Seeking position as a Program Analyst (announcement # FCIP-09-343.19) in the Federal Career Intern Program at the Department of the Treasury FMS.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Administrative Secretary Alicia Robinson, Supervisor, 09/2004 to 05/2006 Salisbury University – City, STATE,
Received and distributed mail Managed waitlists for incoming students Coordinated with an Area Director in assigning dorm rooms to 1705 residents Screened calls for staff Updated and managed peer confidential files Advised parents of needed resources Qualifications & Skills Communication Worked with payees to ensure a quality and timely retrieval of information for processing settlement Qualified incoming correspondence from payees regarding the loss or theft of a Federal payment Initiated correspondence between the US Department of the Treasury and the US Secret Service to begin the claim investigation process Certified documents for a wide-variety of government and non-government agencies Maintained and updated the filing system of payee document Community/Economic Development Worked with non-profit agencies to create an awareness about the importance of animal care and safety Developed workshop and program material to help improve the "Take Our Daughters and Sons to Work Day" Mentored youth to help increase their level of self-respect and value to the world around them.
Developed presentation for the training of future interns, as well as non-agency affiliates Created service opportunities that met a variety of needs for people within the community Volunteered at the Wicomico Humane Society Socialization of incoming animals Kept stations and incoming areas clean Monitored pregnant dogs Monitored cats and dogs, for signs of failing health Reported any unusual behavior with animals Assisted/directed in coming visitors with what ever they needed Business & Finance Researched and developed strategic ways to increase funding of non-profit organizations Worked with management to enhance various areas of the payment process Headed multiple fundraisers for non-profit organizations.
Check Information Clerk GS, 06/2004 to 2012 Department Of The Treasury – City, STATE,
United States Department of the Treasury.
Financial Management Service.
Collaborated with Government agencies, other public agencies and private organizations to gather information for claim check process [Goal].
Gathered and analyzed data for studies and reports and made recommendations based on findings.
Drafted and edited written materials including agendas meetings and conferences [Document type].
Responded to payee complaints and requests for information and services.
Requested documentation to initiate investigation for reimbursement on lost or stolen Treasury checks
Provided customer service on in coming calls to payees.
Dawn Johns, Manager, to – City, STATE,
My duties include but are not limited to; analyzing, reviewing, and proofreading correspondence and manuscripts to ensure conformity, proper formatting, and grammatical accuracy.
Applying analytical reasoning to review correspondence and determine what is to be addressed by Legal Administrative Specialists, forwarded to other Federal Program Agencies (FPA's), returned to addressee for additional information or instructions or recommendation for resolution.
Analyzing check federal program agency inquires and taking appropriate action to update and input necessary actions to effect the appropriate responsive documents from the Treasury Check Information System (TCIS).
Receives and addresses telephone inquires from public, financial institutions and agencies while applying knowledge of agency programs and functions to recommend actions to resolve, forward to appropriate office, or make final disposition.
I regularly utilize knowledge and experience with TCIS to interpret various computer screens displaying check issues, payment records, claims information, and accounting transactions to determine the appropriate account actions, e.g.
credits, debits, and cancellations to assist in the proper dissemination of such information.
Here I provide appropriate referral information when a claim has been assigned to a Legal Administrative Specialist for adjudication.
Requesting and providing claim documents and check images when necessary to assist claimants in the resolution of their claims.
Independently carry out administrative and clerical functions to assist in managing the daily operations of the Check Claims Office and maintain a thorough knowledge of agency functions.
Regularly coordinating with others to develop and implement office procedures necessary for efficient operations.
Assist with the planning and preparations of conference, meetings and trainings, preparing briefing documents in addition to scheduling attendees and lay speakers.
In addition I regularly collaborate with other employees to complete research projects, and to provide background information on the subject matters of meetings.
Initiates travel authorization and request for Manager.
Education
Associates of Applied Science: Veterinary Technology, Expected in 5 2014 - Baltimore, MD GPA: Veterinary Technology
Certificate of Completion: , Expected in 12 2008 The community College of Baltimore County - Baltimore, MD GPA: Becoming a Veterinary Assistant
Bachelor of Science: Biology Veterinarian Medicine, Expected in 8 2007 Salisbury University Camden Ave - Salisbury, MD GPA: Biology Veterinarian Medicine
Certifications
Participated in Relay for Life in Poolesville, MD 2007
Skills
accounting, Administrative, agency, clerical, Copying, Faxing, Filing, Finance, financial, Financial Management, government, Groupwise, Information Systems, Internet Explorer, Keyboard, Legal, Lotus Notes 7, Director, managing, meetings, Excel, mail, Microsoft Office, Office, Outlook, PowerPoint, Publisher, Windows XP, Word, Office Skills, operating systems, profit, proofreading, quality, research, safety, scheduling, strategic, telephone, phone, Treasury, view, Vista
Additional Information
U.S. Citizen
Awards and Affiliations
University of High School Certificate in Biology 2002
President SU Step Squad 2002-2006
Vice Chair of the Non-profit organization ESIARP Ministries Int'l 2006-current
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