administrative specialist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Performance-oriented Professional Leader offering exceptional record of achievement throughout entire career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. I offer experience in program analysis, team building, and strategic planning. I'm proficient in meeting project objectives and goals. I have a proven record of relationship building skills that directly impacted the organization's overall bottom line. I'm comfortable operating in a fast-paced work environment, meeting deadlines, and solving problems.

  • Project management experience
  • Employee Development
  • Relationship building and management
  • Team Leadership
  • Excellent customer service skills
  • Advanced MS Office Suite
  • Strategic Planning
  • Maximizing Profitability
Work History
06/2020 to Current
Administrative Specialist Seneca Companies Oreana, IL,
  • Responsible for the direct supervision of 2-3 clerks, while assigning and reviewing work for procedural accuracy.
  • I developed procedural instructions, draft guidance for administrative support functions and developed spending plans and authorizations, revising it as funds and workloads shift.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
01/2013 to 12/2019
Project Coordinator Covance Ithaca, NY,
  • Responsible for developing business marketing strategies.
  • Develop and implement social media and print advertisement.
  • Established project work plans in an organized and clear way using schedules, calendars, and evaluation tools.
  • Identifies project stakeholders, risks and benefits of alternate designs, resulting in forecasted budget restraints as well as cost savings.
  • Prepared and distributed weekly status reporting for project progress, issues and dependencies.
  • Consults with internal customers, cross-functional team members to capture agreed-upon business objectives, and processes to define Business requirements.
  • Develops metrics that provide data for process management - resulting in measurable weekly data reaching targeted objectives.
  • Prepares reports, vendor data analysis.
  • Manages and builds relationships between various fields and corporate contacts - collaborating across the organization.
  • Analyze a high volume of projects for compliance and accuracy - resulting in a consistent revenue building Pipeline.
  • Monitors data and system trends for metric reporting - resulting in updating process and policies.
01/2012 to 01/2013
Manager Culvers Restaurant Geneseo, IL,
  • Served as an Operations Manager Liaison between internal/external clients and vendors across the organization promoting products and services.
  • Facilitated company's procurement management system include: supply inventory.
  • Managed weekly Key Point Indicators to ensure weekly objectives were executed.
  • Coordinated, trained and educated over 50 salon professionals.
  • Performed root cause analysis reducing turnovers - (cost savings).
  • Assisted with marketing plan in key hiring seasons.
  • Implemented employment marketing initiatives and deliverables including: advertisements(print and online), photo shoots, promotional items, exhibit booths, signage, and events.
  • Updated policies and procedures by keeping information current.
  • Anticipated potential problems and coordinate solutions from HRIS/PeopleSoft - reducing potential problems and measured performance against process requirements - kept internal clients in the loop.
  • Managed and built relationships between various fields and corporate contacts, collaborating across the organization.
01/1999 to 01/2012
Operations Manager Center For Diagnostic Imaging Desoto, TX,
  • Monitor project budgets; while implementing a cost-saving initiative of $2.8 million.
  • Managed 20+ agents.
  • Monitors data and system trends for metric reporting - resulting in updating process and policies.
  • Utilized Project Management Methodologies - coached team members to follow the process.
  • Presented potential new clients with proposals and business agendas; obtaining new vendors.
  • Developed policies and procedures - ensured data was current.
  • Implemented ongoing workshops to maintain engagement with each agent skill set - increased retention 18%.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Expected in
Bachelor of Applied Science: Marketing/Sales
Pheonix - Atlanta, GA,
Expected in 01/2016
MBA: Marketing
Pheonix - Atlanta, GA,
Expected in 2019
M.S: Human Resources and Project Management
Pheonix - Atlanta, GA,

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Resume Overview

School Attended

  • Pheonix
  • Pheonix
  • Pheonix

Job Titles Held:

  • Administrative Specialist
  • Project Coordinator
  • Manager
  • Operations Manager


  • Bachelor of Applied Science
  • MBA
  • M.S

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