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Administrative Officer Resume Example

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ADMINISTRATIVE OFFICER
Professional Summary
A highly experienced, flexible, reliable, dynamic, skilled and qualified administrative officer, with a diverse knowledge of handling all aspects of administrative tasks, and seeking a position as an Executive Administrative Assistant in an organization that is a good match. Extraordinary Customer Service and extensive administrative skills background. Excellent organizational, Public Relations, Customer Service, verbal and written communication and management skills. Strong interpersonal skills. MS Outlook Calendar and Event Management. Able to successfully meet and exceed qualitative and quantitative goals. Capable of adopting a number of roles simultaneously, embrace change readily. Proven track record in budget management, Purchasing, Asset Inventory and Auditing. Research and analysis reporting. Time and Attendance Management. Experienced in Labor Relations/Negotiations. Ability to mediate and resolve work related grievances.
Core Qualifications
  • Microsoft Office suite, Word, Excel, PowerPoint, Outlook and Access.
  • Records Management retention (electronic and manual) and final disposition in accordance with State retention schedules and laws.
  • Trainer - MS Office suite and several other software programs.
  • Labor Relations
  • Computer proficiency
  • Inventory control, auditing and variance reporting.
  • Purchasing, invoicing
  • Research , analysis and reporting.
  • Proven Customer Service and presentation experience.
  • Calendar formatting and management.
  • Policies and Procedures Management.
Experience
Administrative Officer 06/2007 to 11/2015 City of Sunrise Sunrise, Fl
  • Provided administrative support, research, process mapping and policy implementation.
  • Compiled and maintained Standard Operating Procedure's Manual.
  • Compiled and taught MS Office suite, Word, Outlook, Excel, PowerPoint and other software training to staff, citywide.
  • Prepared statistics and reports.
  • Daily data entry using various software programs.
  • Handled executive and service related telephone calls.
  • Collaborated with vendors to facilitate purchases and ongoing software and hardware maintenance renewals in accordance with state contracts.
  • Maintained Asset Inventory/recycling audits and final disposition of assets in accordance with State retention schedules and Public Records law.
  • Calendar formatting and management.
  • Meeting minutes per "Robert's Rules of Order" Budget management -Prepared daily reports and analysis on budget accounts and variances.
  • Monitored strategic planning/benchmarking to achieve individual and department targets.
Senior Refund /Customer Service Specialist 11/2001 to 06/2007 Air France Sunrise, FL
  • Handled complaints, researched incidents and responded in writing.
  • Revised ticket refund calculations for accuracy.
  • Prepared analysis and draft responses with backup references to IATA resolution, fare construction rules and conditions of carriage for pending litigation.
  • Daily revision and submittal of master revenue reports.
  • Handled verbal telephone responses to airline ticket refunds and baggage complaints.
  • Upkeep of all Airline Policies and Procedures Manuals.
  • Advanced Fare Construction, recalculation and ticketing knowledge.
  • Handled second level missing baggage complaints over the telephone.
  • Created electronic forms for department use.
  • Administrative duties to support the smooth running of the department.
Education
Master of Business Administration University of Massachusetts Boston
Bachelor of Science: Marketing Management University of Massachusetts Boston Marketing Management
Group Diploma College of Professional Management Principles of Modern Management Tourism & Travel Agency Management Sales Management & marketing
Professional Affiliations

Information Technology Infrastructure Library (ITIL)-Information Technology Foundation training, Administrative Professionals Today, Productivity Point Global-(PPG) Educational Services, ONLC Training Provider, Emergency Management Institute (FEMA), John Scott Dailey FL Institute of Government (FAU), e-Civis-Grants seeking membership, Broward College-Grant Writing Gatlin Educational Services-Records Management Training, Florida Department of Law Enforcement (FDLE) Criminal Justice Information System (CJIS) training, Microsoft Corporation-Windows Server 2008 Active Directory; MS Office Training Word, Outlook, PowerPoint, Excel and Access 2010, City of Sunrise-2008-2015 recognition for outstanding service in preparing training and teaching MS Office to staff, citywide, including consideration for special needs staff, National Academy of Emergency Medical Dispatch of the USA-Certified Advanced Emergency Medical Dispatcher. City of Sunrise- CPR/AED Certified, PowerPhone-Suicide Intervention and Hostage Negotiations, International Air Transportation Association-World Tracer(passenger baggage tracing) (Montreal Convention) (electronic advanced fares and ticketing construction)

Skills

Administrative duties, administrative support, research, backup, benchmarking, filing and data entry in accordance with industry best practices. Work independently or in groups. Handle projects and executive accounts.

Budget management - Preparation, auditing, variance analysis and reporting.

Purchasing - Requisitioning, Invoicing, contracts in accordance with state ordinances and statutes, policies and procedures.

MS Office Access, Excel, Outlook, PowerPoint, Word,

Trainer - preparation, presentation, computer software programs

Statistics, strategic planning.

Telephone support.

CPR/AED

Customer Service, Public Relations.

Air transportation ticketing and Fare construction.

Oral and written communication skills.

Operation of office equipment

Computer literate

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Resume Overview

Companies Worked For:

  • City of Sunrise
  • Air France

School Attended

  • University of Massachusetts
  • College of Professional Management

Job Titles Held:

  • Administrative Officer
  • Senior Refund /Customer Service Specialist

Degrees

  • Master of Business Administration
    Bachelor of Science : Marketing Management
    Group Diploma

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