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Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Profile

Dedicated and meticulous professional with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals.

Experienced accounting personnel with remarkable customer service, organizational skills and proven a team player.

Dependable and detail-oriented with broad experience in both accounting and office administration.

Skills
  • Accounts payable and receivable
  • Organization
  • Customer Service
  • File and data retrieval systems
  • Report writing
  • Administrative support
Experience
Billing Representative (Temporary Position), 07/2021 - Current
Childhelp San Bernardino, CA,
  • Process bills/ invoices/ work orders and send them to clients via email/mails and vendor portals.
  • Verify billing information i.e. amount, PO numbers, email address as well as special instructions prior to invoicing services/ jobs done.
  • Generates daily billing posting reports for office manager's review on billed jobs in tallying with completed jobs per area.
  • Writes/ sends email payment request/ follow up and inquiries to clients so as to ensure timely payment.
  • Run AR aging summary, applied payment history and performs collection efforts on aging receivables through phone calls and emails.
  • Coordinates with appropriate office departments/ persons to acquire the necessary documents( i.e. updated insurance certificates) needed by the clients in payment processing of the bills.
  • Maintains a friendly but professional demeanor with clients to achieve smoother billing and collection interaction.
Administrative Office Coordinator/Accounting Clerk, 06/2014 - 11/2015
Blue Ridge Healthcare System, Inc.. Morganton, NC,
  • Monitored Accounts Receivables
  • Accepted, posted and applied customer payments toward their account balances
  • Prepared daily bank deposit slip and deposited check/ cash received in the bank
  • Ensured that a customer information is updated and a 30 day statement is sent out.
  • Checked out credit-worthiness of new customers( business credit check)
  • Routinely contacted customers with 60 days and over past due to resolve delinquencies( offered /allowed more payment methods aside from cash and check payments).
  • Enforced overdue payment policy (time allowance allowed before interest/ penalty accrues)
  • Prepared monthly AR/ Aging accounts reports on excel
  • Streamlined day to day operations by scheduling manpower on every project with the adequate time allowance.
  • Motivated staff to improve productivity and ensured smooth work relationship of all personnel
  • Established dynamic administrative team, supporting all corporate growth and productivity objectives.
Accounts Receivables Coordinator, 09/2005 - 04/2012
Werner Enterprises Inc Alachua, FL,
  • Accepted and processed customer payments and applied toward account balances.
  • Resolved billing discrepancies and customer credit issues.
  • Effectively negotiated payment plans and arrangements.
  • Updated accounts with recent information and processed customer payments.
  • Routinely contacted account holders with balances over 60 days past due to resolve delinquencies.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data and reconciled daily totals to confirm proper accounting.
  • Minimized loss by negotiating payment terms directly with clients.
  • Investigated billing discrepancies that affected client's payments and worked closely with Accounts Payables Unit to ensure that issues were resolved and no recurrence of such can happen.
  • Performed various accounts receivable functions, including cash receipts posting, daily and monthly snapshot reports and researching chargebacks and write-offs.
  • Evaluated open accounts to look for past-due balances and explore collection strategies.
Office Manager, 10/2000 - 09/2004
Elvira Pamintuan M.D. Women's Clinic City, STATE,
  • Review patient charting to ensure proper medical coding, procedures and other requirements are recorded in the patient's files to avoid any discrepancy when billing insurance and during audits.
  • Trained and mentored administrative staff members in office policies, daily task execution and industry best practices.
  • Ensured that the recent federal and state-level directives are followed in the office.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Organized patient files and streamlined operations to improve efficiency.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
  • Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
  • Increased office organization by developing filing system and customer database protocols.
Customer Service Manager, 03/1995 - 08/2000
Duty Free Services City, STATE,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Created and established marketing schemes concerning Duty Free shopping that adhered with the federal laws and city policies.
  • Prepared sales reports, feasibility studies of new programs targeting increase of sales quota. Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented productivity presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Supervised and coached customer service personnel while developing training strategies to boost profitability
  • Evaluated personnel performance and analyzed areas of improvement that resulted to positive and higher work output.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 04/1996
-
University Of Santo Tomas - Philippines,
GPA:

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School Attended

  • University Of Santo Tomas

Job Titles Held:

  • Billing Representative (Temporary Position)
  • Administrative Office Coordinator/Accounting Clerk
  • Accounts Receivables Coordinator
  • Office Manager
  • Customer Service Manager

Degrees

  • Bachelor of Science

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