ADMINISTRATIVE PROGRAM SUPPORT ASSISTANT-COMPUTER SERVICES DIVISION
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Meticulous attention to detail
Dedicated team player
Microsoft Office proficiency
Type 40 wpm
Richmond City Police DepartmentRichmond, VAAdministrative Program Support Assistant-Computer Services Division01/2015 to Current
Received and screened a high volume of internal and external communications, including email and mail.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Designed electronic file systems and maintained electronic and paper files.
Served as central point of contact for all outside vendors needing to gain access to the building.
Dispersed incoming mail to correct recipients throughout the office
Supplied key cards and building access to employees and visitors
Organized files, developed spreadsheets, faxed reports and scanned documents.
Properly routed agreements, contracts and invoices through the signature process.
Maintained and reserved the executive conference room calendar.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Richmond City Police DepartmentRichmond, VAPolice Administrative Support Specialist-3rd Precinct01/2006 to 01/2014
Provide comprehensive customer support & technical assistance in person and via telephone to citizens of the city of Richmond who have been victims of minor crimes or who are experiencing non-emergency situations.
Analyze customer need to assess appropriate police offense codes applicable to reported offense.
Routinely handle sensitive documents with confidentiality and discretion in order to complete tasks.
Interpret police department policies, procedures & practices governing situation specific offense as applicable Advise individuals who have been targets of crime of there rights and responsibilities.
Direct clients to resolving problems Refer clients to other state or county agencies to assist with additional needs.
Act as a liaison between community members and police sergeants to secure additional patrols in high crime areas.
Working knowledge of class A and B offenses, police department codes, and VCIN, NCIN, and dispatch technologies.
Manage front desk operations.
Ensure patrol scheduling is complete so that all sector patrol is guaranteed.
Provide key administrative support for multiple managers by arranging daily/monthly calendars in Outlook Liaison between citizens and Precinct captain.
Golden Living Center- Elizabeth Adam Crump ManorGlen Allen, VACertified Nursing Assistant01/2004 to 01/2012
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Maintained patient privacy and confidential patient information.
Obtained vitals for a floor of 25 patients per shift.
Provided quality nursing care in accordance with resident care policies and procedures.
Measured urine specimens and delivered them to the laboratory.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Provided caring companionship to elderly and developmentally disabled patients.
Provided primary resident care and assistance with daily living activities.
Ensured HIPAA compliance.
Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift
Cleaned and sterilized instruments and disposed of contaminated supplies.
Frequently commended for maintaining the safety, respect and dignity of residents.
SunTrust BankRichmond, VAQuality Control Proof Operator01/2001 to 01/2004
Verified and balanced customer and teller transaction by operating a proof machine.
Operated a proof machine to sort to banks, whose drawn and balanced checks are included in customer deposits.
Verified that the total of checks drawn on the bank presented by other banks equaled the debits charged against the bank; balanced deposits and reconciled errors as necessary.
Identified and resolved discrepancies, sorting and batching documents.
Listed and proved deposits, debits and credit items.
Encoded and balanced customer account transactions using document encoding equipment and 10 key, keying alphanumeric data from customer information skills at a high/accurate rate of speed in order to meet deadlines.
Ensured accuracy and Magnetic Ink Character Recognition (MICR) readability of dollar amounts and information Responsible for keeping an accurate account of data processed, provided record to management at the end of each shift Participated in the achievement of corporate sales & service goals to build customer (external/internal) relationships and enhance shareholder value.
Bachelor of Science:Business Administration2011Saint Paul's College, Lawrenceville, VA
City of Richmond Customer Service Imprint Certified