Administrative Office Clerk Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced administrative professional with over 3 years of experience in diverse office settings. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

  • Database administration
  • Scheduling
  • Customer service
  • Process improvement
  • Strong public speaker
  • Bilingual (Spanish & English)
  • Organizational Development
  • Administrative support
  • Budget administration
  • Volunteer orientation and on-boarding
  • Conflict management
  • Staff education and training
  • File and records management
Work History
05/2017 to Current
Administrative Office Clerk United Union Of Roofers Waterproofers And Allied Workers City, STATE,
  • Managed database, including troubleshooting, maintenance, updates and reports.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept physical files and digitized records organized for easy updating and retrieval
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Composed internal and external reports for senior management and reviewed all documentation to eliminate errors.
  • Performed general office duties, including answering multi-line phones, routing calls and messages.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Responded to local requests, offering excellent support and tailored recommendations to address needs.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Investigated and resolved internal accounting variances to keep records current.
  • Provided key clerical and administrative support to senior accounting staff.
  • Processed incoming and outgoing invoices and payments.
  • Reviewed account documentation for over 30 accounts, rectified issues and contacted locals about account changes.
  • Performed routine clerical tasks by emailing, scanning, filing and copying documents.
  • Maintained complex digital filing system for financial information.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Entered client information into databases quickly and with minimal errors.
  • Verified accuracy and validity of data entered in database.
  • Thoroughly examine financial reports to ensure accounts are being paid accurately according to by-laws.
01/2013 to 08/2016
Student Director Metro Church City, STATE,
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations
  • Kept institution financially sound by tracking expenses and maintaining detailed records
  • Monitored social media and online sources for industry trends
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Recruited and trained new volunteers on volunteer program goals and objectives
  • Coordinated logistics of scheduling, supplying and transporting volunteers
  • Recruited, interviewed and hired volunteers
  • Tracked volunteer applications and conducted background checks to facilitate participation
  • Championed volunteer achievements and drove performance through incentives
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions
  • Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability
  • Worked with leadership staff and special committees to define volunteer mission and set standards
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies
  • Oversaw training and mentoring of up to 30 new team members each quarter
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
  • Performed wide-ranging administrative, financial and service-related functions including proposals and expense reports
  • Facilitated community outreach programs, including guidance programs focused on helping middle school students prepare for college or vocational education opportunities
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Launched social media campaign to promote student events
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Fostered relationships with local vendors to obtain best price, quality, and delivery of products
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
Expected in 06/2022
Bachelor of Arts: Business Administration
Central State University - Ohio,
Expected in 05/2017
Bachelor of Arts: Social Work
University of Maryland, Baltimore County - Catonsville MD,

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Resume Strength

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Resume Overview

School Attended
  • Central State University
  • University of Maryland, Baltimore County
Job Titles Held:
  • Administrative Office Clerk
  • Student Director
  • Bachelor of Arts
  • Bachelor of Arts

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