(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Exceptionally organized and thorough problem-solver with a keen analytical mind and a fantastic sense of humor. Over a decade of administrative experience, including higher education facilities and business operations, as well as volunteer, event, and travel coordination.


Excellent verbal and written communicator

Strong technical competence - proficient in most standard computer programs (MS Office Suite, Adobe, etc.) and extensive experience with informational databases

Naturally analytical problem-solver

Strong interpersonal and relational skills

Productive and dedicated employee with a positive attitude that is equally effective working in a team or individually.

Portland State University Portland, OR Expected in 2007 Bachelor of Arts : History - GPA :


  • Continuing education in [Subject] 
  • Professional development completed in [Subject] 
Summer Institute for Intercultural Communication - Reed College Portland, OR Expected in 2011 : Intercultural Communication - GPA :
Work History
Department Of Defense - Administrative Program Specialist
Fresno, CA, 03/2014 - Current
  • Provide Program Coordination for the general maintenance of commercial tenants, University Housing, University Place Hotel, the student union and campus parking facilities.
  • Serve as liaison and primary contact for commercial tenants and staff from various self-support units on campus for building maintenance and repair.
  • Negotiate and resolve a variety of tenant, staff and customer space issues in coordination with Assistant Director, in-house maintenance and custodial crews and contractors.
  • Determine assignment of routine and priority work requests to appropriate crew, determine billing account, coordinate with maintenance staff for cost estimates, schedule work and building notifications, and provide follow-up response for requests.
  • Develop departmental policies and procedures and recommend enhancements to streamline maintenance and operations response.
  • Schedule stakeholder meetings, document action items and maintain history of tenant and other customer building maintenance actions in compliance with Federal, State, University and Departmental policies and procedures.
  • Manage outreach, interviewing and hiring of Unclassified, Classified, and Student Employees, resulting in valuable interviewing expertise from over 100 interviews to date.
  • Worked directly with [departments, clients, management]  to achieve [result] .
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Performed initial client assessment and analysis to begin research process.
  • Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Supported Chief Operating Officer with daily operational functions.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Responsible for creative design for prominent [project] .
  • Achieved [revenue or departmental objective]  by [actions taken] .
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Researched and updated all required materials needed for firm and partners.
Pacific Seafood - Participant Support Assistant
Galveston, TX, 01/2010 - 12/2013
  • Coordinated the assignment of student/host family liaison volunteers approximately 1500 volunteers per year), including ensuring complete volunteer registration and completion of the required online training courses in accordance with US Department of State regulations.
  • Hired, trained, and oversaw seasonal support staff during critical operational periods.
  • Managed the AFS Support Scoop e-Newsletter, including writing, editing, and formatting the nationally-distributed newsletter on a monthly basis.
  • Corresponded effectively with international staff in partner country offices, and provided excellent customer service to AFS-USA volunteers.
  • Edited, published, and maintained accurate content on the AFS Wiki.
  • Collaborated with all organizational departments on an ongoing basis to streamline processes and stay ahead of increasingly comprehensive State Department regulations.
  • Served as Alternate Responsible Officer for the State Department, including authorizing student visas for re-entry to the U.S.), and processing legal waivers.
  • Regularly reported data and statistics to managers and directors, including analysis of data findings.
  • Served as Interim Participant Support Coordinator as needed through personnel changes.
  • This entailed providing support for student participants on program - managing a caseload of approximately 125 students- as well as their associated host families, natural families and support volunteers.
  • Managed materials mailings, provided tax documentation for State Department audits, maintained confidential records, troubleshot database technical issues, and other administrative needs as assigned.
AFS Intercultural Programs - Travel and Logistics Assistant
City, STATE, 01/2008 - 01/2009
  • Acted as the on-site coordinator and point-person for large travel events of up to 350 students, volunteers and staff at the SEA-TAC and LAX gateways, often working around the clock until successful event completion.
  • Heavy scheduling of volunteer duties and activities, coordination of participants' travel arrangements with New York Travel staff, and recruitment of volunteers for Departure and Arrival events.
  • Conducted on-site volunteer training and provided ongoing support for staff and volunteers throughout the events.
  • Managed communication with volunteers and students regarding their End of Stay activities, maintained informational databases, and managed materials distribution for student orientations.
AFS Intercultural Programs - Hosting Admissions Assistant
City, STATE, 01/2008 - 2009
  • Processed student and host family applications, including checking applications for quality and completeness, entering application information into databases, scanning and editing application images.
  • Corresponded with volunteers, international partner staff, and host families regarding confidential application information.
  • Set the bar on productivity for my colleagues, resulting in a new incentive program for expedient and accurate completion of application processes.
Faculty Services - School Of Business Admin, Portland State University - Office Assistant
City, STATE, 01/2005 - 01/2007
  • Delivered administrative support to over one hundred School of Business professors, adjunct and tenured faculty and SBA staff, including typing, filing, copying and scanning documents, managed deliveries of course materials and test documents, and processed Scantron tests for grading.
administrative, administrative support, streamline, billing, content, copying, excellent customer service, databases, database, documentation, editing, filing, gateways, hiring, legal, Director, managing, materials, meetings, natural, Newsletter, organizational, personnel, policies, processes, quality, recruitment, scanning, scheduling, statistics, tax, travel arrangements, typing




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School Attended

  • Portland State University
  • Summer Institute for Intercultural Communication - Reed College

Job Titles Held:

  • Administrative Program Specialist
  • Participant Support Assistant
  • Travel and Logistics Assistant
  • Hosting Admissions Assistant
  • Office Assistant


  • Bachelor of Arts

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