Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management. Experienced Administrative assistant/ Postal Service Clerk proficient in sorting machinery, equipment maintenance, and vehicle upkeep. Passionate about keeping personnel and customers safe and happy.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered mail to 3000 customers daily.
  • Resolved product issue through consumer testing.
  • Below-the-Zone early ranking for USAF to SrA.
  • Coined by 3 Generals.
  • Responding to emergencies
  • Direct Patient Care
  • Companionship and emotional support
  • Transporting patients
  • Medical office administration
  • Complaint resolution
  • Inbound and Outbound Calling
  • Administrative support
  • Creative problem solving
  • Medical terminology knowledge
  • Scheduling
  • Training and Development
  • Teamwork
Work History
05/2020 to 04/2021 Administrative Executive Adp | Rochester, NY,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Offered office-wide 375 Air Mobility Wing software support and training, including troubleshooting issues and optimizing usage.
  • Collected data, input records and protected electronic files.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Reviewed information, created models and contributed to decision-making process by forecasting trends.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled all scheduling for CCA/CPTS's calendar and prepared meeting agenda and materials.
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through CCA/CPTS's office.
  • Used or TMT to coordinate meetings, appointments and tasks for 3 senior executives.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Scheduled appointments and handled calendars for senior leadership.
03/2019 to 05/2020 Postal Service Clerk Prometric | Pittsburgh, PA,
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Helped customers by carrying oversized parcels inside residences.
  • Sorted mail according to size, shape, and destination.
  • Set staff schedules to optimized coverage of all areas.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Moved bulk containers and large parcels with forklifts.
  • Maximized employee performance by setting effective objectives and standard practices.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Provided service and sales to walk-in customers.
  • Monitored performance of junior team members and offered support.
  • Loaded and unloaded shipping containers and vehicles.
  • Distributed mail on foot to residences and businesses, delivering to approximately 3000 customers per shift
08/2016 to 11/2018 Call Center Customer Service Representative Siteone Landscape Supply, Inc. | El Cajon, CA,

  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Initiated termination of customer contract upon request.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Cross-trained and provided back up for customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
06/2017 to 07/2017 Nursing Home Volunteer The Home Association | City, STATE,
    • Provided support and companionship to patients in need of assistance.
    • Reported patient requests, concerns, and other observations to staff.
    • Completed paperwork and evaluation forms to document patient interactions.
    • Complied with HIPAA standards to confidentially maintain patient medical information.
    • Educated patients about diseases, treatments and at-home care.
    • Conducted inpatient comfort care rounds to promote patient satisfaction.
    • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
    • Prepared and sterilized instruments to help physician get ready for procedures.
    • Took newspapers, flowers and other personal items to patients on all floors.
    • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
02/2013 to 07/2014 Sales Associate Marshalls | City, STATE,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
Expected in 05/2023 Associate of Applied Science | Nursing Southwestern Illinois College, Belleville, IL GPA:

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School Attended

  • Southwestern Illinois College

Job Titles Held:

  • Administrative Executive
  • Postal Service Clerk
  • Call Center Customer Service Representative
  • Nursing Home Volunteer
  • Sales Associate


  • Associate of Applied Science

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