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administrative office manager resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Office Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office administration and clerical duties. Motivated to learn, grow and excel in office profession. Ability to learn and apply new information quickly. Excellent communicator with strengths in daily operations management, workflow improvements and customer service. Positive demeanor, strong work ethic and approach work with enthusiasm.

Skills
  • Billing
  • Instrument Calibration
  • Clerical office duties
  • Contracts
  • Copying
  • Customer relations
  • Data entry
  • Fax
  • Filing
  • Front office phones
  • Inventory management
  • Excel
  • Power Point
  • Microsoft Word
  • Internet research
  • Shipping
  • Policy and procedure modification
  • Scheduling
  • Presentation design
  • Relationship building
Skills
  • Billing
  • :
  • Instrument Calibration
  • :
  • Clerical office duties
  • :
  • Contracts
  • :
  • Copying
  • :
  • Customer relations
  • :
  • Data entry
  • :
  • Fax
  • :
  • Filing
  • :
  • Front office phones
  • :
  • Inventory management
  • :
  • Excel
  • :
  • Power Point
  • :
  • Microsoft Word
  • :
  • Internet research
  • :
  • Shipping
  • :
  • Policy and procedure modification
  • :
  • Scheduling
  • :
  • Presentation design
  • :
  • Relationship building
  • :
    Work History
    05/2019 to 03/2020 Caregiver Regency Retirement Community Of Tuscaloosa | , AL,
    • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare nurse well-informed.
    • Helped clients manage money, pay bills and shop for groceries or personal items.
    • Provided safe mobility support to help patients move around personal and public spaces.
    • Worked to improve and enhance patient lives through effective and compassionate care.
    • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
    • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
    • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
    • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
    • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
    03/2015 to 03/2018 Administrative Office Manager Maxsent | Helena, MT,
    • Organization of office: supply, cleanliness, refreshments.
    • Managing front office phones and messages.
    • Proficient in Excel and Microsoft Word.
    • Scheduling appointments.
    • Accept and process payments and invoices.
    • Copying , faxing, and filing.
    • Front office customer service relations with walk-ins to office.
    • Office billing
    • Manage confidential student files and reports; IPP, IEP ; authorizations.
    • Assists with onsite school program events provided by Dynamic Interventions, anti-bullying presentations.
    • Familiar with services provided by the north Los Angeles Regional Center and Dynamic Interventions ; social skills groups, occupational therapy, behavioral therapy, etc.
    • Customer relations with North Los Angeles Regional Center service coordinators.
    • Customer relations with Santa Clarita Valley Schools District’s.
    • Assist educational psychologist in preparing social skills groups in office.
    • Assist educational psychologist in preparing of summer camp playground social skills groups.
    • Setting up group schedules for social skills groups.
    • Receives and manage authorizations of consumers from Regional Center.
    • Coordinate and manage schedules for current employees, new hires, school contracts, private clients, and Regional Center.
    • Technical review of group summary reports of regional center clientele and sends them to the correct service coordinator at regional center.
    • Create and manage Excel database of office clients.
    • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
    • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
    05/2010 to 04/2011 Lab Technician Rapid Global Business Solutions, Inc | Bayonne, NJ,
    • Enter and manage orders into computer system.
    • Handling and managing chemicals.
    • Resolve supply shipping errors.
    • Receive and unpack shipments to replenish lab inventory.
    • Maintain and check eye wash stations.
    • Delivery of lab inventory/products and specimens within lab facility, some may require driving.
    • Prepared, packaged and shipped inventory orders to be delivered to Amgen labs.
    • Customer service: phone and in person walk-in relating to lab supply inventory orders.
    • Prepare reagents and delivered to various Amgen labs.
    • Tracked collected specimens by initialing, dating and noting times of collection.
    12/2001 to 10/2009 Lab Technician Sherwin-Williams | Switzerland, FL,
    • Clerical Front office Assignments:
    • Answer phones/Departmental Customer Service.
    • Place orders for laboratory staff.
    • Inventory management of supplies.
    • Enter and file billing invoice information.
    • Maintain charts and records in inspection ready status.
    • Internet research: Departmental work projects.
    • Fax, copy, and scan documents to computer.
    • Filing : case files, large volumes of weekly accuracy and inspection checks of data from laboratory instruments.
    • Aided Section Supervisor and Scientist in technical reviews on laboratory casework and data entry daily.
    • Data entry: Created and maintained numerous excel spread sheets by entering important instrument documentation.
    • Created large databases for easy references of journal articles.
    • Gathered sensitive and confidential case file information for subpoena packets to be used in court.
    • Prepared and presented power point presentations Laboratory Assignments:.
    • Assisted lab scientist in cleaning of instruments and related case processing equipment.
    • Performed calibration procedures on various analytical instruments.
    • Maintained lab inventory of items such as reagents and supplies.
    • Familiar with Chain of Custody and Standard Operating Procedures.
    • Logs and/or performs data entry according to Quality Control and/or Quality Assurance standards to be reviewed by laboratory scientists and Supervisor.
    • Prepared reagents.
    • Stored evidence and returned samples within section and various departments.
    • Prepared blood and urine kits used by officers in Alcohol section.
    • Sterilized lab equipment according to Standard Operating Procedure
    • Collected, labeled and stored lab samples according to laboratory specifications
    Education
    Expected in to to | Cal State Northridge, Northridge, CA, GPA:

    Some college coursework

    Expected in to to | Ventura Community College, Ventura, CA GPA:
    Expected in 2001 to to High School Diploma | Saint Bonaventure High School, Ventura, CA GPA:
    Accomplishments
    • 2003 - Personally received a Ventura County Sheriff's Department Certificate of Commendation for recognition of professionalism, dedication, contribution, and outstanding work performance according to International Standards by ASCLD/LAB 2008- Personally received a Ventura County Sheriff’s Department Certificate of Commendation for recognition of professionalism, dedication, contribution, and outstanding work performance according to International Standards by ASCLD/LAB 2008- Participated as part of the Alcohol team, which received international accreditation for our calibration program. I’m punctual, friendly, detail oriented, trustworthy and organized.
    • Successfully completed an extensive background investigation given my employment with the County of Ventura Sheriff Department Forensic Lab and was a direct hire given my employment with Amgen.

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    Resume Overview

    School Attended

    • Cal State Northridge
    • Ventura Community College
    • Saint Bonaventure High School

    Job Titles Held:

    • Caregiver
    • Administrative Office Manager
    • Lab Technician
    • Lab Technician

    Degrees

    • High School Diploma

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