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To obtain a position as Performing a key role in the successful organization and day-to-day operations of an office, planning and scheduling meetings and appointments, managing both paper and electronic files, negotiating with vendors, and communicating information to staff and clients via phone, mail, websites and email. This might involve helping supervisors prepare an organizational or departmental budget or following up on projects to make sure they are progressing efficiently and completed by deadline.
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- Administrative Assistant Financial Operations with 15 years of successful experience in Nonprofit Association. I have communicate information by conducting basic research and preparing instructional publications on special monthly and annual statistical reports. Overseeing administrative activities, manages information, communicates information throughout the office, and regularly uses computers and other office equipment to perform these duties.
- As an Administrative coordinators expected to have strong initiative, the ability to make judgments and decisions independently, and knowledge of all regulations and policies of every department within the organization.
- As Administrative Financial Operation I process annual self-review maintenance payments and record continuing educations hours.
- Process credential verification certificate request for employers and recruiters via fax, email enter transcript entry and approval for exam candidates and send out letters if not approved.
- Enter journal of AHIMA continuing education quizzes and certificate payments.
- Records all deposit daily and enter on excel spreadsheets.
- Create standard operating procedures for all related job functions and train across departments.
- Process all national meetings and exhibitors registrations and export files for printing out badges for general meetings held.
- Customer Relations Representative I provided external members with resources regarding credential certification and verification status.
- Created and modify excel spreadsheets for products we offer.
- Act as liaison collaborating with various levels of management pertaining to key issues regarding certification credentials as well as distribute report to team regarding our sales on products.
- Plans, organizes, and supervises budgeting, accounting, special projects; reviews and applies relevant laws, regulations reviews, analyzes, recommends, and implements procedural changes in the preparation, maintenance, and control of program budgets as dictated by changing circumstances in conjunction with the financial management staff; provides support and technical expertise to programs regarding procedures, and outside agency reporting; reviews budgets to assure compliance with the guidelines, timelines, and regulations; establishes revenue and expenditure accounts in accordance with established procedures and implements required controls; prepares or delegates preparation of accounting entries, reconciliations, and filing of financial reports required by the agency; coordinators computers and other office equipment to perform their administrative duties as well as to manage and communicate information.
- Supervised call center representatives in absence of manager.
- Provide customer services to new as well as old customers.
- In some cases the call center agent calls the new customer in order to sell a particular services, whereas in some cases the call center is only providing inbound customer services where the customer agents only answers customers queries Responded to all web internet communication by email inquiries, and made adjustments and correction to the data base on website.
- Prepared and printed member's monthly renewals, and past due invoices from Crystal Report System.
- Created and modified excel spreadsheets to maintain Council of Schools membership counts.
- Created and processed large mailings to members.
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information provide customers with product and use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
North Park University - Chicago, IL
Organizational Management
Accounting, administrative duties, budgeting, customer services, data base, crystal reports, imis, personify, email, fax, filing, financial management reports, letters, meetings, excel spreadsheets, office equipment, taking messages, troubleshoot, website.
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School Attended
- North Park University
Job Titles Held:
- Administrative Financial Operation Coordinator
- Customer Relations
- Administrative Assistant
- Member Services Specialist Lead
Degrees
- Bachelor of Arts
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