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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Self-motivated, accomplished, hardworking, focused professional seeking a career in an Administrative Support role serving the public education system. More than 17 years of experience managing multiple, concurrent tasks, the ability to tackle unexpected demands and ever-shifting priorities. Strong interpersonal and communication skills with customer service as a priority. Proven track record of the ability to meet deadlines, provide exceptional membership services, and maintain a strong, robust work ethic.

Skills

Over 15 years experience

  • Computer skills- Microsoft Office Professional
  • Typing; 10-key by touch; fax machine
  • Copy Machines
  • Mail Equipment
  • Communication
  • Problem solving
  • Record keeping
  • Organization
  • Time management
  • Independent worker
  • Leadership
  • Meeting planning and organization
  • Bargaining and Crisis Support
Work History
08/2018 to Current
Administrative/Membership Assistant OREGON EDUCATION ASSOCIATION City, STATE,
  • Providing administrative support to select area UniServ staff as directed including administrative support to UniServ Council and local association; maintain membership records to include demographic updates as required by and enacted by HB2016; process membership applications; process payments; maintain membership spreadsheets for various tracking purposes; pull parameter reports from IMS as requested; distribute membership materials; schedule meetings; update and distribute agendas, meeting materials, and minutes as required.
  • Operated high-speed copiers, printers, bindery equipment and various other production equipment providing print services to all OEA locations State wide as well as outside local and political organizations. Process daily outgoing, shipping and receiving. Maintain equipment as needed; place service calls if necessary; order supplies.
06/2018 to 06/2020
Administrative Support/Service Desk THE BAY CLUB-PORTLAND CAMPUS City, STATE,
  • Maintained over 5,000 membership records, processed payments and focused on addressing customer needs and resolving concerns.
  • Schedule appointments, trainings, meetings, classes, and workshops.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
08/2000 to 12/2016
Copy Center Specialist/Fulfillment Services Oregon Education Association City, STATE,
  • Schedule, prioritize, and build schedules for daily incoming print orders and build schedule accordingly with ability to adjust as needed.
  • Processed submitted print orders to meet customer unique copy and printing need; completed complex customer orders accurately and within quoted timeframe; provided bindery and finishing services; set up equipment in accordance with job specifications, including adjusting settings for paper type, number of copies, finishing options and optimization of production time.
  • Schedule with outside vendors to assist in final production of print job if necessary.
  • Documented finished work, including work volumes produced, materials used and entered into Access Data Base for accounting and invoicing purposes.
  • Performed minimal maintenance to keep equipment in optimal working condition; schedule service call if necessary.
Education
Expected in 09/2015
Bachelor of Arts: Human Studies
Marylhurst University - Marylhurst, OR
GPA:
Expected in 06/2013
Associate of Applied Science: General Education Transfer
Portland Community College - Portland, OR
GPA:
Accomplishments
  • In August of 2000, I joined Oregon Education Association as a temporary employee to cover the copy center for a period of 30 days which turned into a 16 year career as a Copy Center Specialist. I single handedly reorganized the copy center/mail room to create a more functional and economic work flow by utilizing the equipment for the burden of produduction
Certifications

Training and Skill Building

  • Access
  • QuickBooks
  • MS Word
  • Excel
  • Advocacy
  • Leadership
  • Diversity in the Work Place
  • Stress Reduction
  • First Aid/CPR/AED Certified Adult and Infant
Volunteer
  • CASA (Court Appointed Special Advocate) Foster Child Advocate
  • Habitat for Humanity Global Village- Local and International
  • American Red Cross- Disaster Action Team
  • Mercy Corps NW, Portland, Oregon- Administrative Support
  • Sparks of Hope- Hope & Healing services for children of trauma & abuse
Additional Information
  • Produced, processed, scheduled and complete large-scale projects as requested Managed day-to-day operations of department with emphasis on consistency and quality Created and maintained relationships with outside vendors and customers Successfully worked with a diverse group of staff, management, individuals, and communities Collaboratively planned and developed materials for conferences, workshops, events and internal office needs, state-wide Successfully coordinated discounted incentives for company profit Detail Mastery, Organization & Skills Package, process, ship and receive outgoing orders Scheduling and prioritizing daily incoming orders Written and oral communications Data entry of work orders and incoming job requests Process daily mail and outgoing shipments Accounts payable/receivable Research cost-effective services and resources for department as needed Monthly, biannual and annual inventory duties

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Resume Overview

School Attended

  • Marylhurst University
  • Portland Community College

Job Titles Held:

  • Administrative/Membership Assistant
  • Administrative Support/Service Desk
  • Copy Center Specialist/Fulfillment Services

Degrees

  • Bachelor of Arts
  • Associate of Applied Science

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