Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Administrative Assistant with thirteen years experience in high-level executive support roles. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Extremely dedicated and willing to go the extra mile to maintain a high level of efficiency. Dependable with a respect for policies and confidentiality. Specialties include filing and documentation, record processing, data entry and information retrieval. Dedicated to maintaining complete organization to ensure quick information retrieval. Results-oriented Collections Manager with proven ability to reduce delinquencies and mitigate risks. Eager to offer four years of in-depth experience. Skilled Dental Insurance Coordinator bringing four years of experience in coordinating, processing, and troubleshooting insurance payments. Adept at managing collections and receivables, referral process and insurance billing functions. Expert in office administration, data entry, and records management with success in implementing strategies to improve systems and workflow.

  • Excel spreadsheets
  • Meticulous attention to detail
  • Professional and mature
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Human Resources Management (HRM)
  • Microsoft Office proficiency
  • Insurance Verification
  • Insurance billing
  • Ability to maintain privacy
  • Records maintenance
  • Data entry

Increased office organization by developing more efficient filing system and customer database protocols. Received multiple accolades for strong attention to detail, exemplary customer service and team-player attitude under high stress level environment.

  • Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Created highly effective new collections program that significantly impacted efficiency and improved operations.
03/2021 to 09/2021 Case Coordinator Jams Arbitration, Meditation, And Adr Services | Houston, TX,
  • Accurately documented each activity for each patient in specified databases.
  • Stayed up to date on relevant processes and compliance standards for optimal oversight.
  • Oversaw simultaneous functions with high efficiency and accuracy.
  • Handled record collection for approximately 5 litigation projects and cases during my time with the company.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Conducted in-depth research in order to provide counsel with accurate record documentation for litigation purposes.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Trained on and excelled in data entry on a diverse data entry computer system.
  • Researched and located correct custodians of records.
  • Accurately entered providers into specific databases for collection.
08/2017 to 02/2021 Insurance and Billing Manager Us Department Of Transportation | Oklahoma City, OK,
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Engaged in oversight of all billing, insurance, record requests, and collections.
  • Conducted insurance verification and pre-authorization, coded dental and medical procedures and managed patient charts.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Managed billing calendar and scheduled claims for payments.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Observed confidentiality and safeguarded all patient-related information.
  • Logged all requests for medical records into spreadsheets.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Determined and implemented techniques to improve medical records retrieval process.
03/2017 to 08/2017 Administrative Specialist Apex Systems | Coral Gables, FL,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
07/2015 to 03/2016 Customer Service Representative Carter's, Inc. | Sunbury, OH,
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
03/2011 to 04/2013 Human Resources Management U.S. Army | City, STATE,

Planned travel arrangements for four high-level executives. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Maintained and reserved the executive conference room calendar.Received and screened a high volume of internal and external communications, including email and mail.Properly routed agreements, contracts and invoices through the signature process.Managed the day-to-day calendar for the company’s senior director. Organized files, developed spreadsheets, faxed reports and scanned documents.

12/2007 to 03/2011 Human Resources Specialist U.S. Army | City, STATE,

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence.

Expected in 2010 | Leadership Warrior Leader Course, Fort Jackson, SC GPA:

Actively listened to others and communicated thoughts with a clear meaning and understanding. Demonstrated excellence in the ability to assist peers to understand difficult blocks of instruction.

Expected in 2009 | Leadership Pre-Warrior Leader Course, Camp Liberty, Iraq GPA:

Distinguished Honor Graduate Award

Expected in 2007 High School Diploma | Block High School, Fort Jackson, SC GPA:
Expected in 2007 | Human Resources Specialist Course Adjutant General School, Fort Jackson, SC GPA:

Office Administration coursework

Expected in Associates in Health Sciences | Maternal Health And Neonatal Nursing American Military University, , GPA:

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School Attended

  • Warrior Leader Course
  • Pre-Warrior Leader Course
  • Block High School
  • Adjutant General School
  • American Military University

Job Titles Held:

  • Case Coordinator
  • Insurance and Billing Manager
  • Administrative Specialist
  • Customer Service Representative
  • Human Resources Management
  • Human Resources Specialist


  • High School Diploma
  • Associates in Health Sciences

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