Administrative Specialist 11 Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated and focused Administrative Specialist with 25yrs of experience who excel at prioritizing, completing multiple task simultaneously and following through to achieve projects goals. Seeking a role of increased responsibility and more challenging..

  • RESQ software - 10+ years
  • Micro Excel - 10+ years
  • Money Market and Assist 2007 - 5 years
  • Kronos Workforce Central - 2 years
  • Certificate: Accounting and Payroll - 1 year
  • Customer Service - 10+ years
  • Data Entry - 10+ years
  • Organization Skills - 10+ years
  • Scheduling - 10+ years
  • Time Management - 10+ years
  • Communication Skills - 10+ years
  • CNA
  • Proficient Microsoft Word
  • Accounting
  • CNA
  • SC
  • CPR
  • Customer Service
  • Data Entry
  • Forms
  • General Office Duties
  • Kronos
  • Market
  • Excel
  • Money
  • Office
  • Microsoft Word
  • Nursing
  • Organization Skills
  • Payroll
  • Receptionist
  • Scheduling
  • Staffing
  • Phone
  • Time Management
Work History
03/2020 to Current
Administrative Specialist 11 Arizona State University Tempe, AZ,
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Audited workplace, employee and management policies and procedures.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliance to appropriated provider.
  • Worked with Customers to understand needs and provide Supplemental Staffing Service for Lodges.
  • Record Employee Schedules ,monitor time card for missed punches in computer.
  • Send Employee Time to appropriated Agency provider for reimbusrsstmen.
  • Receive and process invoices from Outside provider for payment..
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Drafted time sheets for Nursing Executives and employees.
  • Managed multi-line telephone system and greeted claimants during office visits.
01/2014 to 08/2019
Church Finance Clerk Crownhills Enterprises Inc Baltimore, MD,
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
  • Used Churh Software to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
  • Worked with 5 executives to create annual budget and track actual expenses against projected expenses.
  • Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.
  • Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
  • Created and distributed reports on internal and external finances, audits and budgets.
  • Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Used Assist 2007 and Money Market to prepare various financial documents, including balance sheets, cash flow reports and income statements.
  • Worked with both internal and external users to create detailed financial reports.
  • Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
  • Managed payroll data entry and processing for 4 employees to comply with predetermined company guidelines.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Accurately completed financial statement audits and thoroughly reviewed results.
  • Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
06/1991 to 03/2010
Administrative Specialist Department Of Mental Health City, STATE,
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Maintained current and accurate medical records for over 300 patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Managed master calendar and scheduled appointments for different providers based on optimal patient loads and clinician availability.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Answered phone calls and messages for physician and the medical facility, scheduling appointments and handling patient inquiries.
  • Managed financial documentations such as expense reports and invoices.
  • Increased office productivity by transcribing orders, daily meetings and appointments and implementing organizational systems for documents.
  • Kept detailed records of office inventories .
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
04/1989 to 06/1991
Certified Nursing Assistant Department Of Mental Health City, STATE,
  • Receptionist.
  • Assist in the up keeping of bulletin boards, notebook and document on daily basis.
  • Order forms and office supplies for Lodges
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep License Nurses informed of changes.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Expected in 12/2019
Midland Technical College - Columbia, SC,

Certification Certificate in Payroll and Accounting.

Expected in 08/1985
High School Diploma:
W. J Keenan High School - Columbia, SC,
RESQ software - 10+ years Micro Excel - 10+ years Money Market and Assit 2007 - 5 years Kronos Workforce Central - 2 years Certificate: Accounting and Payroll - 1 year Customer Service - 10+ years Data Entry - 10+ years Organization Skills - 10+ years Scheduling - 10+ years Time Management - 10+ years Communiation Skills - 10+ years CPR/AED CNA Proficient Microsoft Word

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Resume Strength

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Resume Overview

School Attended
  • Midland Technical College
  • W. J Keenan High School
Job Titles Held:
  • Administrative Specialist 11
  • Church Finance Clerk
  • Administrative Specialist
  • Certified Nursing Assistant
  • High School Diploma