LiveCareer-Resume

Administrative Office Manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented Orthotic Fitter with executive-level administrative, business and operational leadership experience. Multidisciplinary professional versed in policy and procedure improvement strategies to meet changing demands. Recognized for minimizing labor costs and maintaining quality across board.

Skills
  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Invoicing and Billing
  • Critical Thinking
  • Verbal and Written Communication
  • Active Listening
  • Relationship Building
  • Flexible Schedule
  • Work Planning and Prioritization
  • Scheduling and Calendar Management
  • Records and Database Management
  • Planning and Prioritization
  • Microsoft Office
  • Data Entry
  • Human Resources Management
  • Document Review
  • Complaint Resolution
  • Customer Satisfaction Evaluation
  • Electronic Filing Systems
  • Policy Management
  • Supply Management
  • Sensitive Document Disposal
Education and Training
Chattooga High School Summerville, GA Expected in 05/1985 High School Diploma : - GPA :
Experience
The Mentor Network - Administrative Office Manager
Beltsville, MD, 11/2015 - Current
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
  • Used judgment and initiative in handling confidential matters and requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed files and records to obtain information and respond to requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Automated office operations, managed client correspondence and tracked records.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Breg, Inc. - Certified Orthotic Fitter
Memphis, TN, 11/2015 - Current
  • Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
  • Repaired, modified and maintained artificial limbs, braces and surgical supports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Air Methods - Medical Billing and Collections Specialist
Kissimmee, FL, 11/2015 - Current
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Processed refund requests and reconciled deposit and patient collections.
  • Corrected, completed and processed claims for payer codes.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Protected medical office operations and integrity by keeping patient information confidential.
  • Entered patient charges and payments into electronic health records.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Posted charges, payments and adjustments.
  • Filed and submitted insurance claims.
  • Prepared and submitted claims to insurance companies electronically and manually.
  • Completed and submitted appeals for denied claims.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Completed appeals and filed and submitted claims.
  • Posted and adjusted payments from insurance companies.
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Verified proper coding, sequencing of diagnoses and procedures.
  • Determined customer eligibility for benefit programs and services.
  • Applied payments, adjustments and denials into medical manager system.
  • Reviewed claims for coding accuracy.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Input details into accounts and tracked payments.
  • Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Researched and rectified account discrepancies.
  • Entered procedure codes, diagnosis codes and patient information into [Software].

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Resume Overview

School Attended

  • Chattooga High School

Job Titles Held:

  • Administrative Office Manager
  • Certified Orthotic Fitter
  • Medical Billing and Collections Specialist

Degrees

  • High School Diploma

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