Administrative Officer II Resume Example Company Name

ADMINISTRATIVE OFFICER II

Summary

Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and standard procedures in the Law Enforcement Agency and capable of handling all administrative requirements with speed, efficiency and professionalism. Proficient in the Electronic Offense/Incident, Computer Aided Dispatch, and GovQa Records Management Systems.

Skills

Proposal writing
Invoicing and billing
Scheduling and calendar management
Training and coaching
Event coordination
Expense reporting
File and data retrieval systems
Data evaluation
Administrative leadership
Privacy policies

Customer service understanding
Schedule oversight
Business writing
Executive presentation development
Meeting planning
Report writing
Proofreading
Excel spreadsheets
Strong problem solver

Experience

Company Name | City, StateAdministrative Officer II02/2019 - Current

Mentored new employees on Public Record Guidelines and Procedures and Uniform Crime Reporting Procedures and delivered constructive feedback to increase understanding of job duties.
Oversaw aspects of data management for Law Enforcement Programs and proprietary database to include daily updates and backup, report generation and troubleshooting or repair service requisition.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
Supervised and managed administration of Public records, totaling more than $60,000 updating documents whenever information changed.
Evaluated employee job performance and motivated staff to improve productivity.
Conducted bi-Weekly, quarterly and yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Upheld protocol flawlessly in both normal work procedures and at special events.
Set up meetings and appointments, including gathering materials, booking conference rooms and providing information to involved parties.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.

Company Name | City, StateAdministrative Officer I02/2015 - 02/2019

Complete Public Record Requests.
Collect and Report Uniform Crime Data (crime stats).
Administer/Manage five units.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Mentored new employees on UCR and Records Management Tasks and delivered constructive feedback to increase understanding of job duties.
Evaluated employee job performance and motivated staff to improve productivity.
Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Supervised and managed administration of Offense/Incident records, totaling more than 90,000 reports, and updating documents whenever information changed.
Planned productivity and supervisory meetings for four Supervisors on a weekly basis and coordinated availability of conference rooms.

Company Name | City, StatePolice Computerized Report Specialist III13/1987 - 03/2015

Compiled data for semi-annual reporting of crime statistics.
Supervised five Police Computerized Report Specialist 2.
Submitted Productivity Statistics for Monthly Reports.
Reviewed Homicide Case Files for statistical reporting and complete Homicide Supplements.
Researched, gathered and provided records information in response to requests submitted by phone and fax.
Maintained files and retrieved information from computer and manual filing systems.
Assisted officers by answering routine administrative questions and resolving problems.
Completed documents and work requests according to bureau and department standards.
Monitored activities to assess compliance with records policies and document management regulations.
Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Archived files and retrieved information for Record Management.
Filled out and stored transmittal logs for permanent records.
Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Assisted end users with resolving electronic content access issues while maintaining security standards.
Uploaded documents to control sites, tracked transmittals and coordinated revisions.

Education and Training

Miami-Dade Community College | CitySome College (No Degree)

Certifications

FCIC/NCIC Certification

Resume Overview

School Attended

Miami-Dade Community College

Job Titles Held:

Administrative Officer II
Administrative Officer I
Police Computerized Report Specialist III

Degrees

Some College (No Degree)

Administrative Officer II Resume Example

Resume Score: 90%

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