Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management. Experienced Administrative assistant/ Postal Service Clerk proficient in sorting machinery, equipment maintenance, and vehicle upkeep. Passionate about keeping personnel and customers safe and happy.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered mail to 3000 customers daily.
  • Resolved product issue through consumer testing.
  • Below-the-Zone early ranking for USAF to SrA.
  • Coined by 3 Generals.
Skills
  • Responding to emergencies
  • Direct Patient Care
  • Companionship and emotional support
  • Transporting patients
  • Medical office administration
  • Complaint resolution
  • Inbound and Outbound Calling
  • Administrative support
  • Creative problem solving
  • Medical terminology knowledge
  • Scheduling
  • Training and Development
  • Teamwork
Work History
05/2020 to 04/2021 Administrative Executive Adp | Rochester, NY,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Offered office-wide 375 Air Mobility Wing software support and training, including troubleshooting issues and optimizing usage.
  • Collected data, input records and protected electronic files.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Reviewed information, created models and contributed to decision-making process by forecasting trends.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled all scheduling for CCA/CPTS's calendar and prepared meeting agenda and materials.
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through CCA/CPTS's office.
  • Used Zoom.gov/ or TMT to coordinate meetings, appointments and tasks for 3 senior executives.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Scheduled appointments and handled calendars for senior leadership.
03/2019 to 05/2020 Postal Service Clerk Prometric | Pittsburgh, PA,
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Helped customers by carrying oversized parcels inside residences.
  • Sorted mail according to size, shape, and destination.
  • Set staff schedules to optimized coverage of all areas.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Moved bulk containers and large parcels with forklifts.
  • Maximized employee performance by setting effective objectives and standard practices.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Provided service and sales to walk-in customers.
  • Monitored performance of junior team members and offered support.
  • Loaded and unloaded shipping containers and vehicles.
  • Distributed mail on foot to residences and businesses, delivering to approximately 3000 customers per shift
08/2016 to 11/2018 Call Center Customer Service Representative Siteone Landscape Supply, Inc. | El Cajon, CA,

  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Initiated termination of customer contract upon request.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Cross-trained and provided back up for customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
06/2017 to 07/2017 Nursing Home Volunteer The Home Association | City, STATE,
    • Provided support and companionship to patients in need of assistance.
    • Reported patient requests, concerns, and other observations to staff.
    • Completed paperwork and evaluation forms to document patient interactions.
    • Complied with HIPAA standards to confidentially maintain patient medical information.
    • Educated patients about diseases, treatments and at-home care.
    • Conducted inpatient comfort care rounds to promote patient satisfaction.
    • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
    • Prepared and sterilized instruments to help physician get ready for procedures.
    • Took newspapers, flowers and other personal items to patients on all floors.
    • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
02/2013 to 07/2014 Sales Associate Marshalls | City, STATE,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
Education
Expected in 05/2023 Associate of Applied Science | Nursing Southwestern Illinois College, Belleville, IL GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Southwestern Illinois College

Job Titles Held:

  • Administrative Executive
  • Postal Service Clerk
  • Call Center Customer Service Representative
  • Nursing Home Volunteer
  • Sales Associate

Degrees

  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: