administrative secretary administrative secretary veterinary assistant resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly energetic, orderly and committed Administrative Leader offering solid skills in customer relations and resilience to handle challenges of fast-paced sales and environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Skills
Writing and Editing
Database and Client Management Systems
Organizing and Categorizing Data
Electronic Records Management
Meticulous Attention to Detail
Highly Efficient and Productive
Data Entry
Billing and Invoicing
Microsoft Office
Computers and Technology
Social Media Updating
Strong Organizational Skills
Visitor Relations
Complex Problem Solving
Microsoft Office Suite
Cash Drawer Management
Account Investigation
Service-Driven Sales
Persuasive Negotiations
Exceptional Multi-Tasker
Education and Training
Gloucester High SchoolGloucester, VAExpected in 06/1997 ā ā:General Studies - GPA:
Riverside School of Technology Newport News, VAExpected in ā ā:Phlebotomy - GPA:
Experience
James City Veterinary Clinic - Administrative Secretary/Administrative Secretary/Veterinary Assistant City, STATE, 08/2005 - 04/2022
Guided administrative and professional staff through computer and software functions/ malfunctions.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Received and routed incoming calls and correspondence to promote timely communication.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Worked professionally to handle client, vendor and public guest requirements.
Resolved payment, scheduling, and recording issues quickly and escalated critical problems immediately to the doctor/owner.
Responded to customer issues to provide immediate resolution and improve retention.
Improved productivity initiatives by coordinating itinerary and scheduling appointments.
Proficient in Microsoft office and Microsoft word.
Generated monthly reports to present decision-makers with valuable data.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Scheduled appointments for management teams and maintained updated calendar using Cornerstone and Microsoft Office software system.
Maintained data confidentiality when inputting personal client information and pet medical information into Cornerstone system.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and correspondence.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Spearheaded special projects and efficiently carried out effective problem-solving.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
Documented and tracked treatment activities.
Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Interpreted lab results for heartworm testing, parasites and skin scrapings.
Reviewed pet records from daily visits and appointments, entering important data into system.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Assisted veterinarians in examining animals.
Williamsburg Plantation Resort - CSR/Scheduler City, STATE, 06/2001 - 04/2004
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Explained benefits, features and recommendations to maximize client retention.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Updated customer accounts, addresses and contact information within call management databases.
Maintained strong call control and quickly worked through scripts to address problems.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Contacted customers about potential service upgrades, new owner referral services and account changes.
Made travel arrangements and reservations.
Maintained client profiles, assessed special requests and updated reward program information.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.