Administrative Service Manager Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Progressive and collaborative program administrator focused on business efficiency and operational improvements. Innovative leader with forward-thinking mindset offering more than 20 years of experience with special focus in private and public sector management, customer and employee relations. Analytical performer with talent for creative solutions. Driven to oversee operations with results-oriented outlook. Committed to delivering high-quality results on time, no matter what it takes to reach established goals.

  • Expense reporting - Human Service County Expense Claim - $3-4 Million per Quarter.
  • Scheduling and calendar management.
  • Training and coaching fiscal staff and customers.
  • Administrative management.
  • Data entry.
  • Team building and leadership.
  • Superior Customer Service Skills.
  • In-depth budgeting creation and management.
  • Compassion for fellow employees and customers.
01/2018 to Current
Administrative Service Manager II City Of Peoria Peoria, IL,
  • Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications.
  • Supported development of 8 Siskiyou County Human Service muliti-million dollar budgets and financial projections.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
11/2015 to 01/2018
Accountant Auditor Siskiyou County Auditors Office City, STATE,
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
11/2013 to 11/2015
Fiscal Technician II Siskiyou County Auditor's Office City, STATE,
  • Used dynamic research and interpersonal skills to swiftly resolve customer issues.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Handled Siskiyou County Special District customers each day and processed transactions, including deposits and withdrawals.
  • Adhered to regulatory and company security and audit procedures.
  • Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.
06/1998 to 12/2012
Napa Auto Parts Self-Employed City, STATE,
  • Collected payments from customers and checked parts for accuracy by comparing to invoice description.
  • Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
  • Completed basic maintenance for company vehicle, including checking oil levels.
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Assisted do-it-yourself customers between deliveries, including reading codes from customer's automobile and willingly and effectively installing wipers blades, batteries and light bulbs.
  • Read catalogs, microfiche viewers or computer displays to determine replacement part stock numbers and prices.
Education and Training
Expected in 10/2021
MBA: Public Administration - Leadership
California State University - San Bernardino - San Bernardino, CA
  • Completed professional development, Public Administration Leadership
  • 3.903 GPA
  • Pi Alpha Alpha Member - Global Honor Society for Public Affairs & Administration.
Expected in
: Health & Human Services
College of The Siskiyous - Weed, CA
  • Completed coursework in field of Health and Human Services.
Expected in 06/1993
Bachelor of Arts: Political Science
California State University - Chico - Chico, CA
  • Minor in Agricultural Business
  • Paralegal Certificate
  • FEMA ICS100 Training - Incident Command - 2015
  • FEMA ICS200 Training - Initial Action Incident - 2015
  • FEMA ICS300 Training - Intermediate Incident - 2016
  • FEMA ICS400 Training - Advanced Incident - 2016
  • FEMA IS700 Training - National Incident Management System
  • UC Davis - Supportive Supervision Series 1: Supporting Your Team - 2021
  • UC Davis - Supervisory Effectiveness Program Series 2: Leading Processes - 2019
  • Fred Pryor - Microsoft Excel Basics & Beyond Basics - 2019
  • California State Association of Counties - Leadership & Change - 2018
  • California State Association of Counties (CSAC) - Realignment 101 - 1991 & 2011 - 2019
  • Fred Pryor - Microsoft Excell Basics & Beyond Basics - 2019
  • SANS Cyber Security Awareness Training - 2020

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • California State University - San Bernardino
  • College of The Siskiyous
  • California State University - Chico
Job Titles Held:
  • Administrative Service Manager II
  • Accountant Auditor
  • Fiscal Technician II
  • Napa Auto Parts
  • MBA
  • Some College (No Degree)
  • Bachelor of Arts