Systematic Administrative Professional with over 5 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Education
Bachelor of Arts: Political Science, Nonprofit Leadership, Expected in 05/2020 Georgia State University - Atlanta, GA GPA:
Skills
Client Relations Strength
Verbal and written communication
Documentation and reporting
Advanced MS Office Suite
Travel coordination
Organization skills
Office management
Planning and Coordination
Computer proficiency
Adaptability
Customer service
Interpersonal Communication
Work History
Administrative Scanning Clerk, 05/2021 to Current Ravago – Arlington, TX,
Perform clerical functions of scanning all documents with due diligence.
Scan, verify, and upload documents into databases.
Scan files and effectively organize them.
Scan, maintain, and manage administration files.
Scan, Audit, and verify customer balances and long over-dues.
Perform clerical duties of scanning, maintaining, and retrieving all records and work files.
Scan and verify discrepancies in general ledger accounts.
Scan and check billings and manual billings for errors in billing processes.
Scan and verify lease abstracts and contractual obligations.
Receive, scan, index documents of importance.
Administrative Receptionist, 01/2021 to 03/2021 Saga Education – Joliet, IL,
Kept the reception area clean and neat to give visitors a positive first impression.
Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
Oversaw inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
Corresponded with clients through email, telephone, or postal mail.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
Maintained building security by monitoring logbooks and issuing visitor badges.
Teaching Assistant, 08/2020 to 01/2021 Wsp – Round Rock, TX,
Provide private instruction to individual, small groups of students to improve academic performance, improve occupational skills, prepare for academic, occupational tests.
Prepare and facilitate tutoring workshops, collaborative projects, support sessions for small groups of students.
Provide feedback to students using positive reinforcement techniques to encourage, motivate, build confidence in students.
Review class material with students by discussing the text, working solutions to problems, reviewing worksheets
Helped students with subject knowledge as well as general abilities in learning, studying, and retaining information
Developed training materials, such as handouts, study materials, and quizzes
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Administrative Assistant, 05/2017 to 02/2020 Georgia State University – City, STATE,
Organize and schedule meetings and appointments
Maintain contact lists
Produce and distribute correspondence memos, letters, faxes, and forms
Research and creates presentations
Provide information by answering questions and requests
Order office supplies
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
Arranged travel and hotel accommodations for international and domestic business meetings and trips
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
VIP Tour Guide, 10/2016 to 10/2019 The Coca-Cola Company – City, STATE,
Provide bilingual and translation for French-speaking guests on tours.
Assist guests in discovering merchandise and product that is unique to their visit.
Maintained exceptional standards of customer service during high-volume, fast-paced operations
Worked closely with the management staff of Coca-Cola company to create new and lucrative tours.
Researched and studied topics that pertained to tour locations so that such information could be added to scripts.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Trained apprentice guides to educate on information to present to tourists and travelers.
Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
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