Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Efficient and reliable administrative professional with over 12 years of experience supporting executives, chiefs, and managers.  Highly capable of adapting to any situation and working in a diversified environment.
- Central Office Administrative Specialist of the Year 2012- Notary Public (Washington DC) - Commission expires January 31, 2017- Knowledgeable of various Microsoft software programs (i.e MS Word, EXCEL, PowerPoint, Access)- 10+ years of providing customer service in some capacity- Performance Award:  September 1997, 1998, 1999, 2005, 2006, 2007, 2011, 2012, 2013, 2015- Individual Cash Award:  November 2007, July 2008  - Special Act Award:  October 1999- Employee of the Month:  November 1999, 2005- Time Off Award:  April 2010- Computer Languages;  UNIX-C, TURBO Pascal, COBOL
2011 to Current Administrative Officer Cam Services | Anaheim, CA, PROVIDES ADMINISTRATIVE ASSISTANCE directly to the Administration Division’s Executive Office - Assistant Director, two Senior Deputy Assistant Directors, and the Executive Assistant.   MAINTAINS AN AUTOMATED CORRESPONDENCE TRACKING SYSTEM:  assures that all controlled correspondence, travel requests, personnel actions, memoranda, and other documents requiring action are documented, routed, and tracked.  Follows up with individuals responsible for action, ensuring suspense dates are met.CONFIDENTIAL AND SENSITIVE INFORMATION: Responsible for maintaining confidentiality on sensitive information heard in the Assistant Director's Office, or documents and correspondence that are submitted to and/ or prepared by the Assistant Director's Office.GATHERS INFORMATION AND PREPARES reports, letters, and other documents for use by the Assistant Director in meetings, conferences, and other activities.ARRANGES TRAVEL AND HOTEL ACCOMMODATIONS for the Assistant Director's Office staff, as well as prepares travel authorizations and travel vouchers for processing by the Business Office.  PREPARES TIME AND ATTENDANCE (T&A) for office staff ensuring accurate and timely submissions using a web-based Time and Attendance System.  In addition, T&A files for each staff member in the Assistant Director's Office are maintained and includes all required documentation. SCREENS ALL INCOMING CORRESPONDENCE and prepare responses to non-technical requests or route to appropriate division for response. REVIEWS OUTGOING CORRESPONDENCE AND REPORTS ensuring proper formatting and correct grammatical content.   MAINTAINS A COMPREHENSIVE TRAVEL, LEAVE, AND APPOINTMENT SCHEDULE for the staff in the Assistant Director's Office, a schedule of leave and travel for all Branch Chiefs within the division, as well as the Assistant Director's conference room schedule and computer Lab schedule.INSTRUCTS AND ASSISTS other staff within the Division on procedural matters such as, correct procedures to follow when preparing correspondence and documents, as well as requesting review of and feedback on materials prepared for the Assistant Director's Office. SCREENS CALLS AND VISITORS to the Assistant Director's Office directing calls or visitors to the appropriate person within the office and referring others to the most appropriate staff members elsewhere in the Division or the Central Office. HANDLES REQUESTS FOR INFORMATION and resolves or assists in resolving a variety of inquiries made by Bureau management and staff, the media, and the general public.    ALTERNATE COST CENTER MANAGER:  Prepares annual cost center budget requests, tracks and monitors status of funds, and reconciles fund control monthly and submits required reports to the Business Offices by the allotted suspense date.PURCHASES SUPPLIES AND EQUIPMENT for the Assistant Director's Office using the Government Purchase Card and maintains a file of Purchase Card statements, receipts and travel documentation as required.  MAINTAINS AND TRACKS the mandatory Annual Training for all staff in the Administration Division and the mandatory Annual CPR/AED Training for all Administration Division Law Enforcement staff.
04/2009 to 2011 Secretary State Of Nebraska | Thedford, NE, PROVIDED ADMINISTRATIVE SUPPORT to the Design and Construction Branch (DCB). MAINTAINED BRANCH FILING SYSTEM adhering to proper records retention and destruction procedures. ASSISTED WITH THE RE-ORGANIZATION AND MAINTENANCE of files in the DCB archives and library.CREATED AN ON-LINE FORM DIRECTORY to assist staff with obtaining frequently requested forms.  MAINTAINED A SCHEDULE of meetings, conferences or training for Branch staff on the DCB calendar.  DEVELOPED AND IMPLEMENTED A TASK MANAGEMENT PROGRAM to keep supervisors informed of completed or pending tasks.  DEVELOPED A DATABASE PROGRAM to assist the Design Build team in the Phase 1 and 2 Evaluation process. UPDATED AND DISSEMINATED the quarterly Utility Report for institutions under construction. PREPARED THE WEEKLY AND PROJECT STATUS REPORTS for the Administration Division's Assistant Director's Office.  PREPARED TRAVEL AUTHORIZATIONS AND VOUCHERS for the Design and Construction Branch staff and submitted completed documents to the Business Office.  SCREENED VISITORS AND CALLS for staff in DCB and directed them to the appropriate staff member.CONVERTED WORD PERFECT documents into Microsoft Word and PDF documents.  PROVIDED COVERAGE for the Assistant Director's Office when the Administrative Officer was out of the office.
04/2005 to 08/2008 Operations Assistant Columbus Association For The Performing Arts | Columbus, OH, PRINCIPLE ADMINISTRATIVE SUPPORT for the General Manager, 5 restaurant managers and subordinate staff of Chili’s Grill & Bar and Chili’s Too.  UPDATED AND MAINTAINED the office Continuity Books.  COMPILED TIME AND ATTENDANCE for 18 NAF and 151 temporary contract staff employees and maintained a leave schedule for all staff members.PROCESSED VENDOR AND CONTRACTOR INVOICES using the Internet Based Purchasing System (IBPS).  PROVIDED TRAINING to new office staff on IBPS and other office procedures.  PREPARED AND SUBMITTED Out-of-Cycle purchase order letters for approval by the Squadron Commander.  COMPILED THE WEEKLY SALES REPORTS AND BI-WEEKLY PAYROLL BUDGET for review by the General Manager. PROCESSED INVITATIONAL TRAVEL ORDERS and lodging requests for off island visitors.  RECEIVED, LOGGED, AND ROUTED incoming mail.  REVIEW OUTGOING CORRESPONDENCE AND REPORTS ensuring proper format, correct grammatical content, and accuracy of facts.  TYPED correspondences, reports, records, and other materials in final format from rough draft, including statistical and financial data.APPOINTED OFFICE RECORDS CUSTODIAN, which consisted of establishing, maintaining, and updating office records according to Air Force Instruction (AFI).  PROVIDED CUSTOMER SERVICE fielding customer complaints and handling every situation with professionalism to ensure a timely resolution.  ASSISTED IN BI-ANNUAL INVENTORY of property and stock on hand.  ASSISTED IN ORGANIZING the Annual Chili's Fest - games, prizes, entertainment, and food vendors.  MADE DAILY BANK DEPOSITS and ensured all bank bags and petty cash on hand were accurate.
Expected in | Computer Information Systems Jacksonville University, Jacksonville, FL GPA:
GPA 3.4 - Completed 54 semester hours
Expected in | Computer Information Systems University of Maryland University College, Adelphi, MD GPA:
GPA 3.5 - Completed 15 semester hours

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