(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.

  • New employee orientations
  • Administrative management
  • Database coordination
  • Public speaking skills
  • Event Coordination
  • Appointment Scheduling
  • Business operations knowledge
  • Privacy compliance
  • Staff Management
  • Scheduling
  • Payroll and budgeting
  • Business administration
  • Policy and procedure modification
Grand Canyon University Phoenix, AZ Expected in Associate of Science : Business Administration And Management - GPA :
Grand Canyon University Phoenix, AZ Expected in Bachelor of Science : Business Administration And Management - GPA :
Academy of Health And Science Pueblo, CO, Expected in No Degree : CNA - GPA :
Work History
Rollins, Inc - Administrative Director
Pagosa Springs, CO, 02/2021 - Current
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained protocol throughout routine work days and special events.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Organized and supervised all office activities, including event planning and renovations.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
  • Performed cost reduction research and handled accounts payable and receivable.
  • Collected data, input records and protected electronic files.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
Medstar Health - Operations Manager
Beltsville, MD, 01/2019 - 02/2021
  • Achieving business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style.
  • Continuous assessment of the schedule and ensuring it is full daily. Providing training and development support to ensure all staff demonstrates knowledge of the business, operating procedures and protocols. Supporting daily office operations.
  • Responding to clinical and operational concerns timely and effectively. Be accessible and responsive.
  • Supporting the achievement of performance targets & budgeted goals.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Adventist Health System - Compliance & Education Specialist
Lake Alfred, FL, 03/2017 - 01/2019
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Managed effective action plans to respond to audit discoveries and compliance violations.
  • Developed and implemented internal control tests to verify employee compliance with firm's policies and procedures.
  • Improved collection process via solicitation and analysis of feedback as well as detailed reporting.
  • Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
  • Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
  • Assisted in maintaining an effective compliance program by ensuring that all performance, documentation, follow-up and organization was conducted in accordance with department standards.
  • Participated in projects and resolved potential compliance issues collaboratively with other departments.
  • Actively participated in the Quality Assurance Performance Improvement Committee.
  • Created curriculum for all staff; hosted educational workshops.
  • Effectively and timely communicated with key stakeholders about projects to resolve issues and achieved desired corrective action.
  • Collaborated with Relias, ensuring all nurses, CNAs, doctors and all medical staff completed their quarterly and yearly education.
  • Supported in-services and other educational services to organization, management, and employees regarding controls and compliance-related matters.
  • Remained knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensured compliance with all such laws, regulations and standards.
  • Prepared paperwork, scheduled, and facilitated smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.
  • Conducted exit interviews.
  • Maintained confidential employee records.
  • Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies
Dental Depot - Practice Administrator
City, STATE, 01/2009 - 03/2014
  • Coordinated with other healthcare and dental providers concerning treatment plans for patients.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Maintained up-to-date information in electronic medical records software.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Managed and recorded facility maintenance and upkeep budget.
  • Remained educated on emerging healthcare and dental technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Responded to inquiries from doctors, nurses and patients with accurate information.
  • Collaborated with store manager to maintain daily operations.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
  • Developed close working relationships with front office and back office staff
  • Developed policies and procedures for effective practice management.
  • Assisted with regulatory issues such as compliance.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
  • Received and evaluated applications to look for missing and inaccurate information.
  • Conducted primary source verifications such as background checks and board certifications.
  • Obtained NPI numbers for providers and facilities and updated existing profiles
  • Enrolled providers and Medicaid, Medicare and private insurance plans.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

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School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Academy of Health And Science

Job Titles Held:

  • Administrative Director
  • Operations Manager
  • Compliance & Education Specialist
  • Practice Administrator


  • Associate of Science
  • Bachelor of Science
  • No Degree

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