administrative professional resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Motivated, adaptable, hardworking, collaborator focused on excellent communication, planning and prioritization with 17 years of experience working remotely. Skilled at supporting multiple Director level employees in drafting reports and business correspondence, creating advance Excel spreadsheets, complex calendar management and expense reconciliation. Exceptional leadership skills with expertise in streamlining workflow to optimize operations and taking on tasks as needs arise. Driven and resourceful Administrative professional with [Number]+ years of experience supporting work of high-achieving [Job title]s. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Won [Award Name] award in [year].
  • Recognized by customers and [Job Title] for expedient and effective service.
  • Earned "[Award]" in [Year].
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Supervised team of [Number] staff members.
  • Planned corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Personnel training and development
  • Customer Relations
  • Staff education and training
  • Research and due diligence
  • Effective workflow management
  • Schedule Management
  • Administrative support
  • SAP and ERP system knowledge
  • Effective problem solver
  • Team Building
  • Complaint resolution
  • Training and mentoring
  • Excellent time management skills
  • MS Office expert
  • Report Preparation
  • Research and Analytical Skills
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Task Prioritization
  • Fast Learner
  • Customer Service
  • Calendar Management
  • Travel Coordination
  • Problem Solving
  • Staff Orientation and Training
  • Data Entry
  • Highly Efficient and Productive
  • Critical Thinking
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Administrative Management
  • Deadline Management
  • Data Analysis
  • Process Development and Streamlining
  • Multitasking and Prioritization
Work History
Administrative Professional, 09/2014 - Current
Dlz Grand Rapids, MI,
  • Dedicated employee helping transform a small team into the growth and sale of the company, a global leader in the industry.
  • Currently supporting Directors across the U.S in a complex high demand position.
  • Provide remote support for 4 Directors and back up support for 2 Directors.
  • Manage and prioritize projects to meet deadlines.
  • Maintain complex calendars, travel itineraries, employee surveys, workforce planning, create/maintain agendas for weekly, bi-weekly, monthly meetings.
  • Large and small meeting planning and booking; interview scheduling; candidate travel booking and reimbursement.
  • Create, submit, reconcile and investigate expense reports issues using SAP COMET.
  • Minimized resource and time losses by addressing redundant communication using email templates.
  • Primary contact for new employees to include all pre-hire communication to first day on-boarding.
  • Complete closeout/termination actions for ex-employees.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Monitored Directors work calendar and scheduled appointments, meetings and travel.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Organized weekly, bi-weekly, and monthly meetings.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
  • Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
  • Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
  • Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Offered office-wide [Type] software support and training, including troubleshooting issues and optimizing usage.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed [Software] databases converting complex data into easy-to-interpret data.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Recorded expenses and maintained accounting records in [Software].
  • Produced highly accurate internal and external letters and memoranda.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Customer Service Manager, 10/2017 - Current
Root Insurance Ohio, IL,
  • Mentored, coached and trained team members for front-end store operations.
  • Provide change to cashiers, prepare/audit cash tills.
  • Provide customer service and problem solving, cashier problem solving.
  • Manage coverage and service with demands and improving customer service levels.
  • Provide strong service to customers.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Cashier, 09/2016 - 10/2017
Legacy Traditional Schools Goodyear, AZ,
  • Rewarded manager recognition for helping customers while completing purchases, find items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with a 98% accuracy.
  • Completed sales more than $50,000 with near-zero error rate using POS system.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Built positive relationships with customers to increase repeat business.
  • Mentored new sales associates to contribute to store's positive culture.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Team Lead, 01/2007 - 09/2014
The Kraft Heinz Company Springfield, MO,
  • Managed day-to-day operations including scheduling and attendance, queue management and coordinated resources to meet service level agreements.
  • Created maintained team performance reports in complex Excel Pivot tables, used data analysis of information to prepare performance reviews and board level presentations.
  • Prepared and delivered performance reviews and improvement plans.
  • Researched customer complaints; created root cause analysis; created corrective action plans which resulted in updated existing processes or creating new processes.
  • Trained new associates with client specific standards and processes.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Cultivated productive and safe atmosphere while supervising team of [Number] employees working with [Type] equipment.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Motivated and trained employees to maximize team productivity.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Managed high workload with consistent record of achieving deadlines.
  • Trained, mentored and directed team of [Number] [Job Title]s.
  • Sat on new hire interviewing panel and made recommendations.
  • Produced detailed reports outlining performance against benchmarks.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Contributed to interviewing process and made new hire recommendations.
Bachelor of Science: Business Administration - Project Management, Expected in 02/2023
Southern New Hampshire University - Manchester, NH,
Status -
Associate of Applied Science: Legal Administrative Secretary Technology, Expected in 05/2000
Status -
The National Society of Leadership and Success 2021 The National Society of Leadership and Success (NSLS) is the nation's largest leadership honor society that provides life-changing leadership programs that help students achieve personal growth, career success and empowers them to have a positive impact on their communities.
Additional Information
  • , Customer awarded for performance, special projects, excellent customer service Top Performer Award 2019 Integreon Managed Solutions Performance-based award for individuals in the top 5% of the company Gold Star Award 2015 Integreon Managed Solutions Performance based award, only 5 awards are awarded each year MVP Award 2011 Integreon Managed Solutions Peer chosen award for outstanding performance Quality Award 2007 Integreon Managed Solutions Performance-based award for having high quality standards and attention to detail Team Player Award 2007 Integreon Managed Solutions Peer chosen award for outstanding performance Employee of Choice 2006, 2007 Integreon Managed Solutions Peer chosen award for outstanding performance and teamwork Compass Leadership Award 2007 Integreon Managed Solutions Manager chosen award for outstanding leadership Learning Award 2006 Integreon Managed Solutions Manager chosen award for outstanding learning

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Administrative Professional
  • Customer Service Manager
  • Cashier
  • Team Lead


  • Bachelor of Science
  • Associate of Applied Science

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