Administrative Operations Coordinator resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks, Adobe Acrobat, Mac, CMS, Fedex Portal, Fidelity, Photoshop, Realty MX, OLR System, Google and Apple Programs, Mailchimp, Salesforce, Property Shark, Street Easy, Zillow, Constant Contact, Hootsuite and fluent in Spanish
Administrative Operations Coordinator, 01/2015 to 04/2017
The Mentor Network, ,
  • Managed administrative duties and Coordinated Customer Relations for the Sales Department and CEO.
  • Accurately analyzed and assessed statistical data, financial reports and marketing strategies.
  • Supported Sales department to implement and execute business strategies.
  • Created and managed Sales Orders/Reports, Purchase Orders, Invoices, Quotations and Account Receivable.
  • Collaborated with the CEO, VP of Sales and VP of Administration.
  • Coordinated Logistic, Trade Shows (National and International) and Inventory.
  • Liaison between Corporate accounts.
  • Managed internal systems and Special projects.
Operations Administrator, 01/2013 to 11/2014
Acv Auctions, ,
  • Coordinated client's and interoffice meetings, special events and travel arrangements for managers and a team of 70 real estate agents brokers.
  • Scheduled client appointments with members of the Real Estate Team.
  • Developed a calendar advising reps of current open house activity and making it easy to schedule daily open houses.
  • Optimized and reduced office expenses by 40% within 1 year by optimizing logistic flow.
  • Trained and supervised as many as 11 employees in administrative related tasks and served as the lead contact for the onboarding of new hires.
  • Created, administrate and assisted Managers and Brokers with Show sheets, open houses, contracts, leases, riders and Special projects.
  • Assisted Marketing Portal, Townhouse system and Ourtown System to promote the brand and the properties to be shown.
  • Collaborated with Marketing Department to create and manage e-blasts, reviewed and recorded Quarterly Allocation.
  • Worked with Marketing team to create a gratitude (perk) program for buyers who purchase property of a certain amount by providing administrative support to the team.
  • Maintained company's brand via auditing signatures and blogs.
Senior Administrative Assistant, 06/2010 to 12/2012
Airbus Helicopter, ,
  • Responsible for 38% increase in productivity that resulted in 35M profit by planning and optimizing production flow.
  • Optimized production system input, increasing the decision making process and communication between Plant Manager & Executives, leading to an increase in client portfolio, a creation of a second shift of operations and increasing overall revenue by 18% or $25M per year.
  • Created The Best Leader program, which increased communication channel & increased the production flow by 45%.
  • Estimated and Managed costs of production work while setting the quality standards of the product to meet client expectations.
  • Administered, researched and analyzed cost-production reports by using historical data through collaboration with the Finance department to improve services and be more efficient with productions costs.
  • Planned, controlled and supervised production, ensuring materials were in place and production calendars were organized while serving as many as 8 clients at a time.
  • Oversaw the production process, drawing up production schedules by conceptualizing the idea to make sure products are provided in a timely fashion as per agreed upon contracts and analyzing staffing needs for each project and client to ensure proper allocation of work and productivity.
  • Worked with managers to implement the company's policies and goals.
  • Administered Human Resources tasks such as serving as a motivator to employee and providing orientations related to State and Federal Labor Law.
  • Reviewed workers performance and groomed employees for supervisory positions by identifying training needs and creating and designing programs designed to fulfill their career growth.
Human Resources/Investigator Assistant, 01/2010 to 05/2010
, ,
  • Assisted Federal investigators and administrative Judge with a full range of investigative techniques involving allegations of employment discrimination.
  • Managed issues such as awards, demotion, disciplinary actions, shift/hours, examinations, evaluations, harassment, non-selection, equal pay, pregnancy, promotion, reassignment, reasonable accommodation, time and attendance, sexual harassment, terms and conditions, training and termination.
  • Assisted Investigators with issues under Title VII of the Civil Rights Act of 1964, as amended, the ADEA, ADA and EPA.
  • Received inquiries and charges /complainants of employment discrimination under the federal statutes enforced by the Commission.
  • Assisted investigators obtaining documentary and testimonial evidence relevant to the case.
  • Organized and record evidence obtained and preserve testimonials evidence through properly executed affidavits.
Education and Training
Bachelor of Arts: Labor Relations, Expected in June 2010
University of Puerto Rico - San Juan, PR
Labor Relations Magna Cum Laude
Activities and Honors
ADA, administrative, administrative duties, administrative support, Adobe Acrobat, Photoshop, Apple, auditing, business strategies, CMS, contracts, client, clients, Customer Relations, decision making, designing, special events, fashion, Finance, financial reports, drawing, Human Resources, Inventory, Law, Mac, marketing strategies, Marketing, materials, meetings, Excel, office, Outlook, PowerPoint, Microsoft Word, policies, profit, promotion, quality, QuickBooks, Real Estate, Sales, fluent in Spanish, staffing, supervisory, Trade Shows, travel arrangements

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Resume Overview

School Attended

  • University of Puerto Rico

Job Titles Held:

  • Administrative Operations Coordinator
  • Operations Administrator
  • Senior Administrative Assistant
  • Human Resources/Investigator Assistant


  • Bachelor of Arts

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