Administrative Office Manager resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Talented Orthotic Fitter with executive-level administrative, business and operational leadership experience. Multidisciplinary professional versed in policy and procedure improvement strategies to meet changing demands. Recognized for minimizing labor costs and maintaining quality across board.

  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Invoicing and Billing
  • Critical Thinking
  • Verbal and Written Communication
  • Active Listening
  • Relationship Building
  • Flexible Schedule
  • Work Planning and Prioritization
  • Scheduling and Calendar Management
  • Records and Database Management
  • Planning and Prioritization
  • Microsoft Office
  • Data Entry
  • Human Resources Management
  • Document Review
  • Complaint Resolution
  • Customer Satisfaction Evaluation
  • Electronic Filing Systems
  • Policy Management
  • Supply Management
  • Sensitive Document Disposal
Education and Training
Chattooga High School Summerville, GA Expected in 05/1985 High School Diploma : - GPA :
The Mentor Network - Administrative Office Manager
Beltsville, MD, 11/2015 - Current
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
  • Used judgment and initiative in handling confidential matters and requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed files and records to obtain information and respond to requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Automated office operations, managed client correspondence and tracked records.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Breg, Inc. - Certified Orthotic Fitter
Memphis, TN, 11/2015 - Current
  • Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
  • Repaired, modified and maintained artificial limbs, braces and surgical supports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Air Methods - Medical Billing and Collections Specialist
Kissimmee, FL, 11/2015 - Current
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Processed refund requests and reconciled deposit and patient collections.
  • Corrected, completed and processed claims for payer codes.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Protected medical office operations and integrity by keeping patient information confidential.
  • Entered patient charges and payments into electronic health records.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Posted charges, payments and adjustments.
  • Filed and submitted insurance claims.
  • Prepared and submitted claims to insurance companies electronically and manually.
  • Completed and submitted appeals for denied claims.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Completed appeals and filed and submitted claims.
  • Posted and adjusted payments from insurance companies.
  • Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Verified proper coding, sequencing of diagnoses and procedures.
  • Determined customer eligibility for benefit programs and services.
  • Applied payments, adjustments and denials into medical manager system.
  • Reviewed claims for coding accuracy.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Input details into accounts and tracked payments.
  • Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Researched and rectified account discrepancies.
  • Entered procedure codes, diagnosis codes and patient information into [Software].

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Chattooga High School

Job Titles Held:

  • Administrative Office Manager
  • Certified Orthotic Fitter
  • Medical Billing and Collections Specialist


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: