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Administrative/ Medical Office Receptionist Resume Example

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ADMINISTRATIVE/ MEDICAL OFFICE RECEPTIONIST
Summary
A Staffing Coordinator with experience in maintaining optimal staffing levels and skills mix for cost effective staffing. Maintains computerized staffing schedules. Manages workforce timekeeping records. Plans and organizes the staffing and scheduling functions to achieve effective and equitable utilization of staff while maintaining patient care standards. Organizes daily activities often having to adapt to interruptions and unexpected changes in priorities.
Highlights
  • Staffing and recruiting professional
  • Training and development
  • Compensation/payroll
  • Employee relations
  • Personnel records maintenance
  • Exceptional interpersonal skills
  • Performance management strategies
  • HRIS applications proficient
  • Payroll expertise
  • Employee relations
  • Medical Manager Software
Accomplishments


  • Scheduling
    • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Customer Service
    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  •  Medical Records
    • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system
  • Administration
    • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
 
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Experience
Administrative/ Medical Office Receptionist Dec 2013 to Apr 2015
 Premise Health － Juno Beach, FL
  • Managed the day to day physician-patient schedule for an onsite clinic with more than 3 000 employees Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Managed the receptionist area, including greeting visitors and responding to telephone and mail Served as central point of contact for all outside vendors needing to gain access to the office Made copies, sent axes and handled all incoming and outgoing correspondence.
Data Entry/Payroll Coordinator Aug 2012 to Jul 2013
 Mega Nursing Services － Riviera Beach, FL
  • Accurately processed data validation and transmission or weekly payroll for 1000+ employees Enforced established payroll related policies, procedures and regulations and adherence to company and governmental policies Responded to employee inquiries regarding payroll and timekeeping Processed rehires, transfers, terminations, garnishments and withholdings Worked quickly and efficiently with minimal oversight to accomplish assigned duties Accounts Payable/Receivable Processed an average of 150 invoices per month for 5 branch locations Calculated figures such as discounts, percentage allocations and credits Verified details of transactions, including funds received and total account balances Conducted month-end balance sheet reviews and reconciled any variances Researched and resolved billing and invoice problems.
Staffing Coordinator Dec 2010 to Apr 2012
 Health at Home － Stuart, FL
  • Carefully selected, developed and retained qualified staff, as well as trained 1000+ employees, new staff annually Monitored the operation of filed staff to ensure that resident needs were met and facility was properly maintained Minimized staff turnover through appropriate selection, orientation, staff education and development Reviewed and approved time cards for processing payroll Provided thorough supervision for day to day operations of field employees in accordance with company policies and guidelines Maintained active involvement with issues of cost containment and succeeded in reducing overtime for the branch office by 10%.
Office Manager Feb 2002 to Nov 2006
 Belle Glade Discount Pharmacy － Belle Glade, FL.
  • Managed a team of 15 professionals.
  • Assigned staff to meet customer needs and address productivity standards, skill mix and sick calls Developed department's first incentive performance plan which motivated staff and resulted in a 15% increase in sales Regularly evaluated employee performance, providing feedback and assisted, coached and disciplined staff as needed Initiated program that standardized employee training and led to increase in customer satisfaction by 10% Organized and led weekly personnel meetings with 15 team members.
Education
Associate Degree, Health Services Administration January 2009 Keiser University － Palm Beach, Florida Health Services Administration
BSc - Healthcare Management January 2015 South University － Palm Beach, FL BSc - Healthcare Management
Diploma January 1999 Bulawayo Technical College
Skills
Accounts Payable, balance sheet, billing, central point of contact, Computer literate, Client, customer satisfaction, Customer service, data entry, data validation, employee training, funds, home care, notes, meetings, access, Excel, mail, office, payroll, processing payroll, personnel, policies, receptionist, sales, Scheduling, spreadsheets, Staffing, supervision, telephone, telephone etiquette, therapy, time management, transmission, written communication
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Resume Overview

Companies Worked For:

  • Premise Health
  • Mega Nursing Services
  • Health at Home
  • Belle Glade Discount Pharmacy

School Attended

  • Keiser University
  • South University
  • Bulawayo Technical College

Job Titles Held:

  • Administrative/ Medical Office Receptionist
  • Data Entry/Payroll Coordinator
  • Staffing Coordinator
  • Office Manager

Degrees

  • Associate Degree , Health Services Administration January 2009
    BSc - Healthcare Management January 2015
    Diploma January 1999

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