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Administrative/Office Manager Resume Example

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ADMINISTRATIVE/OFFICE MANAGER
Summary

Highly dedicated, hard-working, excellent experience developing and implementing a variety of corporate programs with over 18 years successful experience in Customer service, Administrative and Management experienced support with recognized strengths in account maintenance, problem-solving and troubleshooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place, prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Known for displaying leadership qualities, motivation and responsibility I am seeking a position where I can bring immediate values and strengths whilst further developing my current skills.

Highlights

Ability to work with several operating systems in Windows, MS Word, MS Excel, Microsoft Outlook, Adobe, Phone slips. Knowledge with Ultra Tax, Creative Solutions, File Cabinet, QuickBooks. Excellent communication and interpersonal skills. Experience with maintaining office budget. Management Software and mid-level equipment set-up and trouble-shooting.
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.Coordinated all department functions for team of 15+ employees.

Work History
Lost and Found Department
Experience
Administrative/Office Manager
July 2005 to November 2015 De La Vega & Morgade, P.A - Miami, FL
  • Maintained daily facility cleanliness and maintenance Provide administrative support to CPA's.
  • Processing of all accounts receivables and payable.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Organized meetings for company CPA's.
  • Handled all media and public relations inquiries.
  • Including those that must comply with Income Tax Return.
  • Performed electronic file systems and maintained electronic and paper files for Personal income Tax and Corporate Income Tax (Form 1040, 1040NR, 1120 and 1065 forms).
  • Assisted hundreds of clients daily via email, phone, and in person responsible for directing clients to appropriate department.
  • Made copies and handled all incoming and outgoing correspondence.
  • Organized files, developed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
  • Supervise and train employees on policy and procedure as well as new products.
  • Including Firm policies and services ability to handle difficult situations.
  • Update Orient new employees with telephone set-up, computer equipment and office organization.
  • Kept track employee time sheets and vacation.
  • Monitor employee performance and assist with employee evaluations.
  • Maintained up-to-date records at all times, track in office needs including ordering supplies and handling computers, copier and fax machine related issues.

Managed daily office operations and maintenance of equipment.
Distribution Coordinator
October 1997 to March 2005 Sanly M. Becerra | 1 Budget Rent A Car - Miami, FL
  • Supervised an entire staff 40 car and truck drivers.
  • Schedule and coordinated work activities for support staff.
  • Served as central point of contact for all Local Market Stores.
  • Forecast for all Local Market Stores regarding company goals.
  • Assisted training Manager in developing Employee better understand the company operations.
  • Managed Fast break Customers.
  • Answered and directed twenty incoming phone lines.
  • Assisted department in handling all customer complaints with rental agreement and other car related issues; that couldn't be handled in the branches.
  • Worked with Security Department on a daily basis investigating fraudulent activities dealing with customers such as bad credit cards, stolen vehicles counterfeit situations, etc.
  • Kept track of all cases on a daily basis until they were closed.
  • Inputted all data into registrar database.
  • Managed daily office operations and maintenance of equipment.
Administrative Assistant/Monitor Clerk
March 1996 to September 1997 A. Wells Fargo Group - Miami, FL
  • Performed opening and closing duties alongside management.
  • Assist in loss prevention procedures.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Answered and directed incoming calls for six telephone lines.
  • Employee Orientation Program (D License).
  • Sent daily correspondence via FedEx and UPS.
Quality Control Supervisor
January 1994 to February 1996 Argus International - Miami, FL
  • Supervised an entire staff of 15 to 20 cutters and assemblers.
  • Focuses on the entire quality Control.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Sanly M.
  • Becerra | 2 Increase product performance and reduce risk in our customers' operations.
  • Utilized organizational skills to coordinate and schedule roving staff on a daily basis to cover people out on vacation.
  • Kept track employee time sheets and vacation.
Education
High School Diploma : 1994 American Senior High FL High School - Miami, FL
Advance Technology FL 2yr Computer Operations Institute Technology
Languages
English; Spanish.
Skills

accounts receivables, administrative support, Adobe, budget, central point of contact, closing, Excellent communication, interpersonal skills, Computer Operations, CPA, credit, clients, customer satisfaction, customer satisfaction, customer service, database, directing, drivers, email, train employees, English, Fast, fax machine, forms, loss prevention, Market, meetings, MS Excel, office, Microsoft Outlook, Windows, MS Word, operating systems, organizational skills, copier, policies, public relations, quality Control, QuickBooks, receptionist, Spanish, spreadsheets, Tax, telephone, Phone, trouble-shooting

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Resume Overview

Companies Worked For:

  • Lost and Found Department
  • De La Vega & Morgade, P.A
  • Sanly M. Becerra | 1 Budget Rent A Car
  • A. Wells Fargo Group
  • Argus International

School Attended

  • American Senior High FL High School

Job Titles Held:

  • Administrative/Office Manager
  • Distribution Coordinator
  • Administrative Assistant/Monitor Clerk
  • Quality Control Supervisor

Degrees

  • High School Diploma : 1994
    Advance Technology FL 2yr Computer Operations Institute Technology

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