Administrative Lead Resume Example

· Oversaw all financial transactions and management functions. Strategically managed $10 million operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.

· Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using PRIVIA and Microsoft.

· Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Athena software.

· Aggregated and analyzed historical data related to administrative costs to prepare budgets for corporate-level management.

· Coordinated individual duties after careful evaluation of each Medical Practitioner's skill level and knowledge, which increased productivity by 50%.

· Kept financial records accurate, current and compliant by monitoring records and addressing variances.

· Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability.

· Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

· Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

· Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.

· Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

· Managed supervisor itinerary and appointments and streamlined scheduling procedures.

· Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

· Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.

· Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

· Direct day-to-day administrative and operational functions for 75 patient facility, providing guidance and leadership to over 18 employees across more than 3 departments.

· Interpreted management directives to define and document administrative staff processes.

· Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.

· Supervised and guided new employees during evaluation period and responded quickly to questions, which improved understanding of job responsibilities.