Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 13 years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven ability to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.

  • Documentation and control
  • Policy and procedure modification
  • Relationship building
  • Contract negotiations
  • Business administration
  • Supervision
  • Problem resolution
  • Project organization
Work History
Administrative Office Manager, 03/2019 to Current
The Mentor NetworkKansas City, MO,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Developed and implemented policies and procedures and scaled for growth.
  • Coordinated with office head to establish and monitor operating budget.
  • Implemented new training programs for administrative personnel on office operations and latest technologies.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Administered yearly budget of $[Amount] to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Handled all incoming business and client requests for information.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Increased team productivity by reorganizing office supplies and protocols.
Director of Tribal Enterprises , 02/2018 to 03/2019
Sauk Suiattle Indian TribeCity, STATE,
  • Completed accurate material and labor estimates for jobs with $[Amount]+ budgets.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed team of [Number] in operational development of service network, including implementation of quality requirements and operating standards.
  • Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Smoke Shop Manager, 07/2012 to 03/2018
Sauk Suiattle Indian TribeCity, STATE,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
Smoke Shop Clerk, 07/2007 to 07/2012
Sauk Suiattle Indian TribeCity, STATE,
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
: , Expected in
Darrington Sr High School - Darrington, WA
High School Diploma: , Expected in 08/2003
Everett Cc High School Completion - Everett, WA
: College Classes, Expected in
Everett Community College - Everett, WA
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Darrington Sr High School
  • Everett Cc High School Completion
  • Everett Community College

Job Titles Held:

  • Administrative Office Manager
  • Director of Tribal Enterprises
  • Smoke Shop Manager
  • Smoke Shop Clerk


  • High School Diploma

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