administrative office associate resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Multitasking and Time Management
Financial Transactions
Strong Organizational Skills
Document and File Management
Research and Analytical Skills
Ease with Computers and Technology
Cash Deposit Preparation
Excel Spreadsheets
10-Key Proficiency
Account Investigations
Skilled in Microsoft Office
Cash Drawer Management
Accounting and Bookkeeping
Work History
02/2006 to CurrentAdministrative Office AssociateUpgrade Inc. | Phoenix, AZ,
Executed record filing system to improve document organization and management.
Offered technical support and troubleshot issues to enhance office productivity.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Performed daily account reconciliation to maintain daily records.
Set up, tested and balanced registers for front-end employees.
Verified cash flow and electronic transactions from credit card system to balance registers.
Communicated guest and employee requests to management for issue resolution.
Researched and resolved account discrepancies over/short $5 or more.
Verified totals, checked store transfers and assisted with price changes.
Prepared bank deposits and corporate cash shipments.
Investigated financial inconsistencies to solve discrepancies and reported to manager.
Trained new employees on proper cash routines, procedures and requirements.
Balanced safe, prepared tills and prepared register bags for next sales date.
Inspected account books and recorded transactions.
05/2003 to 02/2022Customer Service ManagerInfosys Ltd | Edison, NJ,
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored up to 30 associates on performance-oriented strategies and customer service techniques.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
12/2000 to 05/2003Assistant ManagerMovie Gallery | City, STATE,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Reduced financial discrepancies to minimize threats to health and productivity of business.
Recognized staff for contributions to company success to foster engagement and increase productivity.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Expected in 12/2022 to to Associate's | Accounting And Business ManagementOzarks Technical Community College, Springfield, MOGPA:
Expected in 05/2000 to to High School Diploma | Westside High School, Augusta, GPA:
Accomplishments
Achieved MVP Cash Office by completing daily task with accuracy and efficiency.
Certified by the Institute of Assessment of Skills and Knowledge in Business as a High Achiever by completing the national A*S*K Fundamental Business Concepts exam.
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