Administrative Director resume example with 9+ years of experience
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Resourceful Administrative Director and Team Leader management proudly offering over seven (7) years of comprehensive experience in business administration and management. Successful track record of operational leadership, direction and planning. Proficient with Microsoft office and management system with firm understanding of implementing improvements to decrease overhead and increase revenue.
Organized Administrative Director and team Leader with seven (7) years background refining, developing and implementing services and programs for improving operations. Adept at hiring, mentoring and training new employees and drafting budgets. Professional and resourceful with outstanding communication and presentation abilities.
Decisive Administrative Manager manages team members and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating company events and producing financial reports.
collaborative Administrative Manager focused on business efficiency and operational improvements. Innovative leader with forward-thinking mindset offering more than Seven (7) years of experience. Committed to delivering high-quality results.
Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than Seven (7) years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and standard procedures in the telecommunications industry and handling all administrative requirements with speed, efficiency and professionalism. Proficient in Microsoft office (words, excel, outlook).
Proficient administrative team member experienced in creating highly professional and error-free letters, memos, reports, tracking spreadsheets and business presentations. Skilled at planning events, leading teams and maintaining efficient office operations.
Proactive team leader with proven strengths coaching talented teams in fast-paced office environments. Committed to quality, productivity and organization. Detail-oriented and reliable with six (6) years of experience building skilled teams and streamlining processes.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
customer services executive with demonstrated command of Jeremie Offices. Customer services expert with developed aptitude for: active Listening Skills, improving Customer Experience, positive Attitude, analyze the situation, problem solving, self control Skills.. Multilingual and fluent in French and Creole, basic in english and Spanish, offering solid comprehension of cultural diversity.
Motivated professional offering diploma in legal sciences. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Hardworking and reliable in management with strong ability in administration and managing team members. Offering accountable, Self-confidence and Resilience.. Highly organized, proactive and punctual with team-oriented mentality.
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- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Controlled, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers.
- Implement policies, procedures, and best practices to safeguard and protect data, reports, and access.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Delivered comprehensive training to maintain compliance requirements.
- Created, maintained and updated documents, reports and databases.
- Prepared financial and administrative reports and statements for management.
- Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
- Communicated job expectations and trained staff to promote team building and discipline.
- Identified and solved problems to enhance management and business direction.
- Wrote contracts, processed payroll and reported on employee performance.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Gathered information, scanned records and maintained confidentiality of all electronic data.
- Set up meetings and appointments, including gathering materials, booking conference rooms and providing information to involved parties.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Analyzed metrics, produced reports and assisted with decision-making process by modeling trends.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Managed daily operations within head office by supporting continuous delivery of excellent services and care.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Scheduled maintenance for office equipment to keep machines operating efficiently.
- Analyzed and identified improvements to implement in department systems and controls.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Evaluated program performance against expectations.
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Planned and executed successful corporate meetings, lunches and special events for large and small groups.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management and technical file
- Trained employees on daily tasks and coached to improve performance.
- Enforced procedures and policies for safety and quality services.
- Conducted employee performance evaluations to offer feedback.
- Addressed operational issues and determined changes to drive improvements.
- Led and managed employees in partnership with other company leaders.
- Tracked staff attendance compared to scheduled shift hours.
- Communicated with customers to assist and promote outstanding experiences.
- Fostered positive employee relationships through communication, training and development coaching.
- Collaborated with human resources and leadership team regarding employee disciplinary action.
- Recruited and hired top-level talent for various job positions.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored eighteen (18) staff members through constructive feedback to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Developed position rotation to support continuous improvement and operator development.
- Created training manual for employees to use as reference guide.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Explained benefits and advantages of different product and service offerings to customers.
- Updated account information after every customer call to keep all dates correct.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes.
- Consulted with customers regarding needs and addressed concerns.
- Avoided payment errors by carefully implementing all credit and debit card data into system.
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Enabled customers to find answers through self-help option by providing extensive details on how to navigate management system.
- Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Received parcels, routed mail and opened packages for staff.
- Obtained and processed payments from clients for products and services.
- Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Monitored schedules and calendar obligations for executives.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
ESCDROJ (Catholic School - Jérémie, Haïti , GA
- It is knowledge of the rules of law in their diversity. Legal science is the science of methods, of the tools that make it possible to know and create rules.
- Ranked in Top 10% of class
- Dissertation: the right of cohabiting partners in current Haitian society
Collège Frantz Pailliere - Port-au-Prince, Haïti , OUEST
AEP - Port-au-Prince, Haïti , OUEST
- Ranked in Top10% of class
- Completed coursework in Microsoft office(Word, Excel, PowerPoint, Outlook, Publisher.), French professional, basic English and Spanish, standard customer services, basic psychologism, basic management, archive documents, professional attitude and services
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Resume Overview
School Attended
- ESCDROJ (Catholic School
- Collège Frantz Pailliere
- AEP
Job Titles Held:
- Administrative Director
- Team Leader Supervisor (ETIP PROGRAM)
- Customer Service Executive
- Receptionist Administrator
Degrees
- Bachelor of Science
- High School Diploma
- GED
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