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administrative office manager resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA XXX05 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Office Management and Administration Professional with 25 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Enthusiastic manager eager to contribute to team success through hard work, attention to detail and determination. Motivated to learn, grow and excel with you company.

Skills
  • Personnel recruitment
  • Workforce improvements
  • Problem resolution
  • Organizational Development
  • Training and mentoring
  • Multitasking abilities
Work History
12/2005 to Current Administrative Office Manager Forms And Surfaces | Boston, MA,
  • Implemented new training programs for administrative personnel on office operations and latest technologies.
  • Recruited, hired, trained and supervised staff of 20 employees and implemented mentoring program that offered positive employee engagement.
  • Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
  • Developed and implemented policies and procedures and scaled for growth.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored and evaluated personnel performance to complete 90 day and yearly reviews, recommend advancement or address productivity concerns.
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. I feel this has been done because I have taken the time to learn each of the positions from receptionist to paralegal in workers's compensation,social security, and personal injury. Allowing me to fully understand what each of my employees is responsible for and the ability to help whenever is needed.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Responsibly for purchasing new equipment as need to keep up with technology.
  • Marketing for the firm, reaching out to the community and giving back, coming up with creative ways to keep word of mouth as our number one referall source for 15 years.
  • Responsible for day to day operations including but not limited to benefits for employees, modifying insurance coverages each year to help reduce cost, scheduling vacation request, bi-weekly payroll, and make recommendations for any other building needs.
10/2004 to 01/2006 Front Office Team Leader Jones Lange Lasalle Inc. | Canton, MI,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Supervised and guided new employees on front office expectations and responded quickly to questions, which improved understanding of job responsibilities.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
08/2000 to 10/2004 Corporate Trainer and Bartender Longhorn Steakhouse | City, STATE,
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Collaborated with management to identify company training needs and scheduling.
  • Reviewed effectiveness of programs and proposed updates to maximize success.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
12/1997 to 08/2000 Manager Ale House | City, STATE,
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed annual reviews assessing each employee's performance and developed improvement plans.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Demonstrated new products, procedures and techniques to employees.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Held daily meetings with each department to ensure the staff was aware of company's goals and expectations.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Got to know the staff, vendors, and customers to decrease staff turnover, get the best pricing possible for the company, and repeat customers for increase sales.
  • Managed the opening of a new restaurant from helping to pick the location, hiring the staff and training them for opening day.
Education
Expected in Associate of Arts | Paralegal Studies And Office Management Keiser College, Sarasota, FL, GPA:
  • Majored in Paralegal Studies
  • Minored in Business Management
  • Graduated with GPA: 4.0 Paralegal Studies honors
  • Graduated Overall with GPA: 3.74 honors
  • Awarded the Dean's and President's List while financing my college education through full-time employment and full-time college student
  • Graduated cum laude

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Resume Overview

School Attended

  • Keiser College

Job Titles Held:

  • Administrative Office Manager
  • Front Office Team Leader
  • Corporate Trainer and Bartender
  • Manager

Degrees

  • Associate of Arts

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