administrative office manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Office Management and Administration Professional with 5 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business practices. Works effectively with cross-functional teams in ensuring operational and service excellence. Certified Nursing Assistant versed in healthcare and community based residential administrative office management, and related regulatory guidelines. Highly knowledgeable in areas of medical terminology , budgeting and AP/AR activities. Skillful coordinator of staff, and resources and daily operations.

  • Policy and procedure modification
  • Documentation and control
  • Account Reconciliation
  • Staff Management
  • Scheduling
  • Excellent work ethic
  • Bookkeeping
  • Business administration
  • Report preparation
  • Complaint resolution
  • Recordkeeping strengths
  • Invoicing and billing
  • Training and coaching
Work History
Administrative Office Manager, 04/2014 - Current
Nvr, Inc. Chadds Ford, PA,
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current
  • Arranged corporate and office conferences for company employees and guests.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
  • Devised hiring and recruitment policies for roughly 50 -employee company.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed all incoming and outgoing call and emails for 6 different house locations
  • Maintained over 50 staff files and 40 member files
Certified Nursing Assistant , 10/2013 - 04/2014
Bridge Senior Living Dover, DE,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep the registered nurse informed of changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Residential House Manager, 01/2012 - 10/2013
Apis Management Services Pennsauken, NJ,
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Maintained positive living environment that proved beneficial to both visitors and residents.
  • Boosted team productivity and efficiency by leveraging top-notch abilities.
  • Enforced policies and safety standards through building and room rounds.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Certified Nursing Assistant : Certified Nursing Assistant , Expected in 06/2012
Southwest Technical College - Fennimore, WI,
Status -
High School Diploma: , Expected in 05/2008
Dodgeville High School - Dodgeville,
Status -

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Resume Overview

School Attended

  • Southwest Technical College
  • Dodgeville High School

Job Titles Held:

  • Administrative Office Manager
  • Certified Nursing Assistant
  • Residential House Manager


  • Certified Nursing Assistant
  • High School Diploma

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