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Administrative Office Manager Resume Example

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ADMINISTRATIVE OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with experience optimizing office productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence for clients.

Skills
  • Coordinate internal and external meetings
  • Coordinate travel arrangements and all client activities
  • Build cross-functional relationships between staff members
  • Organize office policies and procedures
  • MS Office (PPT, Word, Excel)
  • Manage time-sensitive and complex calendars for owner and team
  • Manage schedule, notes, and agenda of team meetings
  • Organize and Execute expense reports and bookkeeping
  • Execute all admin activities and account reconciliation
Work History
Administrative Office ManagerFeb 2020 - Current
MaxsentBillings , MT
  • Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Establish and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicate objectives across all divisions by preparing meeting materials and scheduled status updates.
  • Lead employee training in company and regulatory compliance requirements to promote conformance.
  • Manage CRM database, including troubleshooting, maintenance, updates and report generation.
  • Develop and implement efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Monitor and evaluate team performance to complete yearly reviews, recommend advancement or address productivity concerns.
  • Assigned tasks and lead team of 10 reports, including front desk associates, party managers, and assistants.
  • Perform billing, collection and reporting functions for office generating over $2 million annually.
  • Organize and record physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping, including payroll for team.
  • Track and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Lead appointment scheduling and itinerary coordination for both clients and personnel.
CRM ManagerAug 2019 - Current
Alterra Mountain CoSteamboat Springs , CO
  • Trained new team members on company operations, policies and services.
  • Forged relationships with clients to cultivate loyalty, boosting customer satisfaction ratings 100%.
  • Recommended medical grade skin products to customers, thoroughly explaining details.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Partnered with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Improved sales team sell thru ability and product knowledge on monthly basis to provide optimal service and achieve sales quotas.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays.
President of Women's Club SoccerFeb 2017 - Jun 2019
Sp Plus CorporationCoronado , CA
  • Responsibilities as the President of the Women's Club Soccer team at Boise State included demonstrating leadership both on and off the field
  • Effectively communicating between universities club presidents to organize the seasonal schedule
  • Time management of team meet ups, agenda and game schedule
  • Team budgeting
  • Marketing our team on social media
  • Organizing volunteering opportunities
  • Submitting travel request and travel expenses
  • Other responsibilities included interviewing potential head and assistant coaches throughout the semester.
Marketing RepresentativeJun 2017 - Aug 2018
RedBullCity , STATE
  • Targeting new and infrequent consumers through charming and light-hearted interactions
  • Convey an athletic, adventurous, and natural image reflective of the Red Bull core sports, event,s and premium brand
  • Maximize product trial and leave attendees with a positive brand experience at Red Bull events and selected 3P events
  • Understand product portfolio and proactively communicate product functionality, efficacy, and benefits
  • Answer any product or brand questions and concerns from consumers
  • Track consumer feedback and concerns about the product and usage and provide insights to manager
  • Develop and maintain a working knowledge of Red Bull properties and athletes
  • Find new and creative ways of reaching consumers at the right time and collaborate with manager and team members to bring ideas to life
  • Recruit future Wings Team Members while in the field to support hiring team leads
  • Act as a Red Bull Ambassador at all times and is excited to share Red Bull content on their personal social networking pages/websites
  • Excellent communication skills and ability to relate to a variety of people in a range of occasions
Education
BBA: Business AdministrationJun 2019
Boise State UniversityCity, State
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Resume Overview

School Attended

  • Boise State University

Job Titles Held:

  • Administrative Office Manager
  • CRM Manager
  • President of Women's Club Soccer
  • Marketing Representative

Degrees

  • BBA : Business Administration Jun 2019

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