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Administrative Officer II Resume Example

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EZ
ADMINISTRATIVE OFFICER II
Summary

Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and standard procedures in the Law Enforcement Agency and capable of handling all administrative requirements with speed, efficiency and professionalism. Proficient in the Electronic Offense/Incident, Computer Aided Dispatch, and GovQa Records Management Systems.

Skills
  • Proposal writing
  • Invoicing and billing
  • Scheduling and calendar management
  • Training and coaching
  • Event coordination
  • Expense reporting
  • File and data retrieval systems
  • Data evaluation
  • Administrative leadership
  • Privacy policies
  • Customer service understanding
  • Schedule oversight
  • Business writing
  • Executive presentation development
  • Meeting planning
  • Report writing
  • Proofreading
  • Excel spreadsheets
  • Strong problem solver
Experience
State Of Maryland | Cecil , WIAdministrative Officer II02/2019 - Current
  • Mentored new employees on Public Record Guidelines and Procedures and Uniform Crime Reporting Procedures and delivered constructive feedback to increase understanding of job duties.
  • Oversaw aspects of data management for Law Enforcement Programs and proprietary database to include daily updates and backup, report generation and troubleshooting or repair service requisition.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Supervised and managed administration of Public records, totaling more than $60,000 updating documents whenever information changed.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Conducted bi-Weekly, quarterly and yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Upheld protocol flawlessly in both normal work procedures and at special events.
  • Set up meetings and appointments, including gathering materials, booking conference rooms and providing information to involved parties.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
State Of Maryland | Charles , NCAdministrative Officer I02/2015 - 02/2019
  • Complete Public Record Requests.
  • Collect and Report Uniform Crime Data (crime stats).
  • Administer/Manage five units.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Mentored new employees on UCR and Records Management Tasks and delivered constructive feedback to increase understanding of job duties.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Supervised and managed administration of Offense/Incident records, totaling more than 90,000 reports, and updating documents whenever information changed.
  • Planned productivity and supervisory meetings for four Supervisors on a weekly basis and coordinated availability of conference rooms.
Miami-Dade Police Department | City , STATEPolice Computerized Report Specialist III13/1987 - 03/2015
  • Compiled data for semi-annual reporting of crime statistics.
  • Supervised five Police Computerized Report Specialist 2.
  • Submitted Productivity Statistics for Monthly Reports.
  • Reviewed Homicide Case Files for statistical reporting and complete Homicide Supplements.
  • Researched, gathered and provided records information in response to requests submitted by phone and fax.
  • Maintained files and retrieved information from computer and manual filing systems.
  • Assisted officers by answering routine administrative questions and resolving problems.
  • Completed documents and work requests according to bureau and department standards.
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Archived files and retrieved information for Record Management.
  • Filled out and stored transmittal logs for permanent records.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Assisted end users with resolving electronic content access issues while maintaining security standards.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Education and Training
Miami-Dade Community College | CitySome College (No Degree)
Certifications

FCIC/NCIC Certification

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Resume Overview

School Attended

  • Miami-Dade Community College

Job Titles Held:

  • Administrative Officer II
  • Administrative Officer I
  • Police Computerized Report Specialist III

Degrees

  • Some College (No Degree)

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