A Staffing Coordinator with experience in maintaining optimal staffing levels and skills mix for cost effective staffing. Maintains computerized staffing schedules. Manages workforce timekeeping records. Plans and organizes the staffing and scheduling functions to achieve effective and equitable utilization of staff while maintaining patient care standards. Organizes daily activities often having to adapt to interruptions and unexpected changes in priorities.
Staffing and recruiting professional
Training and development
Personnel records maintenance
Exceptional interpersonal skills
Performance management strategies
HRIS applications proficient
Medical Manager Software
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Administrative/ Medical Office ReceptionistDec 2013 to Apr 2015 Premise Health － Juno Beach, FL
Managed the day to day physician-patient schedule for an onsite clinic with more than 3 000 employees Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Managed the receptionist area, including greeting visitors and responding to telephone and mail Served as central point of contact for all outside vendors needing to gain access to the office Made copies, sent axes and handled all incoming and outgoing correspondence.
Data Entry/Payroll CoordinatorAug 2012 to Jul 2013 Mega Nursing Services － Riviera Beach, FL
Accurately processed data validation and transmission or weekly payroll for 1000+ employees Enforced established payroll related policies, procedures and regulations and adherence to company and governmental policies Responded to employee inquiries regarding payroll and timekeeping Processed rehires, transfers, terminations, garnishments and withholdings Worked quickly and efficiently with minimal oversight to accomplish assigned duties Accounts Payable/Receivable Processed an average of 150 invoices per month for 5 branch locations Calculated figures such as discounts, percentage allocations and credits Verified details of transactions, including funds received and total account balances Conducted month-end balance sheet reviews and reconciled any variances Researched and resolved billing and invoice problems.
Staffing CoordinatorDec 2010 to Apr 2012 Health at Home － Stuart, FL
Carefully selected, developed and retained qualified staff, as well as trained 1000+ employees, new staff annually Monitored the operation of filed staff to ensure that resident needs were met and facility was properly maintained Minimized staff turnover through appropriate selection, orientation, staff education and development Reviewed and approved time cards for processing payroll Provided thorough supervision for day to day operations of field employees in accordance with company policies and guidelines Maintained active involvement with issues of cost containment and succeeded in reducing overtime for the branch office by 10%.
Office ManagerFeb 2002 to Nov 2006 Belle Glade Discount Pharmacy － Belle Glade, FL.
Managed a team of 15 professionals.
Assigned staff to meet customer needs and address productivity standards, skill mix and sick calls Developed department's first incentive performance plan which motivated staff and resulted in a 15% increase in sales Regularly evaluated employee performance, providing feedback and assisted, coached and disciplined staff as needed Initiated program that standardized employee training and led to increase in customer satisfaction by 10% Organized and led weekly personnel meetings with 15 team members.
Associate Degree, Health Services AdministrationJanuary 2009Keiser University － Palm Beach, FloridaHealth Services Administration
BSc - Healthcare ManagementJanuary 2015South University － Palm Beach, FLBSc - Healthcare Management
DiplomaJanuary 1999Bulawayo Technical College
Accounts Payable, balance sheet, billing, central point of contact, Computer literate, Client, customer satisfaction, Customer service, data entry, data validation, employee training, funds, home care, notes, meetings, access, Excel, mail, office, payroll, processing payroll, personnel, policies, receptionist, sales, Scheduling, spreadsheets, Staffing, supervision, telephone, telephone etiquette, therapy, time management, transmission, written communication