Administrative Project Manager Assistant resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am seeking a position within a company where I can demonstrate my professional experience and be of benefit. I am dedicated to drive productivity working independently, as well as in a team. I have a myriad of skills not limited to successful handling of a high volume calls on multiple lines, face to face inquiry processing, and a drive to succeed.

Motivated Administrative Assistant looking to leverage decades of clerical and customer service related experience into professional position. Recognized for efficiently assessing customer needs and developing solutions. Resourceful and dependable with excellent leadership and multitasking strengths.

  • Motivated self-starter with superior time management
  • Legal administrative support
  • Meeting planning
  • Mail management
  • Human Resources Management (HRM)
  • Strong interpersonal skills
  • Dedicated team player
  • Administrative support
  • Strong interpersonal skills
  • Client
  • Clients
  • Customer service
  • Dictation
  • Faxes
  • Human Resources Management
  • Inventory control
  • Legal
  • Legal documents
  • Notes
  • Meeting planning
  • Sales and marketing
  • Problem resolution
  • Project organization
  • Excel
  • Mail
  • Office
  • Microsoft Word
  • Office supply ordering
  • Proofing
  • QuickBooks
  • Receiving
  • Scheduling
  • Self-starter
  • Shipping
  • Spreadsheets
  • Supervising
  • Team player
  • Technical support
  • Phone skills
  • Phones
  • Phone
  • Time management
  • Negotiation
  • Business administration
  • MS Office
  • Communications
Work History
Administrative/Project Manager Assistant, 12/2019 - 05/2020
Ardene Trumbull, CT,
  • Greeted and welcomed new members, establishing and updating memberships to secured database programs.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Used Government constuction expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Prepared quotes for new products and services and composed budgets.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Entered data into Microsoft system, implementing tight safeguards to secure financial and personal information.
Assistant Manager, 09/2019 - 11/2019
Lennar Boca Raton, FL,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Construction Administrator, 04/2018 - 09/2019
Burnett Pools Inc. City, STATE,
  • Prepared time schedules for various phases of construction.
  • Kept accurate minutes of all construction meetings.
  • Visited construction sites to ensure that work was progressing according to approved drawings and schedules.
  • Prepared cost and inventory reports and maintained accurate records using company work order reporting system.
  • Maintained daily communication with vendors to drive forward progress of project.
  • Coordinated all phases of construction projects from inception to completion.
Business and Residential Customer Service Specialist, 08/2007 - 04/2018
West Corporation/Alorica City, STATE,
  • Extensive work for multiple clients in customer service, advanced technical support, international care, computer processing, and phone skills.
  • Supervising and training a team of 18+ agents, assisting in the production of client services, and working as a team to ensure numerous clients requirements are fulfilled.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Established membership loyalty, executing flawless customer retail account management.
  • Responded to technical questions, billing inquiries and sales support needs.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
Diploma: , Expected in
Beaver Area High School - ,

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Resume Overview

School Attended

  • Beaver Area High School

Job Titles Held:

  • Administrative/Project Manager Assistant
  • Assistant Manager
  • Construction Administrator
  • Business and Residential Customer Service Specialist


  • Diploma

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