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Administrative Lead Resume Example

Resume Score: 80%

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ADMINISTRATIVE LEAD
Professional Summary

Experienced Office Management and Administration Professional with two years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational excellence.

Skills
  • Project oversight
  • Multidisciplinary team collaboration
  • Profit improvements
  • Relationship building and retention
  • Staff management
  • Hiring and recruitment
  • Patient education and counseling
Work History
Administrative Lead, 09/2018 to 12/2019
International Spine Pain & Performance Center – WASHINGTON, DC

· Oversaw all financial transactions and management functions. Strategically managed $10 million operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.

· Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using PRIVIA and Microsoft.

· Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Athena software.

· Aggregated and analyzed historical data related to administrative costs to prepare budgets for corporate-level management.

· Coordinated individual duties after careful evaluation of each Medical Practitioner's skill level and knowledge, which increased productivity by 50%.

· Kept financial records accurate, current and compliant by monitoring records and addressing variances.

· Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability.

· Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

· Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

· Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.

· Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

· Managed supervisor itinerary and appointments and streamlined scheduling procedures.

· Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

· Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.

· Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

· Direct day-to-day administrative and operational functions for 75 patient facility, providing guidance and leadership to over 18 employees across more than 3 departments.

· Interpreted management directives to define and document administrative staff processes.

· Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.

· Supervised and guided new employees during evaluation period and responded quickly to questions, which improved understanding of job responsibilities.

Front Desk Receptionist, 08/2017 to 09/2018
International Spine Pain & Performance Center – WASHINGTON, DC
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Enhanced office efficiency by handling 80+ callers per day.
  • Maintained current and accurate medical records for over 1000 patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Responded to correspondence from insurance companies to verify patient's coverage.
Administrative Manager, 12/2019 to Current
International Spine Pain and Performance Center – WASHINGTON, District of Columbia
  • Automated office operations to manage client correspondence, record tracking and data communications
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies
  • Interviewed, on-boarded, developed and oversaw daily activities of 20 clerical and administrative office personnel
  • Conducted 3-6 month performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
  • Trained 20 employees on best practices and protocol while managing teams to ensure optimal productivity
  • Coordinate surgeries with Medical Device representatives and companies such as: Medtronic, Abbott, Nevro, SPRcares, Bioness
Education
Bachelor of Science: Biobehavioral Health, 05/2017
The Pennsylvania State University - University Park, PA
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Resume Overview

Companies Worked For:

  • International Spine Pain & Performance Center
  • International Spine Pain and Performance Center

School Attended

  • The Pennsylvania State University

Job Titles Held:

  • Administrative Lead
  • Front Desk Receptionist
  • Administrative Manager

Degrees

  • Bachelor of Science : Biobehavioral Health , 05/2017

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