administrative lead resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

A customer-focused individual with proven expertise in building and maintaining customer relationships, driving customer adoption of solutions, and ensuring customer success. Highly motivated and skilled in driving customer loyalty and securing long-term relationships, with exceptional communication and interpersonal skills.

  • Product and Service Knowledge
  • Customer Retention Abilities
  • Salesforce
  • Customer Service
  • Creative Problem Solver
  • Cold Calling and Warm Calling
  • Detail-Oriented
  • Webex
  • Meeting Planning
Administrative Lead, 07/2022 - Current
Capstone Logistics Stockton, CA,
  • Assisted in the marketing for the semifinal and championships games
  • Assist the league to build and maintain relationships with high school football coaches coaches
  • Scheduled appointments, meetings and events.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Engaged with social media followers and promoted products and events.
  • Informed and coordinated marketing strategy and assets to align with product releases.
  • Worked closely with senior management to implement strategic communications plans and marketing initiatives.
Admissions Advisor, 06/2022 - Current
Medical Careers Institute Tampa, FL,
  • Contact individuals via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students
  • Interview prospective students to determine their motivations for attending college; understand their career goals and obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles, and ultimately help them identify the degree program that best matches their needs
  • Advisors guide students through the admissions process, responding to questions, linking gathering the documents necessary to start school, and ensuring students complete admissions testing
  • Processed admissions applications and transcript requests to facilitate student enrollment.
  • Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
  • Compiled and studied educational and economic information to assist individuals in determining educational objectives.
Director of Operations and Administrative Representative, 12/2015 - 11/2020
Enova South Jordan, UT,
  • Assisted with evaluating players
  • Assisted with obtaining Sponsors
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified client groups and audiences, determining best way to communicate publicity information.
  • Evaluated advertising and promotion programs for compatibility with public relations efforts.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Built and maintained corporate image, brand and identity.
  • Built and updated crisis communication plans to handle diverse situations.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
Facility Manager, 02/2007 - 04/2018
City Of Cuyahoga Falls Natatorium City, STATE,
  • Coordinated and oversaw the day-to-day operations of a 116,000-square-foot recreation facility with over 10,000 members
  • Properly handled all emergency situations, coordinating with proper authorities, medical personnel, staff, and members
  • Responsible for building inspections throughout shifts to ensure all areas were up to standard throughout the hours of operations
  • Responsible for managing the daily operation of the facility, including opening, monitoring, and securing the facility
  • Maintain a schedule of approximately 30 staff members
  • Responsible for money deposits, cash journals, and tender balances of the registers
  • Train, motivate, and coach over 30 employees on program information on over 100 programs, customers service, computer software comprehension, customer service, and building guidelines
  • Assisted with organizing the manager manual
  • Assist with scheduling events
  • Created surveys to better understand the customers’ wants and needs of the facility
  • Led and oversaw the operation of sports camps
  • Provide leadership for the operations staff while balancing multiple departmental demands
Master of Science: Sports Science & Coaching, May 2010, Expected in
The University of Akron - Akron, OH,
Status -
  • Concentration: Athletic Administration
Bachelor of Science: Business Administration, Dec. 2006, Expected in
Alliance University - Nyack, NY ,
Status -
  • Concentration: Sport Management
Notable Accomplishments
  • 2018: Gordon Food Service Akron Sales Service Division Team of the Year
  • 2017: Gordon Food Service Corner Stone Award Recipient Gordon Food Service Rookie of the Year
  • 2017-19: Gordon Food Service Bravo Award Recipient
  • 2016: City of Cuyahoga Falls Natatorium Employee of the Month

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Resume Overview

School Attended

  • The University of Akron
  • Alliance University

Job Titles Held:

  • Administrative Lead
  • Admissions Advisor
  • Director of Operations and Administrative Representative
  • Facility Manager


  • Master of Science
  • Bachelor of Science

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