrees

  • Bachelor of Business Administration : Business Management
    Filemaker I, II, III UM-Flint ITS *Web Focus
    Principles of Banking Diploma

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