Administrative Office Manager Resume Example
Experienced Office Management and Administration Professional with 18 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized and efficient Office Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
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The Mentor Network – Erie , PA
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Monitored and evaluated personnel performance to complete all reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed files and records for drivers and adhered to safety procedures to prevent violations.
- Arranged meetings for all drivers and coordinated resources for use by all attendees.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Concord Properties – City , STATE
- Oversaw management of apartment complex while providing general service to tenants.
- Administered operations to handle needs of tenants across all property units.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained sufficient number of units market-ready at all times.
- Generated leads for sales and rental properties through cold calls and referrals.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Organized and participated in meetings on the basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated appointments to show marketed properties.
Jesse Ward Marine Construction LLC – City , STATE
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Streamlined operations and budgeted effectively to decrease spending.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Maintained up-to-date administrative records to monitor operational conditions.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned branding initiatives and sales strategies with client goals.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Aucilla Christian Academy - City
Tallahassee Community College - City, State
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), June 2008
- Increased sales 75% over 2 years in Property Management.
- Increased occupancy rates from 86% to 98% in 18 months.
- Generated $375 thousand in apartment rentals in 2006.
- Generated $495 thousand in apartment rentals in 2007.
- Generated over $ 1 million in apartment rentals in 2008.
- Maintained occupancy rate at 100% for 3 years.
After 20 years of city living I decided to move back home to the country. Once home I noticed a lot of stray dogs in our community. At first I would stop just to feed them. Then I noticed they would be at the same place the next day waiting on me for food and always had a friend with them. I worried about them constantly and wondered where their humans were. That's when I decided to take them home with me so they could be safe while I tried to locate their families or find them forever homes. That was 4 years ago now and this has been the most rewarding yet heartbreaking job I have ever had. It breaks ones heart to see the sick, abused or senior dogs that have been thrown out like garbage. The reward is finding them all a forever home and a second chance at a new life no matter how much longer that life is going to be.
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Resume Overview
School Attended
- Aucilla Christian Academy
- Tallahassee Community College
Job Titles Held:
- Administrative Office Manager
- Residential Property Manager
- Independent Business Owner
Degrees
- High School Diploma : 06/1983
Associate of Arts : Business Management , 06/2008
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