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Administrative Processor Resume Example

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ADMINISTRATIVE PROCESSOR
Professional Summary
Obtain a Customer Service Representative position in people oriented organization where I can utilize my experience in a challenging environment to achieve the corporate goals. Dedicated data entry professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Also possess good knowledge of insurance/reinsurance terminologies.
Core Qualifications

  • Effective communication with clients (oral and written)
  • Ability to build productive relationship with customers
  • Efficient Data Entry into systems.
  • Report and Documentation
  • Having strong analytical and organizational skills
  • Proper Information filing
  • Computer Literacy:
  • Office tools - MS Word
  • MS Excel
  • MS Power Point
  • Outlook
  • Accounting Package : Tally
Experience
Administrative Processor10/2014 to 01/2016ADT Security Services
  • Internet leads - Reviewing and uploading customers request received on official company site pertaining to new security systems, new monitoring services, additional addon to existing systems thus assisting the Sales department to initiate new sale or provide additional security services to existing customers.
  • Assisting customer with their issues or concerns or providing them the latest updates with regards to new promos.
  • Documentation - Preparing and mailing the contracts once the Sale and testing of the security system has been completed.
  • Once contracts received verifying the information on forms, feeding the data to various systems, creating customer numbers and closing the contracts i.e initiating the billing process for both Residential and Commercial customers.
  • Thus acting as an intermediary between Sales and Billing Dept.
  • Handling Companion Health security contracts wherein request raised by customer for home health security is directed to Sales department and after completion of sell, contracts along with equipments are sent to customers.
  • Quality Assurance- Listening to calls as per the call pull request raised by managers of various departments, sometimes from dealers and analyze the calls in details.
  • Provide overview of call based on knowledge retention, attention to details, flexibility, agent's friendliness, handling situation in calm under pressure etc to respective managers which would help them to assist their agents based on overall performance.
  • Re-task- To liaise with local dealers and customers in order to reschedule the system installation appointments.
  • Revoking Security Service- If the contracts are not received within defined time frame the system need to be taken out of service,.
  • Audit - Undertake sale audit for sale dept.
  • Scanning and filing of the contracts and other legal documentation.
Senior Claims processor02/2009 to 08/2013Willis Group
  • Handled Marine and Non marine claims (UK, Middle east and South African clients).
  • Reviewing and uploading the reinsurance policies on to systems.
  • Reviewing and processing claims documents on to various systems thus timely meeting the targets.
  • Collecting premium from the client as per the contract.
  • Presenting claims in the market to underwriters and rendering statements accordingly,.
  • Monitoring flow of funds and timely followup with underwriters for outstanding settlements.
  • Collections of funds from underwriters and remitting them to clients as per agreed time frame.
  • Communicating timely accounts status to the clients.
  • Resolving various technical queries within agreed time.
  • Various correspondence with clients and underwriters in case of any queries.
  • Providing major loss details to clients.
Associate Prorata (Treaty) Processor12/2005 to 01/2009
  • Handled Marine, Non Marine and Aerospace Treaties.
  • UK, Middle east and South African clients).
  • Reviewing and processing treaty accounts, documents provided by client on to various systems within set targets.
  • Presenting the accounts to the underwriters.
  • Rendering statements of accounts and monitoring payments.
  • Creating various reports and tracking spreadsheets to monitor the timely settlement.
  • Projects Japos Project wherein Willis provides all major loss and outstanding claims by updating various spreadsheets provided by Japanese underwriters for their tax benefit.(Received 3Tier award for accurate and excellent client service).
Education
Post Graduate Diploma: Business AdministrationBusiness Administration
PGDBA: Finance2010Mumbai UniversityIndiaFinance with 79%)
Bachelor of Commerce2004Mumbai UniversityIndiaYear of passing - with 58.74%). *Senior secondary school examination (12th) Mumbai University, India (Year of passing-
Personal Information
Date of Birth : 09/08/1983
Skills
Accounting, Billing, closing, oral, Computer Literacy, contracts i, contracts, client, clients, Data Entry, Documentation, filing, forms, frame, funds, home health, Japanese, legal, Listening, mailing, market, MS Excel, Office, Outlook, MS Power Point, MS Word, organizational skills, policies, Presenting, Quality Assurance, Rendering, Sales, Scanning, settlements, spreadsheets, tax, written
Additional Information
  • Name :
  • Date of Birth : 09/08/1983
  • Immigration Status : L2 Visa with Employee Authorization Card (USCIS# 138-103-893)
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Resume Overview

Companies Worked For:

  • ADT Security Services
  • Willis Group

School Attended

  • Mumbai University

Job Titles Held:

  • Administrative Processor
  • Senior Claims processor
  • Associate Prorata (Treaty) Processor

Degrees

  • Post Graduate Diploma : Business Administration
    PGDBA : Finance 2010
    Bachelor of Commerce 2004

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