Administrative Officer II Resume Example
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ADMINISTRATIVE OFFICER II
Summary
Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and standard procedures in the Law Enforcement Agency and capable of handling all administrative requirements with speed, efficiency and professionalism. Proficient in the Electronic Offense/Incident, Computer Aided Dispatch, and GovQa Records Management Systems.
Skills
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Experience
State Of Maryland | Cecil , WIAdministrative Officer II02/2019 - Current
- Mentored new employees on Public Record Guidelines and Procedures and Uniform Crime Reporting Procedures and delivered constructive feedback to increase understanding of job duties.
- Oversaw aspects of data management for Law Enforcement Programs and proprietary database to include daily updates and backup, report generation and troubleshooting or repair service requisition.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Supervised and managed administration of Public records, totaling more than $60,000 updating documents whenever information changed.
- Evaluated employee job performance and motivated staff to improve productivity.
- Conducted bi-Weekly, quarterly and yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Upheld protocol flawlessly in both normal work procedures and at special events.
- Set up meetings and appointments, including gathering materials, booking conference rooms and providing information to involved parties.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
State Of Maryland | Charles , NCAdministrative Officer I02/2015 - 02/2019
- Complete Public Record Requests.
- Collect and Report Uniform Crime Data (crime stats).
- Administer/Manage five units.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Mentored new employees on UCR and Records Management Tasks and delivered constructive feedback to increase understanding of job duties.
- Evaluated employee job performance and motivated staff to improve productivity.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Supervised and managed administration of Offense/Incident records, totaling more than 90,000 reports, and updating documents whenever information changed.
- Planned productivity and supervisory meetings for four Supervisors on a weekly basis and coordinated availability of conference rooms.
Miami-Dade Police Department | City , STATEPolice Computerized Report Specialist III13/1987 - 03/2015
- Compiled data for semi-annual reporting of crime statistics.
- Supervised five Police Computerized Report Specialist 2.
- Submitted Productivity Statistics for Monthly Reports.
- Reviewed Homicide Case Files for statistical reporting and complete Homicide Supplements.
- Researched, gathered and provided records information in response to requests submitted by phone and fax.
- Maintained files and retrieved information from computer and manual filing systems.
- Assisted officers by answering routine administrative questions and resolving problems.
- Completed documents and work requests according to bureau and department standards.
- Monitored activities to assess compliance with records policies and document management regulations.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Archived files and retrieved information for Record Management.
- Filled out and stored transmittal logs for permanent records.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Education and Training
Miami-Dade Community College | CitySome College (No Degree)
Certifications
FCIC/NCIC Certification
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School Attended
- Miami-Dade Community College
Job Titles Held:
- Administrative Officer II
- Administrative Officer I
- Police Computerized Report Specialist III
Degrees
- Some College (No Degree)
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