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Administrative Office Clerk Resume Example

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ADMINISTRATIVE OFFICE CLERK
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Process improvement
  • Administrative support
  • Organization
  • MS Office
  • Problem resolution
  • Customer service
Experience
United States Marine Corps | Camp Pendleton South, CAAdministrative Office Clerk09/2019 - Current
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Translated management directives into actionable mandates for front-line staff.
  • Supported clerical needs of more than 100 Marines, including taking messages, scanning documents and routing business correspondence.
  • Delegated team tasks based upon each Marine's skill level and knowledge, which improved accuracy and productivity.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Created and managed electronic customer records, encompassing data entry and administrative functions.
  • Interfaced with various departments, including Training and Administration and communicated effectively using active listening, open-ended questioning and appropriate response skills.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Mediated issues between Junior and Senior personnel through use of active listening and tact to promote quick resolution.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Oversaw training and daily performance of staff.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Maintained files and records for over 100 clients and observed all protocols to prevent breaches and misuse of data.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Created PowerPoint presentations used for business development.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Assisted with administrative tasks, including filing, and answering phones.
  • Set up and maintained physical and electronic filing systems.
  • Maintained up-to-date department organizational chart.
  • Guided administrative and professional staff through computer and software problems.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Managed phone calls from clients when Marine was unavailable and provided informative answers to questions.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Performed complex administrative management of sensitive and confidential issues.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Liaised with board members to provide reports, status updates and presentations.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.
  • Solved minor customer issues and escalated major problems immediately to appropriate Marines.
  • Delivered exceptional services and support to team members, maximizing productivity and customer satisfaction.
  • Managed staff complaints and rectified issues to complete satisfaction.
  • Provided key administrative support to over 100 coworkers, taking on tasks during peak times.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Managed all front desk operations for busy high-volume ocmpany.
Various Families | Camp Pendleton South, CABabysitter05/2019 - Current
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Improved group and individual behavior with positive management strategies.
  • Accompanied families on vacations to San Diego to provide full-time care to children.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Organized and planned age-appropriate lessons involving reading, crafts, entertainment and math.
  • Devised activities helping promote physical and mental development.
  • Cleaned and tidied living room, kitchen, dining, and bedrooms after activities.
  • Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Built relationships with children by regularly discussing school, friends and favorite activities.
  • Assisted younger children with learning how to accomplish small, age-appropriate jobs.
  • Minimized TV and mobile device time by engaging children with games and exercise.
  • Led children in tidying up, handwashing and hygiene to teach responsibility.
  • Calculated amount owed for services and collected payment from parents.
  • Walked children home from bus stop by meeting at specific time, helping cross street and watching for cars.
  • Provided healthy and nutritious snacks and meals according to individual needs.
  • Cared for children aged 8 months-12 years, including tasks such as feeding, dressing and directing activities.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Fostered learning relationships with children by creating educational and productive games and projects.
  • Accompanied children on outings to approved locations as well as after-school activities.
  • Helped older kids complete homework, school projects and chores.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Regulated children's schedules to balance rest, learning and play.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Read variety of books to children to promote language development skills.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Maintained daily records of children's behavior, sleeping schedules, meals and activities.
  • Enforced rules to teach manners and maintain safe environment.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
United States Marine Corps | Camp Pendleton South, CAData Systems Administrator08/2016 - Current
  • Collected information by meeting with database architects and administrators to determine client system limitations for capacity and load for data processing projects.
  • Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.
  • Specified user access levels for each database segment to protect database integrity and company information.
  • Developed and implemented security initiatives to protect important company data.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including configuring and managing VTC's (Video Teleconference) on the local network, ensuring all personnel are training complete, and Administrative Assistant for the company.
  • Ran daily tests on databases and made modifications to determine and correct issues.
  • Earned reputation for good attendance and hard work.
  • Delivered Video Teleconference to user locations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Learned training procedures and administrative clerk procedures to support office needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered 25 calls per 4 hours to answer customer questions.
  • Recognized by management for providing exceptional customer service.
Embassy Suites | Brunswick, GAServer02/2014 - 11/2016
  • Maintained safe dining area for hotel guests .
  • Stocked serving areas with condiments and refilled all condiment containers.
  • Washed and dried all serving bowls, platters and utensils for next use.
  • Monitored food and beverage levels and quickly replenished as needed.
  • Stored food and beverage perishables as necessary after breakfast period concluded.
  • Discarded trash and cleaned guest tables after use.
  • Created aesthetically pleasing breakfast buffet arrangements for hotel guests.
  • Communicated with guests about breakfast items available and politely answered questions.
  • Displayed plates, bowls, silverware and cups at appropriate locations near food stations.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Prepared salads and appetizers to back up kitchen staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Served average of 200 patrons daily at hotel restaurant with consistent recommendations for exceptional service.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Designed custom private function and banquet packages to accommodate groups of up to 300, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Checked order accuracy and food quality before delivering to customers.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 20 to 300.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education and Training
Glynn Academy | Brunswick, GAHigh School Diploma2016
Accomplishments
  • Selected as "Employee of the Month" award in 2016 for exceptional work ethic and dedication.
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Resume Overview

Companies Worked For:

  • United States Marine Corps
  • Various Families
  • Embassy Suites

School Attended

  • Glynn Academy

Job Titles Held:

  • Administrative Office Clerk
  • Babysitter
  • Data Systems Administrator
  • Server

Degrees

  • High School Diploma

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