Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Dedicated with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.

  • Policy and procedure modification
  • Documentation and control
  • Business administration
  • Strategic planning
  • Expense reporting
  • Mail handling
  • Sorting and labeling
  • Administrative support
  • Payroll and budgeting
  • Office management
  • Relationship building
  • Scheduling
  • Office administration
  • Credit and collections
  • Account Reconciliation
  • Bookkeeping
  • Technical Support
  • Database administration
Work History
Administrative Services Manager, 01/2020 to 11/2021
City Of Miami BeachMiami Beach, FL,
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
LIAISON , 12/2014 to 01/2020
Wellstar Health SystemDallas, GA,
  • Maintained knowledge of latest requirements and support strategies.
  • Increased program outreach by building strong relationships with educators and community.
  • Monitored, communicated and coordinated objectives of [Business Name].
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Successfully communicated with entities inside and outside of business.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Coordinated support system for students and families.
Stay at Home Parent , 10/2011 to 12/2014
Independent Bank Group, IncPilot Point, TX,
Banking Assistant, 01/1995 to 10/2001
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Executed various customer transactions, including deposits, withdrawals and money orders.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Advised customers of products and services and assisted bankers in delivering superior customer service.
  • Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
  • Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
  • Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Wrote and distributed customer correspondence.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Established rapport with new clients to increase satisfaction and loyalty.
Associate of Science: Education Administration, Expected in 06/1999
New Jersey City University - Jersey City, NJ
Associate of Arts: Education of Individuals in Elementary Special Education Programs, Expected in 05/1995
Hudson County Community College - Jersey City, NJ
High School Diploma: , Expected in 06/1993
Additional Information


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School Attended

  • New Jersey City University
  • Hudson County Community College

Job Titles Held:

  • Administrative Services Manager
  • Stay at Home Parent
  • Banking Assistant


  • Associate of Science
  • Associate of Arts
  • High School Diploma

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